From fff9d617474dd351959d8835d504f40ec241758a Mon Sep 17 00:00:00 2001 From: Copilot <198982749+Copilot@users.noreply.github.com> Date: Wed, 21 Oct 2026 21:04:11 +0000 Subject: [PATCH 1/2] Document PayPal payment failure troubleshooting (#64275) Co-authored-by: copilot-swe-agent[bot] <198982749+Copilot@users.noreply.github.com> Co-authored-by: bot-digital-customer-success <121182491+bot-digital-customer-success@users.noreply.github.com> Co-authored-by: Daniel Klemm Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com> --- .../how-tos/troubleshooting/declined-card.md | 13 +++++++++++++ 1 file changed, 13 insertions(+) diff --git a/content/billing/how-tos/troubleshooting/declined-card.md b/content/billing/how-tos/troubleshooting/declined-card.md index 8d372ab46e1b..2242143310be 100644 --- a/content/billing/how-tos/troubleshooting/declined-card.md +++ b/content/billing/how-tos/troubleshooting/declined-card.md @@ -49,3 +49,16 @@ If your card is still valid, you have no restrictions on it, or the restrictions * **The transaction ID number.** Your account's transaction ID appears on your receipts. * **The merchant name.** The merchant name is {% data variables.product.prodname_dotcom %}. * **The error message your bank sent with the declined charge.** You can find your bank's error message on the email we send you when a charge is declined. + +## Troubleshooting PayPal payment failures + +PayPal error `10417` means PayPal couldn't complete the transaction with the funding source you selected. The error doesn't tell you why. + +To resolve the error, try the following: + +* Select a different funding source in your PayPal wallet. +* Edit and save your payment details on {% data variables.product.github %}, even if you don't change anything. This triggers a new payment attempt. See [Managing payment information](/billing/how-tos/set-up-payment/manage-payment-info#managing-payment-information). + +If payments still fail, contact PayPal or the issuer of the card linked to your PayPal account for more details. + +If you see "Invalid payment method - authorization hold failed", see [Unlocking an account's features due to a failed authorization hold](/billing/how-tos/troubleshooting/locked-account#unlocking-an-accounts-features-due-to-a-failed-authorization-hold). From f52bc3cd2d9a671731ae4eec7969b8eb534e1b6c Mon Sep 17 00:00:00 2001 From: Copilot <198982749+Copilot@users.noreply.github.com> Date: Wed, 21 Oct 2026 21:11:35 +0000 Subject: [PATCH 2/2] Clarify individual Copilot usage attribution limits (#64278) Co-authored-by: copilot-swe-agent[bot] <198982749+Copilot@users.noreply.github.com> Co-authored-by: bot-digital-customer-success <121182491+bot-digital-customer-success@users.noreply.github.com> Co-authored-by: Jenni C <97056108+dihydroJenoxide@users.noreply.github.com> --- .../how-tos/manage-and-track-spending/monitor-ai-usage.md | 2 ++ 1 file changed, 2 insertions(+) diff --git a/content/copilot/how-tos/manage-and-track-spending/monitor-ai-usage.md b/content/copilot/how-tos/manage-and-track-spending/monitor-ai-usage.md index a5e4cdcf653f..df9f01f42236 100644 --- a/content/copilot/how-tos/manage-and-track-spending/monitor-ai-usage.md +++ b/content/copilot/how-tos/manage-and-track-spending/monitor-ai-usage.md @@ -49,6 +49,8 @@ Alternatively, you can view your usage under the {% data variables.product.prodn For details on how to request a usage report, see [AUTOTITLE](/billing/how-tos/products/view-productlicense-use#downloading-usage-reports). +The **AI usage** page shows credits consumed and costs by model. However, you generally cannot trace consumed credits to specific prompts, sessions, or exact features at a per-request level. + ## Viewing usage in your IDE You can view {% data variables.product.prodname_copilot_short %} usage in certain IDEs directly. For example, in {% data variables.product.prodname_vscode %}, you can view information about features included in your plan, your progress towards any limits on your plan, and the date your allowance resets.