[OpenSpec] sharing-itsm-exchange

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Artifacts

• ✅ Metadata
• ✅ Proposal
• ✅ Specs
• ✅ Design
• ✅ Tasks
• 🔲 Plan
• 🔲 Review

Summary

A functional administrator connects stackiq to the organisation's service management tool, such as TOPdesk, ServiceNow or GLPI. The applications the organisation uses go to the service desk as configuration items, with supplier, version, status and owners, and the service desk's record id and link come back onto each application in use. Service desk staff then log calls against the same applications the catalogue holds, and the catalogue shows where each one lives in the service desk.

Specs

• 📄 itsm-exchange

Tasks

• Implement
• Test (PHPUnit tests/Unit/Settings/ItsmExchangeFragmentTest.php; the existing ConnectionsDeclarationTest.php extended for the itsm entry)
• Implement
• Test (PHPUnit tests/Unit/Service/ItsmExchangeServiceTest.php fills and validates the templates; a flow test run against a mock source in tests/e2e/workflows/itsm-exchange.spec.ts)
• Implement
• Test (Playwright case in tests/e2e/workflows/itsm-exchange.spec.ts)
• Implement
• Test (docs build, screenshot with Playwright)

Design

See design.md for technical design details.

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App: stackiq