W-22513829-authorization-error-eme-dm#442
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dmerlob
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May 29, 2026
hannanelson
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May 29, 2026
| * Confirm that you can reach the new experience and integrated services, such as Anypoint Platform, or a connected coding assistant, from the networks and locations you use. | ||
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| [NOTE] | ||
| If your organization has set the Connected App Authorization Policy to *restricted*, an administrator must add the MuleSoft Omni app to the allowlist before users can access the enhanced experience. This is a one-time action per organization. See xref:exp-troubleshoot.adoc#cant-authorize-app-error-for-organizations-with-restricted-connected-app-policy["Can't Authorize App" Error] for details. |
hannanelson
reviewed
May 29, 2026
| Some features might be in preview or require specific product access. | ||
| .. Ask your administrator about feature availability if needed. | ||
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| [[cant-authorize-app-error-for-organizations-with-restricted-connected-app-policy]] |
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consider shortening this anchor
hannanelson
reviewed
May 29, 2026
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| . Understand the cause: | ||
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| This error occurs when your organization's *Connected App Authorization Policy* is set to *restricted*. |
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policy name not bold in the other file.
hannanelson
reviewed
May 29, 2026
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| This error occurs when your organization's *Connected App Authorization Policy* is set to *restricted*. | ||
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| .. By default, newly created organizations have this policy set to *unrestricted*, which allows users to access connected apps without additional approval. |
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This should be a bullet list, not numbered steps.
hannanelson
reviewed
May 29, 2026
| .. When the policy is set to *restricted*, it indicates that your administrator has intentionally configured this security setting to control which connected apps can access organizational data. | ||
| .. This restricted policy takes precedence over any application allowlisting configured on the MuleSoft side. | ||
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| For more information about Connected App Authorization Policies, see xref:access-management::connected-apps-org-admin.adoc#configure-authorization-policies[Configure Authorization Policies]. |
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consider making this lowercase, since it's not the actual name.
hannanelson
reviewed
May 29, 2026
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| . Contact your administrator: | ||
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| Only an administrator can resolve this issue. Regular users can't add apps to the allowlist. |
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Need a better word for "regular"
hannanelson
reviewed
May 29, 2026
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| Only an administrator can resolve this issue. Regular users can't add apps to the allowlist. | ||
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| .. Inform your administrator that the MuleSoft Omni app needs to be added to your organization's allowlist. |
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bullet list? It doesn't seem sequential
hannanelson
reviewed
May 29, 2026
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| .. When the "Can't Authorize App" error appears, click the *Go to add the app to allowlist* button. | ||
| .. Complete the authorization flow to add MuleSoft Omni to your organization's allowlist. | ||
| .. This is a *one-time action* that applies to the entire organization. |
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Suggested change
| .. This is a *one-time action* that applies to the entire organization. | |
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| This is a one-time action that applies to the entire organization. |
hannanelson
reviewed
May 29, 2026
| .. Complete the authorization flow to add MuleSoft Omni to your organization's allowlist. | ||
| .. This is a *one-time action* that applies to the entire organization. | ||
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| After completing this step, all users in the organization will be able to access the enhanced MuleSoft experience without encountering this error. |
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Suggested change
| After completing this step, all users in the organization will be able to access the enhanced MuleSoft experience without encountering this error. | |
| After completing this step, all users in the organization can access the enhanced MuleSoft experience without encountering this error. |
hannanelson
reviewed
May 29, 2026
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| . Verify resolution: | ||
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| If you continue to experience issues after your administrator has added the app to the allowlist: |
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Suggested change
| If you continue to experience issues after your administrator has added the app to the allowlist: | |
| If you continue to experience issues after your administrator adds the app to the allowlist: |
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