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[DOCS-15281] Document Microsoft Teams per-incident channel limitation - #39978

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Add a note clarifying that notification rule @-mentions target the Microsoft Teams channel named in the handle, not an incident's automatically created channel, since Teams has no equivalent of @incident-slack-channel.

https://datadoghq.atlassian.net/browse/DOCS-15281

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Add a note clarifying that notification rule @-mentions target the
Microsoft Teams channel named in the handle, not an incident's
automatically created channel, since Teams has no equivalent of
@incident-slack-channel.
@estherk15
estherk15 requested a review from a team as a code owner September 15, 2026 21:06

@buraizu buraizu left a comment

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Looks good overall, just left a couple of minor suggestions


To customize this behavior, deactivate this setting and [define a notification rule][4] instead.

## Notification targets

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Suggested change
## Notification targets
## Microsoft Teams notification targets

The new heading ## Notification targets doesn't name Microsoft Teams, although the cross-link added in notification_rules.md refers to it as "Microsoft Teams notification targets." Suggesting to add it here for better human/AI parsing and retrieval.


[Notification rules][4] target a Microsoft Teams channel with a `@teams-<channel>` handle, which notifies the specific channel named in the handle. Use this to notify a standing channel, such as the global incident updates channel.

Incident Management does not provide a handle that resolves to an incident's automatically created channel. Slack notification rules can use `@incident-slack-channel` to notify the incident's Slack channel, but Microsoft Teams has no equivalent handle. As a result, a notification rule that includes `@` mentions delivers them to the channel named in the `@teams-` handle, not to the per-incident channel.

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Minor suggestion for clarification — looks like this is the form used in this PR's description, as well.

Suggested change
Incident Management does not provide a handle that resolves to an incident's automatically created channel. Slack notification rules can use `@incident-slack-channel` to notify the incident's Slack channel, but Microsoft Teams has no equivalent handle. As a result, a notification rule that includes `@` mentions delivers them to the channel named in the `@teams-` handle, not to the per-incident channel.
Incident Management does not provide a handle that resolves to an incident's automatically created channel. Slack notification rules can use `@incident-slack-channel` to notify the incident's Slack channel, but Microsoft Teams has no equivalent handle. As a result, a notification rule that includes `@-mentions` delivers them to the channel named in the `@teams-` handle, not to the per-incident channel.

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