[Hold] Access to services

docs.json

@@ -539,6 +539,7 @@
               "support/request",
               "support/shared-responsibility",
               "support/status",
+              "support/access",
               {
                 "group": "Self-service",
                 "pages": [

support/access.mdx

@@ -0,0 +1,62 @@
+---
+title: Access to services
+---
+
+On Februrary 25, 2026, Unstructured stopped providing access to its services in specific locales, to 
+customers enrolled in Unstructured's **Let's Go**, **Pay-As-You-Go**, and **Business SaaS** account plans. 
+Unstructured made this decision after careful review, determining that the compliance and regulatory 
+requirements associated with continuing to operate in these locales were no longer sustainable relative to 
+the locales' usage and revenue levels at the time of the decision.
+
+The list of affected locales is as follows:
+
+- Andorra
+- Angola
+- Armenia
+- Bangladesh
+- Bermuda
+- Brazil
+- Chile
+- China
+- Colombia
+- Congo
+- Guatemala
+- Hong Kong
+- Iceland
+- Iraq
+- Israel
+- Jersey
+- Jordan
+- Kazakhstan
+- Lebanon
+- Malaysia
+- Mexico
+- Moldova, Republic of
+- Morocco
+- Nepal
+- New Zealand
+- Nigeria
+- Pakistan
+- Peru
+- Philippines
+- Puerto Rico
+- Russian Federation
+- Saudi Arabia
+- Serbia
+- Somalia
+- Sri Lanka
+- Switzerland
+- Taiwan, Province of China
+- Thailand
+- Turkey
+- Uganda
+- Ukraine
+- United Arab Emirates
+- Uruguay
+- Vietnam
+- Zambia
+
+After February 25, 2026, organizations with large-scale needs may be able to continue accessing Unstructured through a 
+signed Unstructured **Business** account agreement, covering **Business SaaS**, **dedicated instance** , or **in-VPC** deployments 
+that addresses the applicable compliance and regulatory requirements. If you are interested 
+in exploring this option, contact Unstructured Sales at [sales@unstructured.io](mailto:sales@unstructured.io).