AI-powered multi-channel service assistant for UK Local Government, Housing Associations, and Third Sector. Handles citizen/tenant queries across web, phone, SMS, and WhatsApp.
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Updated
Nov 29, 2025
AI-powered multi-channel service assistant for UK Local Government, Housing Associations, and Third Sector. Handles citizen/tenant queries across web, phone, SMS, and WhatsApp.
Production-ready AI solutions for UK Local Government, Housing Associations, and Third Sector. Built for integration with existing infrastructure.
Conversational AI for housing tenant portals. Handles repairs, rent queries, ASB reporting. Integrates with Civica Cx, NEC, MRI housing systems.
AI optimization of void property workflow. Contractor scheduling, progress tracking, void loss reduction. Integrates with HMS and repairs.
AI analysis and response to disrepair claims. Assesses claims against records, generates defence. Integrates with HMS and legal systems.
Predictive AI for identifying tenants at risk of rent arrears. Early intervention triggers. Integrates with housing management rent accounts.
AI monitoring of energy consumption and carbon reduction. Retrofit planning, EPC tracking. Integrates with smart meters and BMS.
AI for ASB case management. Pattern detection, risk assessment, evidence gathering. Integrates with ASB case management systems.
AI prediction of asset failures and maintenance needs. Stock condition planning. Integrates with Keystone, Civica Asset Management.
AI for planned maintenance scheduling and optimization. Reduces costs, improves asset life. Integrates with HMS and contractor systems.
AI-powered property inspections using computer vision. Defect detection, condition assessment. Mobile app with image analysis.
AI tracking of statutory compliance - gas, electrical, fire, legionella, asbestos. Renewal scheduling and reporting. Integrates with HMS.
AI analysis of housing stock condition data. Investment planning, component lifecycle prediction. Integrates with stock condition databases.
AI analysis of citizen and tenant feedback. Categorizes complaints, identifies trends. Integrates with survey tools and CRM systems.
AI optimization of housing repairs scheduling. Reduces travel time, improves completion rates. Integrates with Oneserve, Totalmobile, DRS.
Unified 360-degree view of residents/tenants across all systems. Complete interaction history. Integrates with CRM, HMS, service systems.
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