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36 changes: 29 additions & 7 deletions content/applications/sales/point_of_sale/use.rst
Original file line number Diff line number Diff line change
Expand Up @@ -242,8 +242,8 @@ The steps to process a refund from the :ref:`POS register <pos/use/open-register
the refund is :ref:`based on an order <pos/use/refund-order-based>` or processed as a
:ref:`standalone refund that is not based on an order <pos/use/refund-standalone>`.

In both cases, the amount can be refunded or a :ref:`gift card <pos/pricing/loyalty>` issued for the
refunded amount.
In both cases, the amount can be refunded or a :ref:`gift card <pos/pricing/giftcards_ewallet>`
issued for the refunded amount.

.. note::
Once the return is validated, a corresponding credit note is generated, referencing the original
Expand All @@ -267,11 +267,11 @@ To process a refund based on an order, follow these steps:

- To refund the customer, on the payment screen, select a payment method, then click
:guilabel:`Validate`.
- To issue a :ref:`gift card <pos/pricing/loyalty>` for the refund amount, on the payment screen,
click :guilabel:`Back`. The cart displays the returned product(s) with a negative quantity.
Then, add the gift card from the product selector to the order; its value is automatically set
to match the total refund amount. Click :guilabel:`Payment`, then :guilabel:`Validate` the
refund.
- To issue a :ref:`gift card <pos/pricing/giftcards_ewallet>` for the refund amount, on the
payment screen, click :guilabel:`Back`. The cart displays the returned product(s) with a
negative quantity. Then, add the gift card from the product selector to the order; its value is
automatically set to match the total refund amount. Click :guilabel:`Payment`, then
:guilabel:`Validate` the refund.

.. tip::
- Alternatively, access the list of paid orders by clicking :guilabel:`Orders` in the POS
Expand All @@ -298,7 +298,29 @@ To process a standalone refund that is *not* based on an order, follow these ste
negative quantity.
#. Optionally, select the :ref:`gift card <pos/pricing/loyalty>` if needed for the process.
#. Click :guilabel:`Payment` to open the payment screen.
<<<<<<< 821fd3bc39eafa9ed0d7920ed51577d6f59fee1e
#. Select a payment method, then click :guilabel:`Validate`.
||||||| 1673f534e4aba0e98e54b23ea3b807f0511e5e7c
#. Choose how to handle the refund:

- To refund the customer, on the payment screen, select a payment method, then click
:guilabel:`Validate`.
- To issue a :ref:`gift card <pos/pricing/loyalty>` for the refund amount, on the payment screen,
click :guilabel:`Back`. The cart displays the returned product(s) with a negative quantity.
Then, add the gift card from the product selector to the order; its value is automatically set
to match the total refund amount. Click :guilabel:`Payment`, then :guilabel:`Validate` the
refund.
=======
#. Choose how to handle the refund:

- To refund the customer, on the payment screen, select a payment method, then click
:guilabel:`Validate`.
- To issue a :ref:`gift card <pos/pricing/giftcards_ewallet>` for the refund amount, on the
payment screen, click :guilabel:`Back`. The cart displays the returned product(s) with a
negative quantity. Then, add the gift card from the product selector to the order; its value is
automatically set to match the total refund amount. Click :guilabel:`Payment`, then
:guilabel:`Validate` the refund.
>>>>>>> f5cfcf49ebab450ac7918d126ce59f6fad029ae1

.. tip::
To facilitate management of standalone returns, create a :doc:`preset <extra/presets>` with only
Expand Down