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# ❓ Frequently Asked Questions
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Find quick answers to the most common questions about Zap Pilot.
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---
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## 🚀 Getting Started
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### What do I need to start using Zap Pilot?
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To get started, you need:
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- Any Web3 wallet (MetaMask, WalletConnect, etc.)
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- Minimum $100 in supported cryptocurrencies
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- 5-10 minutes for initial setup
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### What's the minimum investment amount?
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- **Stablecoin Vaults:** $50 minimum
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- **Index Funds:** $100 minimum
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- **Bitcoin/Ethereum Strategies:** $100 minimum
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- **Custom Strategies:** $200 minimum
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### Which crypto wallets are supported?
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We support all major Web3 wallets including:
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- **Browser Extensions:** MetaMask, Coinbase Wallet, Rainbow, Brave Wallet
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- **Mobile Wallets:** Any wallet that supports WalletConnect
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- **Hardware Wallets:** Ledger and Trezor (via MetaMask or WalletConnect)
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### What cryptocurrencies can I deposit?
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You can start with:
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- **Stablecoins:** USDC, USDT
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- **Major Crypto:** ETH
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- **On any supported network:** We support leading Layer 2s
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---
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## 📊 Strategy & Investment
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### How do I choose the right strategy for me?
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Consider these factors:
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- **Risk Tolerance:** Stablecoin (low) → Index Funds (medium) → Bitcoin/Ethereum (higher)
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- **Investment Goals:** Stable returns vs growth vs maximum control
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- **Time Horizon:** When you might need access to your funds
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**Take our 2-minute risk assessment** in the Getting Started guide to find your perfect match.
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### What returns can I expect?
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Expected annual returns vary by strategy:
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- **Stablecoin Vaults:** 15-25% APY
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- **Index Funds:** 5-15% APY
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- **Bitcoin Strategies:** 3-10% APY
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- **Ethereum Strategies:** 5-10% APY
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_Returns are estimates based on historical data and market conditions._
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### How often should I rebalance?
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- **Quarterly rebalancing** is recommended for most strategies
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- We'll email you personalized recommendations every quarter
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- You can rebalance anytime with one click from your dashboard
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- More frequent rebalancing = higher optimization but more gas costs
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### Can I change strategies after investing?
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Yes! You can:
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- **Withdraw** from your current strategy anytime (no withdrawal fees)
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- **Switch** to a different strategy by reinvesting
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- **Diversify** across multiple strategies if desired
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---
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## 🔒 Security & Safety
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### Is my money safe with Zap Pilot?
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Yes, Zap Pilot is designed for maximum security:
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- **Non-custodial:** Your funds never leave your wallet
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- **No custody risk:** We can't access or freeze your funds
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- **Your keys, your coins:** You maintain full ownership
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- **Transparent:** All transactions are on-chain and verifiable
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### What happens if Zap Pilot shuts down?
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Your funds remain completely safe because:
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- **Funds stay in your wallet:** We never hold your assets
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- **Direct protocol access:** You can interact with DeFi protocols directly
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- **No lock-in period:** Withdraw anytime without permission
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- **Full transparency:** All contract addresses are public
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### How is Zap Pilot different from other DeFi platforms?
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| Feature | Zap Pilot | Traditional Platforms |
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| ---------------- | ------------------- | ------------------------ |
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| **Custody** | ✅ Non-custodial | ⚠️ Often custodial |
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| **Access** | ✅ Withdraw anytime | ❌ Lock-up periods |
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| **Transparency** | ✅ Full on-chain | ⚠️ Limited visibility |
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| **Risk** | ✅ No platform risk | ❌ Platform custody risk |
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### What if a protocol in my strategy gets hacked?
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We minimize this risk through:
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- **Diversification:** Funds spread across multiple protocols
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- **Curation:** Only audited, established protocols
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- **Monitoring:** Continuous security assessment
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- **Risk limits:** No overexposure to any single protocol
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If an incident occurs, you're only exposed to your allocation in that specific protocol, not your
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entire investment.
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---
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## 💰 Fees & Costs
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### What fees do I pay?
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Zap Pilot has a simple, transparent fee structure:
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- **Entry Fee:** 1% one-time when you deposit
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- **Management Fee:** 0% (no ongoing fees)
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- **Performance Fee:** 0% (we don't take a cut of profits)
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- **Withdrawal Fee:** 0% (free to exit anytime)
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### Are there any hidden costs?
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No hidden fees from Zap Pilot. You'll also pay:
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- **Gas fees:** Standard blockchain transaction costs
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- **Protocol fees:** Native fees from DeFi protocols (typically 0.1-0.3%)
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We optimize gas costs through batching and timing to minimize your expenses.
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### How do gas fees work?
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- **Shared costs:** We batch operations to reduce gas fees by 60-80%
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- **Optimal timing:** Execute during low gas periods
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- **Cross-chain optimization:** Use cheapest suitable networks
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- **Transparent tracking:** See exactly what you've paid in gas
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### When do I pay the 1% entry fee?
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- **One-time payment:** Only when you first deposit into a strategy
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- **No recurring fees:** Never pay again as long as funds remain invested
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- **Example:** $10,000 investment = $100 entry fee, then $0 forever
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---
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## 🔧 Technical
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### How do I withdraw my funds?
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1. **Go to your dashboard** and select the strategy
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2. **Click "Withdraw"** and choose the amount
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3. **Confirm the transaction** in your wallet
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4. **Funds return to your wallet** (usually within 10 seconds)
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No fees, no waiting periods, no permissions needed.
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### Why is my transaction failing?
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Common causes and solutions:
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- **Insufficient gas:** Increase gas limit in your wallet
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- **Network congestion:** Wait and try again during low usage
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- **Slippage:** Increase slippage tolerance for volatile markets
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- **Wallet issues:** Refresh page and reconnect wallet
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### What networks does Zap Pilot support?
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We operate across multiple networks:
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- **Base:** Maximum security and institutional trust
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- **Arbitrum:** Lower fees, mature DeFi ecosystem
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- **Optimism:** Innovation hub with unique opportunities
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Each operations are all multichain strategy so no matter which chain you start it would
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automatically bridge and allocate funds to other chains as well
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### How do I track my performance?
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Your dashboard shows:
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- **Real-time value:** Current USD value of your investment
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- **Total returns:** Profit/loss since you started
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- **APY tracking:** Annualized return rate
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- **Performance charts:** Value over time with benchmarks
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- **Allocation breakdown:** Where your money is working
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---
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## 🆘 Troubleshooting
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### I can't connect my wallet, what should I do?
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Try these steps:
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1. **Refresh the page** and clear browser cache
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2. **Check network:** Ensure wallet is on correct network
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3. **Update wallet:** Make sure browser extension is updated
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4. **Try different browser:** Some wallets work better on specific browsers
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5. **Disable ad blockers:** They can interfere with wallet connections
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### My balance isn't showing, why?
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This usually resolves automatically, but you can:
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1. **Wait 5 minutes** for network synchronization
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2. **Verify correct network** in your wallet
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3. **Check transaction status** on blockchain explorer
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4. **Refresh dashboard** or reconnect wallet
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### How do I contact support?
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**Get help fast:**
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- 💬 **Discord:** [Join our community server](https://discord.com/invite/sNsMmtsCCV)
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- 📱 **X/Twitter:** [Quick questions and updates](https://x.com/zapPilot)
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**For urgent issues:**
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- 🚨 **Priority Support:** Available for investments over $10k
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- 📞 **Emergency Contact:** Available during business hours
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---
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## 🎯 Advanced Topics
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### What is the Kelly Criterion?
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The Kelly Criterion is a mathematical formula we use to optimize fund allocation:
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- **Balances risk and return:** Higher allocation to lower-risk, higher-reward opportunities
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- **Maximizes long-term growth:** Prevents overexposure to any single protocol
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- **Dynamically adjusts:** Recalculated quarterly based on market conditions
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**Learn more:** [Kelly Criterion Explained](./strategies/kelly-criterion)
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### How does cross-chain operation work?
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Our cross-chain system:
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- **Automatic routing:** Finds best opportunities across all supported networks
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- **Bridge integration:** Uses Across Protocol for secure, fast transfers
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- **Cost optimization:** Minimizes bridge fees and gas costs
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- **Unified experience:** Appears as single portfolio despite multi-chain deployment
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**Learn more:** [How It Works](./how-it-works)
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### What is a Smart EOA wallet?
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Your wallet gets enhanced with smart contract capabilities through EIP-7702:
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- **Same wallet:** Keep using your existing MetaMask or other wallet
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- **Enhanced features:** Better transaction batching and optimization
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- **Automatic upgrades:** We handle the technical improvements
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- **No setup required:** Works seamlessly with your current wallet
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**Learn more:** [How It Works](./how-it-works)
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---
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## 🤔 Still Have Questions?
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Can't find what you're looking for? We're here to help!
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💬 **[Join Discord](https://discord.com/invite/sNsMmtsCCV)** | 📖
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**[Read Full Documentation](./introduction)**

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