|
| 1 | +--- |
| 2 | +sidebar_position: 2 |
| 3 | +--- |
| 4 | + |
| 5 | +# ❓ Frequently Asked Questions |
| 6 | + |
| 7 | +Find quick answers to the most common questions about Zap Pilot. |
| 8 | + |
| 9 | +--- |
| 10 | + |
| 11 | +## 🚀 Getting Started |
| 12 | + |
| 13 | +### What do I need to start using Zap Pilot? |
| 14 | + |
| 15 | +To get started, you need: |
| 16 | + |
| 17 | +- Any Web3 wallet (MetaMask, WalletConnect, etc.) |
| 18 | +- Minimum $100 in supported cryptocurrencies |
| 19 | +- 5-10 minutes for initial setup |
| 20 | + |
| 21 | +### What's the minimum investment amount? |
| 22 | + |
| 23 | +- **Stablecoin Vaults:** $50 minimum |
| 24 | +- **Index Funds:** $100 minimum |
| 25 | +- **Bitcoin/Ethereum Strategies:** $100 minimum |
| 26 | +- **Custom Strategies:** $200 minimum |
| 27 | + |
| 28 | +### Which crypto wallets are supported? |
| 29 | + |
| 30 | +We support all major Web3 wallets including: |
| 31 | + |
| 32 | +- **Browser Extensions:** MetaMask, Coinbase Wallet, Rainbow, Brave Wallet |
| 33 | +- **Mobile Wallets:** Any wallet that supports WalletConnect |
| 34 | +- **Hardware Wallets:** Ledger and Trezor (via MetaMask or WalletConnect) |
| 35 | + |
| 36 | +### What cryptocurrencies can I deposit? |
| 37 | + |
| 38 | +You can start with: |
| 39 | + |
| 40 | +- **Stablecoins:** USDC, USDT |
| 41 | +- **Major Crypto:** ETH |
| 42 | +- **On any supported network:** We support leading Layer 2s |
| 43 | + |
| 44 | +--- |
| 45 | + |
| 46 | +## 📊 Strategy & Investment |
| 47 | + |
| 48 | +### How do I choose the right strategy for me? |
| 49 | + |
| 50 | +Consider these factors: |
| 51 | + |
| 52 | +- **Risk Tolerance:** Stablecoin (low) → Index Funds (medium) → Bitcoin/Ethereum (higher) |
| 53 | +- **Investment Goals:** Stable returns vs growth vs maximum control |
| 54 | +- **Time Horizon:** When you might need access to your funds |
| 55 | + |
| 56 | +**Take our 2-minute risk assessment** in the Getting Started guide to find your perfect match. |
| 57 | + |
| 58 | +### What returns can I expect? |
| 59 | + |
| 60 | +Expected annual returns vary by strategy: |
| 61 | + |
| 62 | +- **Stablecoin Vaults:** 15-25% APY |
| 63 | +- **Index Funds:** 5-15% APY |
| 64 | +- **Bitcoin Strategies:** 3-10% APY |
| 65 | +- **Ethereum Strategies:** 5-10% APY |
| 66 | + |
| 67 | +_Returns are estimates based on historical data and market conditions._ |
| 68 | + |
| 69 | +### How often should I rebalance? |
| 70 | + |
| 71 | +- **Quarterly rebalancing** is recommended for most strategies |
| 72 | +- We'll email you personalized recommendations every quarter |
| 73 | +- You can rebalance anytime with one click from your dashboard |
| 74 | +- More frequent rebalancing = higher optimization but more gas costs |
| 75 | + |
| 76 | +### Can I change strategies after investing? |
| 77 | + |
| 78 | +Yes! You can: |
| 79 | + |
| 80 | +- **Withdraw** from your current strategy anytime (no withdrawal fees) |
| 81 | +- **Switch** to a different strategy by reinvesting |
| 82 | +- **Diversify** across multiple strategies if desired |
| 83 | + |
| 84 | +--- |
| 85 | + |
| 86 | +## 🔒 Security & Safety |
| 87 | + |
| 88 | +### Is my money safe with Zap Pilot? |
| 89 | + |
| 90 | +Yes, Zap Pilot is designed for maximum security: |
| 91 | + |
| 92 | +- **Non-custodial:** Your funds never leave your wallet |
| 93 | +- **No custody risk:** We can't access or freeze your funds |
| 94 | +- **Your keys, your coins:** You maintain full ownership |
| 95 | +- **Transparent:** All transactions are on-chain and verifiable |
| 96 | + |
| 97 | +### What happens if Zap Pilot shuts down? |
| 98 | + |
| 99 | +Your funds remain completely safe because: |
| 100 | + |
| 101 | +- **Funds stay in your wallet:** We never hold your assets |
| 102 | +- **Direct protocol access:** You can interact with DeFi protocols directly |
| 103 | +- **No lock-in period:** Withdraw anytime without permission |
| 104 | +- **Full transparency:** All contract addresses are public |
| 105 | + |
| 106 | +### How is Zap Pilot different from other DeFi platforms? |
| 107 | + |
| 108 | +| Feature | Zap Pilot | Traditional Platforms | |
| 109 | +| ---------------- | ------------------- | ------------------------ | |
| 110 | +| **Custody** | ✅ Non-custodial | ⚠️ Often custodial | |
| 111 | +| **Access** | ✅ Withdraw anytime | ❌ Lock-up periods | |
| 112 | +| **Transparency** | ✅ Full on-chain | ⚠️ Limited visibility | |
| 113 | +| **Risk** | ✅ No platform risk | ❌ Platform custody risk | |
| 114 | + |
| 115 | +### What if a protocol in my strategy gets hacked? |
| 116 | + |
| 117 | +We minimize this risk through: |
| 118 | + |
| 119 | +- **Diversification:** Funds spread across multiple protocols |
| 120 | +- **Curation:** Only audited, established protocols |
| 121 | +- **Monitoring:** Continuous security assessment |
| 122 | +- **Risk limits:** No overexposure to any single protocol |
| 123 | + |
| 124 | +If an incident occurs, you're only exposed to your allocation in that specific protocol, not your |
| 125 | +entire investment. |
| 126 | + |
| 127 | +--- |
| 128 | + |
| 129 | +## 💰 Fees & Costs |
| 130 | + |
| 131 | +### What fees do I pay? |
| 132 | + |
| 133 | +Zap Pilot has a simple, transparent fee structure: |
| 134 | + |
| 135 | +- **Entry Fee:** 1% one-time when you deposit |
| 136 | +- **Management Fee:** 0% (no ongoing fees) |
| 137 | +- **Performance Fee:** 0% (we don't take a cut of profits) |
| 138 | +- **Withdrawal Fee:** 0% (free to exit anytime) |
| 139 | + |
| 140 | +### Are there any hidden costs? |
| 141 | + |
| 142 | +No hidden fees from Zap Pilot. You'll also pay: |
| 143 | + |
| 144 | +- **Gas fees:** Standard blockchain transaction costs |
| 145 | +- **Protocol fees:** Native fees from DeFi protocols (typically 0.1-0.3%) |
| 146 | + |
| 147 | +We optimize gas costs through batching and timing to minimize your expenses. |
| 148 | + |
| 149 | +### How do gas fees work? |
| 150 | + |
| 151 | +- **Shared costs:** We batch operations to reduce gas fees by 60-80% |
| 152 | +- **Optimal timing:** Execute during low gas periods |
| 153 | +- **Cross-chain optimization:** Use cheapest suitable networks |
| 154 | +- **Transparent tracking:** See exactly what you've paid in gas |
| 155 | + |
| 156 | +### When do I pay the 1% entry fee? |
| 157 | + |
| 158 | +- **One-time payment:** Only when you first deposit into a strategy |
| 159 | +- **No recurring fees:** Never pay again as long as funds remain invested |
| 160 | +- **Example:** $10,000 investment = $100 entry fee, then $0 forever |
| 161 | + |
| 162 | +--- |
| 163 | + |
| 164 | +## 🔧 Technical |
| 165 | + |
| 166 | +### How do I withdraw my funds? |
| 167 | + |
| 168 | +1. **Go to your dashboard** and select the strategy |
| 169 | +2. **Click "Withdraw"** and choose the amount |
| 170 | +3. **Confirm the transaction** in your wallet |
| 171 | +4. **Funds return to your wallet** (usually within 10 seconds) |
| 172 | + |
| 173 | +No fees, no waiting periods, no permissions needed. |
| 174 | + |
| 175 | +### Why is my transaction failing? |
| 176 | + |
| 177 | +Common causes and solutions: |
| 178 | + |
| 179 | +- **Insufficient gas:** Increase gas limit in your wallet |
| 180 | +- **Network congestion:** Wait and try again during low usage |
| 181 | +- **Slippage:** Increase slippage tolerance for volatile markets |
| 182 | +- **Wallet issues:** Refresh page and reconnect wallet |
| 183 | + |
| 184 | +### What networks does Zap Pilot support? |
| 185 | + |
| 186 | +We operate across multiple networks: |
| 187 | + |
| 188 | +- **Base:** Maximum security and institutional trust |
| 189 | +- **Arbitrum:** Lower fees, mature DeFi ecosystem |
| 190 | +- **Optimism:** Innovation hub with unique opportunities |
| 191 | + |
| 192 | +Each operations are all multichain strategy so no matter which chain you start it would |
| 193 | +automatically bridge and allocate funds to other chains as well |
| 194 | + |
| 195 | +### How do I track my performance? |
| 196 | + |
| 197 | +Your dashboard shows: |
| 198 | + |
| 199 | +- **Real-time value:** Current USD value of your investment |
| 200 | +- **Total returns:** Profit/loss since you started |
| 201 | +- **APY tracking:** Annualized return rate |
| 202 | +- **Performance charts:** Value over time with benchmarks |
| 203 | +- **Allocation breakdown:** Where your money is working |
| 204 | + |
| 205 | +--- |
| 206 | + |
| 207 | +## 🆘 Troubleshooting |
| 208 | + |
| 209 | +### I can't connect my wallet, what should I do? |
| 210 | + |
| 211 | +Try these steps: |
| 212 | + |
| 213 | +1. **Refresh the page** and clear browser cache |
| 214 | +2. **Check network:** Ensure wallet is on correct network |
| 215 | +3. **Update wallet:** Make sure browser extension is updated |
| 216 | +4. **Try different browser:** Some wallets work better on specific browsers |
| 217 | +5. **Disable ad blockers:** They can interfere with wallet connections |
| 218 | + |
| 219 | +### My balance isn't showing, why? |
| 220 | + |
| 221 | +This usually resolves automatically, but you can: |
| 222 | + |
| 223 | +1. **Wait 5 minutes** for network synchronization |
| 224 | +2. **Verify correct network** in your wallet |
| 225 | +3. **Check transaction status** on blockchain explorer |
| 226 | +4. **Refresh dashboard** or reconnect wallet |
| 227 | + |
| 228 | +### How do I contact support? |
| 229 | + |
| 230 | +**Get help fast:** |
| 231 | + |
| 232 | +- 💬 **Discord:** [Join our community server](https://discord.com/invite/sNsMmtsCCV) |
| 233 | +- 📱 **X/Twitter:** [Quick questions and updates](https://x.com/zapPilot) |
| 234 | + |
| 235 | +**For urgent issues:** |
| 236 | + |
| 237 | +- 🚨 **Priority Support:** Available for investments over $10k |
| 238 | +- 📞 **Emergency Contact:** Available during business hours |
| 239 | + |
| 240 | +--- |
| 241 | + |
| 242 | +## 🎯 Advanced Topics |
| 243 | + |
| 244 | +### What is the Kelly Criterion? |
| 245 | + |
| 246 | +The Kelly Criterion is a mathematical formula we use to optimize fund allocation: |
| 247 | + |
| 248 | +- **Balances risk and return:** Higher allocation to lower-risk, higher-reward opportunities |
| 249 | +- **Maximizes long-term growth:** Prevents overexposure to any single protocol |
| 250 | +- **Dynamically adjusts:** Recalculated quarterly based on market conditions |
| 251 | + |
| 252 | +**Learn more:** [Kelly Criterion Explained](./strategies/kelly-criterion) |
| 253 | + |
| 254 | +### How does cross-chain operation work? |
| 255 | + |
| 256 | +Our cross-chain system: |
| 257 | + |
| 258 | +- **Automatic routing:** Finds best opportunities across all supported networks |
| 259 | +- **Bridge integration:** Uses Across Protocol for secure, fast transfers |
| 260 | +- **Cost optimization:** Minimizes bridge fees and gas costs |
| 261 | +- **Unified experience:** Appears as single portfolio despite multi-chain deployment |
| 262 | + |
| 263 | +**Learn more:** [How It Works](./how-it-works) |
| 264 | + |
| 265 | +### What is a Smart EOA wallet? |
| 266 | + |
| 267 | +Your wallet gets enhanced with smart contract capabilities through EIP-7702: |
| 268 | + |
| 269 | +- **Same wallet:** Keep using your existing MetaMask or other wallet |
| 270 | +- **Enhanced features:** Better transaction batching and optimization |
| 271 | +- **Automatic upgrades:** We handle the technical improvements |
| 272 | +- **No setup required:** Works seamlessly with your current wallet |
| 273 | + |
| 274 | +**Learn more:** [How It Works](./how-it-works) |
| 275 | + |
| 276 | +--- |
| 277 | + |
| 278 | +## 🤔 Still Have Questions? |
| 279 | + |
| 280 | +Can't find what you're looking for? We're here to help! |
| 281 | + |
| 282 | +💬 **[Join Discord](https://discord.com/invite/sNsMmtsCCV)** | 📖 |
| 283 | +**[Read Full Documentation](./introduction)** |
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