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supreetha9 / operations-control-tower

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Customer-support operations control tower: process mining, SLA bottleneck detection, and capacity forecasting on 250K+ workflow events across 50K cases. Airflow + dbt + DuckDB + Pandas + 6-page Streamlit dashboard.

python airflow sql capacity-planning customer-support pandas data-engineering data-analytics dbt process-mining sla queue-analytics streamlit operations-analytics duckdb workflow-analytics analytics-portfolio bottleneck-analysis
  • Updated May 11, 2026
  • Python

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