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Move Support Articles guidance under Storefront #19

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Merged
next-devin merged 2 commits into from
Jul 31, 2026
Merged

Move Support Articles guidance under Storefront #19

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19e1671
Update Support Articles dashboard guidance
next-devin Jul 31, 2026
df5d726
Keep article display order with its context
next-devin Jul 31, 2026
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4 changes: 2 additions & 2 deletions content/docs/build-a-store/storefront/index.mdx
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Expand Up @@ -2,7 +2,7 @@
title: "Storefront"
description: "Your customer-facing web store - themes, content, reviews, and SEO"
---
Your storefront is everything your customers see and interact with: the homepage, product pages, checkout, blog, support content, and customer accounts. Next Commerce storefronts are fully themed, localized, and managed directly from the dashboard.
Your storefront is everything your customers see and interact with: the homepage, product pages, checkout, blog, support articles, and customer accounts. Next Commerce storefronts are fully themed, localized, and managed directly from the dashboard.

<Cards>
<Card title="Themes" description="Install, switch, and customize the look and feel of your store" href="/docs/build-a-store/storefront/themes" />
Expand All @@ -11,6 +11,6 @@ Your storefront is everything your customers see and interact with: the homepage
<Card title="Reviews" description="Manage product reviews, moderation, and customer feedback" href="/docs/build-a-store/storefront/reviews" />
<Card title="SEO" description="Configure meta tags, social sharing, and search appearance across your store" href="/docs/build-a-store/storefront/seo" />
<Card title="Customer Accounts" description="Self-service portal for orders, subscriptions, and support" href="/docs/build-a-store/storefront/customer-accounts" />
<Card title="Support Content" description="Build FAQ and knowledge base articles for customer self-service" href="/docs/build-a-store/storefront/support-content" />
<Card title="Support Articles" description="Build FAQ and knowledge base articles for customer self-service" href="/docs/build-a-store/storefront/support-content" />

@kilo-code-bot kilo-code-bot Bot Jul 31, 2026

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SUGGESTION: Card title and the underlying page slug no longer match.

The Card title was renamed to "Support Articles" but the href still points to /docs/build-a-store/storefront/support-content, and the underlying file is support-content.mdx. Users navigating by title ("Support Articles") won't see a matching URL slug. If backward compatibility/redirects matter, leave a redirect in place when renaming the file to support-articles.mdx; otherwise keep the slug stable and document the rename in the release notes so the SEO/permalink drift is intentional.

Reply with @kilocode-bot fix it to have Kilo Code address this issue.

<Card title="Redirects" description="Set up URL redirects with static paths or regular expressions" href="/docs/build-a-store/storefront/storefront-redirects" />
</Cards>
24 changes: 12 additions & 12 deletions content/docs/build-a-store/storefront/support-content.mdx
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@@ -1,31 +1,31 @@
---
title: "Support Content"
description: "Create FAQs and a Support knowledge base on your storefront"
title: "Support Articles"
description: "Manage FAQs and knowledge base articles on your storefront"
---
## Categories & Articles
## Articles & Categories

Provide your customers with answers to their most common inquiries by building storefront content such as FAQs, Tutorials, and Policies.

Navigate to **Support > Categories** to set up Support Categories. Categories can be set to Public (visible on your storefront to all customers) or non-Public, which will only be available to users with Dashboard permissions. Set the Display Order to determine in which order the categories will appear on the storefront, and choose to Feature certain categories in your storefront's help section.
Navigate to **Storefront > Articles**, or go directly to `https://<store>.29next.store/dashboard/theme/articles/`, to manage Support Articles and Categories.

<Callout type="info">
From the **Articles** tab you can view, create, and modify Support Articles, and assign them to Support Categories. Articles can be set to Public (visible on your storefront to all customers) or non-Public, which will only be viewable by users with Dashboard permissions -- this is useful for building an internal knowledge base for your staff that isn't visible to customers. Set the Display Order to determine in which order the articles will appear within their respective storefront categories.

Depending on your **Store Theme**, you may have additional Support Content options available for editing via the Dashboard.
From the **Categories** tab, you can create and manage Support Categories. Categories can be set to Public (visible on your storefront to all customers) or non-Public, which will only be available to users with Dashboard permissions. Set the Display Order to determine in which order the categories will appear on the storefront, and choose to Feature certain categories in your storefront's help section.

@kilo-code-bot kilo-code-bot Bot Jul 31, 2026

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SUGGESTION: Same "tab" terminology concern as the Articles paragraph above - confirm against the dashboard UI.

Reply with @kilocode-bot fix it to have Kilo Code address this issue.


</Callout>
<Callout type="info">

From the **Support > Articles** menu you can view, create, and modify new Support Articles, and assign them to Support Categories. Articles can be set to Public (visible on your storefront to all customers) or non-Public, which will only be viewable by users with Dashboard permissions -- this is useful for building an internal knowledge base for your staff that isn't visible to customers.
Depending on your **Store Theme**, you may have additional Support Article settings available in the Dashboard.

Set the Display Order to determine in which order the articles will appear within their respective storefront categories.
</Callout>

### Creating and Editing Support Content
### Creating and Editing Support Articles

Choose New Category or New Article from the respective support view to view the content editor. Enter a Title, Excerpt and Body for your content.
Choose **New Category** or **New Article** from the respective tab to open the content editor. Enter a Title, Excerpt and Body for your content.

Note that the Excerpt and Body editor sections support HTML and CSS, and will publish the content to your storefront carrying the **Store Theme** styles.

<Callout type="info">

If your store supports multiple [**Languages**](/docs/start-here/get-started/add-locations-and-languages#additional-languages), you will have the option to create separate content for each language in the editor view

</Callout>
</Callout>
2 changes: 2 additions & 0 deletions content/docs/manage/support.mdx
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Expand Up @@ -10,6 +10,8 @@ Configure your store's [**Support Settings**](/docs/start-here/get-started/suppo

</Callout>

Storefront Support Articles and Categories are managed under **Storefront > Articles**. See the [**Support Articles guide**](/docs/build-a-store/storefront/support-content) for the direct dashboard location and content settings.

## Ticket Center

NEXT features a fully-integrated Support Ticket system to streamline your customer service operations and keep your customer communications organized.
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