Jitbit Helpdesk MCP Server

An MCP (Model Context Protocol) server that lets AI assistants search and read support tickets from Jitbit Helpdesk. Works with both SaaS and on-premise installations.

⚠️ Deprecation notice: Jitbit now ships a built-in HTTP MCP endpoint at /api/mcp on all SaaS and on-premise installs running version 11.21 or later. That is the preferred way to connect AI assistants to Jitbit — it has more tools, stays in sync with Jitbit releases automatically, and requires no local install. This npm package will be deprecated soon and is only recommended for on-premise installs older than 11.21. See the Jitbit MCP docs.

Setup

Two options:

1. Hosted HTTP endpoint (recommended) — built into Jitbit, no installation required. Available on SaaS and on-premise installs running version 11.21 or later. See the Jitbit MCP docs.
2. Local npm package (deprecated) — this repo, runs locally via npx. Use this only if your on-premise Jitbit is older than 11.21.

Option 1: Hosted HTTP endpoint

Claude Code

claude mcp add --transport http jitbit-helpdesk https://yourcompany.jitbit.com/api/mcp \
  --header "Authorization: Bearer your-api-token"

Claude Desktop, Cursor, Windsurf

{
  "mcpServers": {
    "jitbit-helpdesk": {
      "type": "http",
      "url": "https://yourcompany.jitbit.com/api/mcp",
      "headers": {
        "Authorization": "Bearer your-api-token"
      }
    }
  }
}

Option 2: Local npm package

Claude Code

claude mcp add jitbit-helpdesk \
  -e JITBIT_URL=https://yourcompany.jitbit.com \
  -e JITBIT_TOKEN=your-api-token \
  -- npx -y jitbit-helpdesk-mcp

Claude Desktop, Cursor, Windsurf

Add to your config file:

• Claude Desktop: ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\Claude\claude_desktop_config.json (Windows)
• Cursor: Settings > MCP Servers
• Windsurf: Settings > MCP Servers

{
  "mcpServers": {
    "jitbit-helpdesk": {
      "command": "npx",
      "args": ["-y", "jitbit-helpdesk-mcp"],
      "env": {
        "JITBIT_URL": "https://yourcompany.jitbit.com",
        "JITBIT_TOKEN": "your-api-token"
      }
    }
  }
}

Environment Variables

Variable	Required	Description
JITBIT_URL	Yes	Base URL of your Jitbit instance (SaaS: https://yourcompany.jitbit.com, on-prem: your server URL)
JITBIT_TOKEN	Yes	API token — see below

Getting your API token

1. Log in to your Jitbit Helpdesk
2. Go to your User Profile (click your avatar in the top right)
3. Click the "API Token" button
4. Copy the token and use it as the JITBIT_TOKEN value

Tools

jitbit_search_tickets

Search tickets by keyword or phrase.

Parameters:

• query (string, required) — search query
• limit (number, default 25) — max results (1–100)
• offset (number, default 0) — pagination offset

jitbit_list_tickets

List and filter tickets.

Parameters:

• mode (string, optional) — "all", "unanswered", or "updated"
• status (string, optional) — filter by ticket status
• limit (number, default 25) — max results (1–100)
• offset (number, default 0) — pagination offset

jitbit_get_ticket

Get a single ticket with its full conversation thread.

Parameters:

• ticketId (number, required) — the ticket ID

Development

npm install
npm run build

License

MIT