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error escalade ticket with field multiple (plugin fileds) #455

@Herafia

Description

@Herafia

GLPI Version

11.0.3

Plugin version

2.10.2 escalade / 1.23.4 fields

Bug description

When a ticket includes a multi-select field (dropdown multiple) from the Fields plugin, escalating the ticket using the "Escalate" button triggers the following error:

"Required fields are empty."

This behavior is incorrect, as all required fields are properly filled before escalation.

Steps to reproduce

  1. Create a block for tickets
  2. Add a multi-select dropdown field using the Fields plugin
  3. Create a ticket and fill in the field
  4. Click the "Escalate" button
Image

It is likely that multi-select fields are not properly handled or validated during the escalation process.

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