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My package was supposed to arrive yesterday for a birthday on Saturday. Tracking has not moved in two days and I need to know whether it will make it in time.
The package is delayed ahead of a birthday delivery. Talk to the customer like an in-app support assistant while you work through the situation. Stream a short human-readable response only. Do not restate the final structured delivery fields in prose because the app receives those separately. Then provide the final typed delivery update for the app.
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