Document channel.{initial,current} on Conversations API (Preview)#505
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Adds the `conversation_channel` schema and the `channel` field to both `conversation` and `conversation_list_item` response objects. The field is Preview-only, matching the `AddChannelToConversation` versioning change shipped in intercom/intercom#505795. Updates all 15 inline response examples (list, show, update, reply, assign, redact, attach/detach endpoints) to include `channel: { initial, current }` values. Co-Authored-By: Claude Sonnet 4.6 (1M context) <noreply@anthropic.com>
marcmlc
reviewed
May 20, 2026
marcmlc
approved these changes
May 20, 2026
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Why?
The Conversations API response now includes a
channelobject that exposes both the channel through which a conversation was originally started (initial) and its current channel (current). This documents that addition in the OpenAPI specification for the Preview API version.How?
Adds a new
conversation_channelschema and thechannelfield to bothconversationandconversation_list_itemresponse schemas. Updates all 15 inline response examples to include examplechannelvalues.Generated with Claude Code