W-23599998-teams-integration-fa - #522
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rcyriac-spec
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Jul 29, 2026
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The official name is MuleSoft for Teams app, and it should be to interact with MuleSoft directly
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| Install the MuleSoft Agent for Teams app in your Microsoft Teams tenant to interact with Anypoint Platform directly from Teams using natural language. The Teams app enables you to: | ||
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| * <<connect-teams-tenant>>: Bind your Microsoft Teams tenant to your Anypoint organization so the bot can route messages. |
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Can we remove the use of the word "bot" to describe the app?
"so the app can send alerts and notifications directly to channels and DMs."
| Install the MuleSoft Agent for Teams app in your Microsoft Teams tenant to interact with Anypoint Platform directly from Teams using natural language. The Teams app enables you to: | ||
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| * <<connect-teams-tenant>>: Bind your Microsoft Teams tenant to your Anypoint organization so the bot can route messages. | ||
| * <<begin-using-agent>>: Manage your MuleSoft environment with the MuleSoft Agent integrated with Teams. Use MuleSoft Agent to list APIs, view MCP servers, check governance, and perform other management tasks. |
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| * <<connect-teams-tenant>>: Bind your Microsoft Teams tenant to your Anypoint organization so the bot can route messages. | ||
| * <<begin-using-agent>>: Manage your MuleSoft environment with the MuleSoft Agent integrated with Teams. Use MuleSoft Agent to list APIs, view MCP servers, check governance, and perform other management tasks. | ||
| * Configure alerts to deliver notifications to Teams channels. For instructions, see xref:exp-alerts-configure-notifications.adoc[]. |
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Have we updated this notifications doc to also include teams?
| [[connect-teams-tenant]] | ||
| == Connect Your Microsoft Teams Tenant to the MuleSoft Organization | ||
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| You must be a MuleSoft organization administrator and a Microsoft Teams administrator to connect the Teams integration. |
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If they are not a Teams administrator, they can send a request to their teams admin to approve the app
| . In *Microsoft Teams Setup*, choose one of the following installation methods: | ||
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| * *Install Microsoft Teams app*: Publishes the Teams app to your AAD tenant's app catalog through Microsoft Graph. If the tenant hasn't yet consented to this app, you're redirected to Microsoft to grant admin consent. Use this method for most organizations. | ||
| * *Bind a side-loaded Teams app*: Use only when a Teams administrator has already side-loaded `teams-app.zip` in Teams Admin Center because tenant policies block automated publish. This records the tenant-to-organization binding so the bot can resolve identity. |
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| * *Install Microsoft Teams app*: Publishes the Teams app to your AAD tenant's app catalog through Microsoft Graph. If the tenant hasn't yet consented to this app, you're redirected to Microsoft to grant admin consent. Use this method for most organizations. | ||
| * *Bind a side-loaded Teams app*: Use only when a Teams administrator has already side-loaded `teams-app.zip` in Teams Admin Center because tenant policies block automated publish. This records the tenant-to-organization binding so the bot can resolve identity. | ||
| . Select your Microsoft Teams admin account. |
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Did this information come from engineering?
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| For more information, see xref:exp-home-start.adoc#permissions[Enhanced Experience Permissions]. | ||
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| To assign the *MuleSoft Omni Agent for Anypoint* permission across business groups: |
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This is now named MuleSoft Agent AI User
| . Under *Built for your organisation*, find *MuleSoft Agent* and click *Add*. | ||
| . Click *Open* or select a channel where you want to use the app. | ||
| . The agent sends a welcome message. Select a prompt suggestion or type a message to start. | ||
| . If it is your first time using the agent, the bot prompts you to connect your Anypoint account. Click *Connect to Anypoint* and sign in with your Anypoint Platform credentials. This is a one-time setup. |
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This isn't one time step, it'll occasionally ask them to reconnect
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| When you open the MuleSoft Agent, the following prompt suggestions are available: | ||
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| * *Help*: Shows available commands. |
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We've update these, but do we need to share this in the documentation?
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