fix: chatwoot stability, webhook crashes and WhatsApp LID support

src/api/integrations/channel/whatsapp/whatsapp.baileys.service.ts

@@ -1614,9 +1614,9 @@ export class BaileysStartupService extends ChannelStartupService {
       // This enables LID to phoneNumber conversion without breaking existing webhook consumers
 
       // Helper to normalize participantId as phone number
-      const normalizePhoneNumber = (id: string): string => {
+      const normalizePhoneNumber = (id: string | any): string => {
         // Remove @lid, @s.whatsapp.net suffixes and extract just the number part
-        return id.split('@')[0];
+        return String(id || '').split('@')[0];
       };
 
       try {

src/api/integrations/chatbot/base-chatbot.service.ts

@@ -211,15 +211,15 @@ export abstract class BaseChatbotService<BotType = any, SettingsType = any> {
         try {
           if (mediaType === 'audio') {
             await instance.audioWhatsapp({
-              number: remoteJid.split('@')[0],
+              number: remoteJid,
               delay: (settings as any)?.delayMessage || 1000,
               audio: url,
               caption: altText,
             });
           } else {
             await instance.mediaMessage(
               {
-                number: remoteJid.split('@')[0],
+                number: remoteJid,
                 delay: (settings as any)?.delayMessage || 1000,
                 mediatype: mediaType,
                 media: url,
@@ -290,7 +290,7 @@ export abstract class BaseChatbotService<BotType = any, SettingsType = any> {
       setTimeout(async () => {
         await instance.textMessage(
           {
-            number: remoteJid.split('@')[0],
+            number: remoteJid,
             delay: settings?.delayMessage || 1000,
             text: message,
             linkPreview,

src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts

@@ -346,6 +346,16 @@ export class ChatwootService {
 
       return contact;
     } catch (error) {
+      if ((error.status === 422 || error.response?.status === 422) && jid) {
+        this.logger.warn(`Contact with identifier ${jid} creation failed (422). Checking if it already exists...`);
+        const existingContact = await this.findContactByIdentifier(instance, jid);
+        if (existingContact) {
+          const contactId = existingContact.id;
+          await this.addLabelToContact(this.provider.nameInbox, contactId);
+          return existingContact;
+        }
+      }
+
       this.logger.error('Error creating contact');
       console.log(error);
       return null;
@@ -415,6 +425,55 @@ export class ChatwootService {
     }
   }
 
+  public async findContactByIdentifier(instance: InstanceDto, identifier: string) {
+    const client = await this.clientCw(instance);
+
+    if (!client) {
+      this.logger.warn('client not found');
+      return null;
+    }
+
+    // Direct search by query (q) - most common way to search by identifier/email/phone
+    const contact = (await (client as any).get('contacts/search', {
+      params: {
+        q: identifier,
+        sort: 'name',
+      },
+    })) as any;
+
+    if (contact && contact.data && contact.data.payload && contact.data.payload.length > 0) {
+      return contact.data.payload[0];
+    }
+
+    // Fallback for older API versions or different response structures
+    if (contact && contact.payload && contact.payload.length > 0) {
+      return contact.payload[0];
+    }
+
+    // Try search by attribute
+    const contactByAttr = (await (client as any).post('contacts/filter', {
+      payload: [
+        {
+          attribute_key: 'identifier',
+          filter_operator: 'equal_to',
+          values: [identifier],
+          query_operator: null,
+        },
+      ],
+    })) as any;
+
+    if (contactByAttr && contactByAttr.payload && contactByAttr.payload.length > 0) {
+      return contactByAttr.payload[0];
+    }
+
+    // Check inside data property if using axios interceptors wrapper
+    if (contactByAttr && contactByAttr.data && contactByAttr.data.payload && contactByAttr.data.payload.length > 0) {
+      return contactByAttr.data.payload[0];
+    }
+
+    return null;
+  }
+
   public async findContact(instance: InstanceDto, phoneNumber: string) {
     const client = await this.clientCw(instance);
 
@@ -1574,7 +1633,11 @@ export class ChatwootService {
     this.logger.verbose(`Update result: ${result} rows affected`);
 
     if (this.isImportHistoryAvailable()) {
-      chatwootImport.updateMessageSourceID(chatwootMessageIds.messageId, key.id);
+      try {
+        await chatwootImport.updateMessageSourceID(chatwootMessageIds.messageId, key.id);
+      } catch (error) {
+        this.logger.error(`Error updating Chatwoot message source ID: ${error}`);
+      }
     }
   }
 
@@ -2024,7 +2087,7 @@ export class ChatwootService {
           if (body.key.remoteJid.includes('@g.us')) {
             const participantName = body.pushName;
             const rawPhoneNumber =
-              body.key.addressingMode === 'lid' && !body.key.fromMe
+              body.key.addressingMode === 'lid' && !body.key.fromMe && body.key.participantAlt
                 ? body.key.participantAlt.split('@')[0].split(':')[0]
                 : body.key.participant.split('@')[0].split(':')[0];
             const formattedPhoneNumber = parsePhoneNumberFromString(`+${rawPhoneNumber}`).formatInternational();
@@ -2206,7 +2269,7 @@ export class ChatwootService {
         if (body.key.remoteJid.includes('@g.us')) {
           const participantName = body.pushName;
           const rawPhoneNumber =
-            body.key.addressingMode === 'lid' && !body.key.fromMe
+            body.key.addressingMode === 'lid' && !body.key.fromMe && body.key.participantAlt
               ? body.key.participantAlt.split('@')[0].split(':')[0]
               : body.key.participant.split('@')[0].split(':')[0];
           const formattedPhoneNumber = parsePhoneNumberFromString(`+${rawPhoneNumber}`).formatInternational();
@@ -2465,6 +2528,12 @@ export class ChatwootService {
   }
 
   public getNumberFromRemoteJid(remoteJid: string) {
+    if (!remoteJid) {
+      return '';
+    }
+    if (remoteJid.includes('@lid')) {
+      return remoteJid;
+    }
     return remoteJid.replace(/:\d+/, '').split('@')[0];
   }
 

src/api/integrations/chatbot/typebot/services/typebot.service.ts

@@ -327,7 +327,7 @@ export class TypebotService extends BaseChatbotService<TypebotModel, any> {
       if (message.type === 'image') {
         await instance.mediaMessage(
           {
-            number: session.remoteJid.split('@')[0],
+            number: session.remoteJid,
             delay: settings?.delayMessage || 1000,
             mediatype: 'image',
             media: message.content.url,
@@ -342,7 +342,7 @@ export class TypebotService extends BaseChatbotService<TypebotModel, any> {
       if (message.type === 'video') {
         await instance.mediaMessage(
           {
-            number: session.remoteJid.split('@')[0],
+            number: session.remoteJid,
             delay: settings?.delayMessage || 1000,
             mediatype: 'video',
             media: message.content.url,
@@ -357,7 +357,7 @@ export class TypebotService extends BaseChatbotService<TypebotModel, any> {
       if (message.type === 'audio') {
         await instance.audioWhatsapp(
           {
-            number: session.remoteJid.split('@')[0],
+            number: session.remoteJid,
             delay: settings?.delayMessage || 1000,
             encoding: true,
             audio: message.content.url,
@@ -441,7 +441,7 @@ export class TypebotService extends BaseChatbotService<TypebotModel, any> {
    */
   private async processListMessage(instance: any, formattedText: string, remoteJid: string) {
     const listJson = {
-      number: remoteJid.split('@')[0],
+      number: remoteJid,
       title: '',
       description: '',
       buttonText: '',
@@ -490,7 +490,7 @@ export class TypebotService extends BaseChatbotService<TypebotModel, any> {
    */
   private async processButtonMessage(instance: any, formattedText: string, remoteJid: string) {
     const buttonJson = {
-      number: remoteJid.split('@')[0],
+      number: remoteJid,
       thumbnailUrl: undefined,
       title: '',
       description: '',