Promptless · promptless · Feb 24, 2026 · Mar 2, 2026 · promptless · Feb 24, 2026
@@ -36,8 +36,6 @@ navigation:
           path: ./docs/getting-started.mdx
         - page: Core Concepts
           path: ./docs/core-concepts.mdx
-        - page: How Promptless Learns Your Docs
-          path: ./docs/doc-analysis.mdx
         - page: Promptless for Open-Source
           slug: promptless-oss
           path: ./docs/open-source.mdx
@@ -74,12 +72,10 @@ navigation:
         - section: Doc Collections
           path: ./docs/configuration/doc-collections.md
           contents:
+            - page: How Promptless Learns Your Docs
+              path: ./docs/doc-analysis.mdx
             - page: GitHub Repos (Docs as Code)
               path: ./docs/configuration/doc-collections/github-repos.md
-            - page: Zendesk
-              path: ./docs/configuration/doc-collections/zendesk.md
-            - page: Intercom (Beta)
-              path: ./docs/configuration/doc-collections/intercom.md
     - section: How to use Promptless
       icon: fa-regular fa-star
       path: ./docs/features/index.mdx
@@ -117,8 +113,6 @@ navigation:
           path: ./docs/integrations/microsoft-teams.mdx
         - page: Zendesk Integration
           path: ./docs/integrations/zendesk.mdx
-        - page: Intercom Integration (Beta)
-          path: ./docs/integrations/intercom.md
     - section: Account Management
       icon: fa-regular fa-users
       contents:

@@ -2,15 +2,15 @@
 title: Doc Collections
 ---
 
-Doc Collections are the platforms where your documentation lives. Whether you're using Git-synced platforms such as Fern, Mintlify, or Docusaurus, or standalone platforms such as Zendesk and Intercom, you'll need to configure Promptless to read from and publish to your existing docs.
+Doc Collections are the Git repositories where your documentation lives. Promptless supports docs-as-code workflows where your documentation content is stored in Git and synced to hosting providers.
 
-## Git-hosted Documentation Platforms
+## Supported Platforms
 
-The most common setup uses GitHub repositories to store documentation content that syncs to hosting providers. A list of platforms supported through GitHub integration:
+Promptless works with any Git-hosted documentation platform:
 
 - Fern
 - Mintlify
-- ReadMe (Refactored)
+- ReadMe
 - GitBook
 - Docusaurus
 - MkDocs
@@ -20,30 +20,16 @@ The most common setup uses GitHub repositories to store documentation content th
 - Vocs
 - Custom platforms as long as the content is in a repo
 
-Learn more: [GitHub Repos (Docs as Code)](/docs/configuring-promptless/doc-collections/git-hub-repos-docs-as-code)
-
-## Direct Platform Integrations
-
-For teams using content management systems that don't sync with GitHub, Promptless offers direct integrations with popular platforms.
-
-<CardGroup cols={2}>
-  <Card title="Zendesk" icon="fa-solid fa-ticket" href="/docs/configuring-promptless/doc-collections/zendesk">
-    Help center articles and knowledge base content management
-  </Card>
-
-  <Card title="Intercom" icon="fa-solid fa-comments" href="/docs/configuring-promptless/doc-collections/intercom-beta">
-    Customer support documentation and help center content
-  </Card>
-</CardGroup>
+Learn more: [GitHub Repos (Docs as Code)](/docs/doc-collections/git-hub-repos-docs-as-code)
 
 ## Multi-Platform Publishing
 
-Promptless can publish to multiple documentation locations simultaneously, allowing you to use the same trigger events and context sources across different platforms.
+Promptless can publish to multiple documentation repositories simultaneously, allowing you to use the same trigger events and context sources across different doc sites.
 
 <Tip>
-For teams using multiple platforms, create separate projects for each documentation location to maintain clear separation of content and workflows.
+For teams using multiple doc sites, create separate projects for each documentation location to maintain clear separation of content and workflows.
 </Tip>
 
 ## Requesting Additional Platforms
 
-Need integration with a platform not currently supported? We're continuously expanding our platform integrations based on user feedback. Contact [help@gopromptless.ai](mailto:help@gopromptless.ai). Also contact us if you're hoping to migrate to a new docs platform and we'll be happy to help you choose and set up!
+Need integration with a Git-hosted platform not currently supported? We're continuously expanding our platform integrations based on user feedback. Contact help@gopromptless.ai. Also contact us if you're hoping to migrate to a new docs platform and we'll be happy to help you choose and set up!
@@ -1,52 +0,0 @@
----
-title: Intercom (Beta)
----
-
-Intercom integration enables publishing documentation updates directly to your Intercom Help Center. This beta feature allows you to manage customer support documentation through the Promptless platform.
-
-## How It Works
-
-When Intercom is configured as a documentation platform:
-
-1. **Review Suggestions**: Review documentation changes in the Promptless dashboard
-2. **Create Drafts**: Click "Save All & Update Intercom" to create drafts in your Intercom Help Center
-3. **Review in Intercom**: Drafts appear in your Intercom dashboard for final review
-4. **Publish**: Manually publish approved drafts from within Intercom
-
-<Note>
-The "Save All & Update Intercom" button creates or updates drafts in Intercom. You'll need to review and publish these drafts from within your Intercom dashboard before they become visible to your users.
-</Note>
-
-## Publishing Options
-
-When publishing to Intercom, you can:
-
-- **Create New Articles**: Add new help center articles
-- **Update Existing Articles**: Modify existing content with new information
-- **Manage Article Metadata**: Update titles, descriptions, and categories
-- **Add Images**: Include visual content in your help center articles
-
-## Beta Limitations
-
-As this is a beta feature:
-
-- Some advanced Intercom formatting options might not be fully supported
-- Changes are always created as drafts for review
-- Custom HTML and complex layouts should be verified in Intercom before publishing
-
-## Use Cases
-
-Intercom as a documentation platform is especially useful for:
-
-- **Customer Support Documentation**: Maintain help center content for your customers
-- **In-App Help Articles**: Keep in-product help content up-to-date
-- **Support Deflection**: Reduce support volume with better documentation
-- **Onboarding Content**: Manage customer onboarding documentation
-
-## Setup Instructions
-
-To connect Intercom to Promptless, see the [Intercom Integration](/docs/integrations/intercom-integration-beta) setup guide.
-
-<Info>
-Contact [help@gopromptless.ai](mailto:help@gopromptless.ai) to enable the Intercom integration for your account.
-</Info>

@@ -1,44 +0,0 @@
----
-title: Zendesk
----
-
-Zendesk integration enables publishing documentation updates directly to your Zendesk Help Center. This is useful for teams who manage customer-facing documentation through Zendesk's content management system.
-
-## How It Works
-
-When Zendesk is configured as a documentation platform:
-
-1. **Review Suggestions**: Review documentation changes in the Promptless dashboard
-2. **Publish to Zendesk**: Click "Save All & Update Zendesk" to publish approved changes
-3. **Help Center Updates**: Content is created or updated in your Zendesk Help Center
-4. **Customer Access**: Updated articles are immediately available to your customers
-
-## Publishing Options
-
-When publishing to Zendesk, you can:
-
-- **Create New Articles**: Add new help center articles and knowledge base content
-- **Update Existing Articles**: Modify existing content with new information
-- **Manage Article Metadata**: Update titles, descriptions, tags, and categories
-- **Add Images**: Include screenshots and diagrams in your help center content
-
-## Project Setup
-
-Configure Zendesk as your documentation platform in your [project settings](https://app.gopromptless.ai/projects):
-
-1. Select Zendesk as your publishing destination
-2. Configure which categories or sections to publish to
-3. Set notification preferences
-
-## Use Cases
-
-Zendesk as a documentation platform is especially useful for:
-
-- **Customer Support Knowledge Base**: Maintain help center articles based on actual customer questions
-- **Support Ticket Deflection**: Update documentation to reduce recurring support requests
-- **Customer-Facing Documentation**: Manage end-user documentation outside of technical docs
-- **FAQ Management**: Keep frequently asked questions up-to-date
-
-## Setup Instructions
-
-To connect Zendesk to Promptless, see the [Zendesk Integration](/docs/integrations/zendesk-integration) setup guide.

@@ -54,7 +54,7 @@ Need a trigger type that isn't currently supported? Contact us at [help@goprompt
 
 When auto-publish is enabled for your project, Promptless automatically creates pull requests in your documentation repository with suggested changes. For [commit triggers](/docs/configuring-promptless/triggers/git-hub-commits), you can optionally enable auto-merge to automatically merge documentation PRs as soon as they're created.
 
-Auto-publish is available for GitHub-based documentation platforms. For CMS platforms like Zendesk or Intercom, documentation updates are created as drafts for review.
+Auto-publish is available for all Git-hosted documentation platforms.
 
 ## Trigger Events in Documentation PRs
 

@@ -25,7 +25,7 @@ graph LR
 
     %% Documentation Platforms
     subgraph "Documentation Platforms"
-        D1[Git-hosted docs<br/>Zendesk Help Center<br/>Intercom]
+        D1[Git-hosted docs]
     end
 
     %% Connections
@@ -77,11 +77,10 @@ Learn more in [Configuring Promptless → Context Sources](/docs/configuring-pro
 
 **Documentation Platforms** are where the final documentation updates are published:
 
-- **Git-hosted Platforms**: Most common setup where docs are stored in Git and synced to hosting providers
-- **Direct Platform Integration**: Beta support for publishing directly to Zendesk and Intercom
-- **Multi-platform Publishing**: Single trigger can update multiple documentation platforms simultaneously
+- **Git-hosted Platforms**: Docs are stored in Git and synced to hosting providers like Fern, Mintlify, Docusaurus, and more
+- **Multi-platform Publishing**: Single trigger can update multiple documentation repositories simultaneously
 
-Learn more in [Configuring Promptless → Doc Collections](/docs/configuring-promptless/doc-collections).
+Learn more in [Configuring Promptless → Doc Collections](/docs/doc-collections).
 
 ## Key Benefits of This Architecture
 

@@ -14,7 +14,7 @@ Promptless integrates with a wide variety of platforms for triggers, context, an
 
 - **Triggers**: GitHub, Bitbucket, GitLab, Slack, Microsoft Teams, Zendesk
 - **Context Sources**: Linear, Jira, GitHub Issues, Google Drive
-- **Publishing**: GitHub-synced docs (Fern, Mintlify, Docusaurus, etc.), ReadMe, Zendesk, Intercom, Notion (beta)
+- **Publishing**: Git-hosted docs (Fern, Mintlify, Docusaurus, ReadMe, GitBook, MkDocs, and more)
 
 For a complete list, see our [Integrations overview](/docs/integrations).
 

@@ -16,7 +16,7 @@ When you first sign in, a 6-step wizard guides you through setup:
   </Step>
 
   <Step title="Connect docs">
-    Connect your documentation platform (GitHub repos, Zendesk, or other supported platforms)
+    Connect your documentation repository (GitHub or other Git providers)
   </Step>
 
   <Step title="Configure triggers">
@@ -47,8 +47,7 @@ During setup, you'll connect:
 - **Slack**: Manual triggers via @mentions or message actions
 
 **Documentation Platform** - Where your docs live
-- **GitHub repos**: Most common setup. Supports many hosting providers like ReadMe, Mintlify, Fern, and more. 
-- **Hosted CMSs**: Zendesk supported today. More coming soon! 
+- **GitHub repos**: Supports docs-as-code platforms like ReadMe, Mintlify, Fern, Docusaurus, and more 
 
 **Enhanced Context (optional)** - Connect **Linear**, **Jira**, **Confluence**, or **Slack** to provide Promptless with additional context for better suggestions.
 

@@ -31,7 +31,7 @@ Promptless operates through three interconnected components that work together t
 graph LR
     TRIGGERS["GitHub PR, Slack message,<br/>Support ticket"]
     CONTEXT["Linear, Jira, GitHub,<br/>Slack, Google Drive"]
-    DOCS["Git-hosted docs, ReadMe,<br/>Help Center"]
+    DOCS["Git-hosted docs<br/>(Fern, Mintlify, ReadMe, etc.)"]
 
     TRIGGERS --> PROMPTLESS
     PROMPTLESS["Promptless"]
@@ -53,8 +53,8 @@ graph LR
     Enrich docs with real-time access to your organization's knowledge through integrations with project management tools, code repositories, and team communications.
   </Card>
 
-  <Card title="Multi-Platform Publishing" icon="fa-regular fa-share-nodes" href="/docs/configuring-promptless/doc-collections">
-    Distribute updates across your entire docs ecosystem—from GitHub-synced platforms to help centers and content management systems.
+  <Card title="Docs-as-Code Publishing" icon="fa-regular fa-share-nodes" href="/docs/configuring-promptless/doc-collections">
+    Publish updates to your Git-hosted documentation platforms—Fern, Mintlify, ReadMe, Docusaurus, GitBook, and more.
   </Card>
 </CardGroup>
 

@@ -1,11 +1,11 @@
 # Integrations
 
-Promptless offers several key integrations to help automate and improve your documentation workflow. 
+Promptless offers several key integrations to help automate and improve your documentation workflow.
 
-Integrations can be used for: 
+Integrations can be used for:
 1. Triggers (i.e. to generate events, either automatically or manually, upon which Promptless gets notified)
 2. Context (i.e. to allow Promptless to search for relevant information in its research)
-3. Publishing (i.e. to push documentation updates to a given CMS)
+3. Publishing (i.e. to push documentation updates to your Git-hosted docs)
 
 Some integrations can be used for multiple purposes. Some integrations are in a beta state and may not be listed here. For the most up to date list of integrations, please contact us at help@gopromptless.ai.
 
@@ -18,11 +18,7 @@ Some integrations can be used for multiple purposes. Some integrations are in a
 - [Linear](/docs/integrations/linear-integration): Look up relevant Linear issues and projects within a team when being triggered
 - [Microsoft Teams](/docs/integrations/microsoft-teams-integration): Trigger based on mentions and message actions in Microsoft Teams
 - [Slack](/docs/integrations/slack-integration): Trigger based on DMs or message actions in Slack
-- [Zendesk](/docs/integrations/zendesk-integration): Trigger based on resolved support tickets, and publish to Zendesk help center
-
-### Beta Integrations
-
-- [Intercom](/docs/integrations/intercom-integration-beta): Publish documentation updates directly to Intercom help center (Beta, contact help@gopromptless.ai to get access)
+- [Zendesk](/docs/integrations/zendesk-integration): Trigger based on resolved support tickets
 
 ## Managing Integrations
 

@@ -1,27 +0,0 @@
-# Intercom Integration (Beta)
-
-**Used for: Publishing**
-
-Promptless offers beta support for updating documentation directly in Intercom. This integration allows you to manage your Intercom help center content through the Promptless platform.
-
-<Info>
-Contact [help@gopromptless.ai](mailto:help@gopromptless.ai) to enable the Intercom integration for your account.
-</Info>
-
-## Setup
-
-To set up the Intercom integration:
-
-1. Contact us at [help@gopromptless.ai](mailto:help@gopromptless.ai) to enable the Intercom integration for your account
-2. Configure your Intercom credentials in the Promptless dashboard
-3. Select Intercom as your documentation platform when creating a new project
-
-## What You Can Do with Intercom
-
-Once connected, you can use Intercom as a [documentation platform](/docs/configuring-promptless/doc-collections/intercom-beta) to publish help center articles and customer support documentation.
-
-<Note>
-The Intercom integration creates or updates drafts in Intercom. You'll need to review and publish these drafts from within your Intercom dashboard before they become visible to your users.
-</Note>
-
-For any questions or issues with the Intercom integration, please contact our support team at [help@gopromptless.ai](mailto:help@gopromptless.ai).

@@ -1,8 +1,8 @@
 # Zendesk Integration
 
-**Used for: Triggers and Publishing**
+**Used for: Triggers**
 
-Promptless integrates with Zendesk through OAuth 2.0, enabling automated documentation updates based on support ticket patterns and customer interactions, as well as publishing updates to Zendesk's Help Center.
+Promptless integrates with Zendesk through OAuth 2.0, enabling automated documentation updates based on support ticket patterns and customer interactions.
 
 ## Installation
 
@@ -26,7 +26,4 @@ Promptless uses Zendesk's [official OAuth 2.0 authentication](https://developer.
 
 ## What You Can Do with Zendesk
 
-Once connected, you can use Zendesk for:
-
-- **[Triggers](/docs/configuring-promptless/triggers/zendesk-tickets-beta)**: Monitor resolved support tickets for documentation gaps (Beta)
-- **[Doc Collections](/docs/configuring-promptless/doc-collections/zendesk)**: Publish documentation updates directly to your Zendesk Help Center
+Once connected, you can use Zendesk as a [trigger source](/docs/triggers/zendesk-tickets-beta) to monitor resolved support tickets for documentation gaps (Beta).
@@ -26,7 +26,7 @@ Here's a quick summary of what Promptless 1.0 brings:
       src="./assets/promptless_1_listen.png"
       imagePosition="left"
     >
-      Promptless integrates with GitHub, Slack, Linear, Jira, Zendesk, and your documentation platform. It listens for events such as PR merges, ticket closes, and support conversations in Slack.
+      Promptless integrates with GitHub, Slack, Linear, Jira, Zendesk, and your docs repo. It listens for events such as PR merges, ticket closes, and support conversations in Slack.
     </Card>
   </Accordion>
 
@@ -56,7 +56,7 @@ Here's a quick summary of what Promptless 1.0 brings:
       src="./assets/promptless_1_publish.png"
       imagePosition="left"
     >
-      Open PRs to your docs repo or deploy directly to your docs provider—Mintlify, Fern, Readme, GitBook, Zendesk, and more. Complete end-to-end automation from code changes to published documentation.
+      Open PRs to your docs repo and deploy directly through your docs provider—Mintlify, Fern, ReadMe, GitBook, Docusaurus, and more. Complete end-to-end automation from code changes to published documentation.
     </Card>
   </Accordion>
 </AccordionGroup>

@@ -24,8 +24,8 @@ Before the pilot begins, you'll need to connect Promptless to your relevant work
     Connect GitHub, GitHub Enterprise, GitLab, or Bitbucket
   </Step>
 
-  <Step title="Connect documentation platforms">
-    Connect your documentation CMS or publishing platform, whether on Github (e.g. if you use Mintlify, Fern, Readme, Docusaurus, etc) or on a CMS like Zendesk.
+  <Step title="Connect documentation repositories">
+    Connect your docs repository on GitHub, GitLab, or Bitbucket (e.g. if you use Mintlify, Fern, ReadMe, Docusaurus, etc.)
   </Step>
 
   <Step title="Connect communication platforms">

@@ -30,5 +30,5 @@ When evaluating documentation platforms, the key factors to consider are:
 - **Developer experience**: Interactive API playground, code samples, and testing tools
 
 <Tip>
-Promptless works with all of these platforms, and more. If your docs can be synced to a git repo, Promptless can automatically create PRs with documentation updates. For hosted platforms like Zendesk, Promptless can publish updates directly.
+Promptless works with all of these platforms, and more. If your docs can be synced to a git repo, Promptless can automatically create PRs with documentation updates.
 </Tip>