From 62af377f49d242c8763f278a3470ad6c6455c928 Mon Sep 17 00:00:00 2001
From: Jan Maarten <83665577+janmaarten-a11y@users.noreply.github.com>
Date: Thu, 17 Sep 2026 12:27:09 -0700
Subject: [PATCH] Update accessibility support guidance

---
 README.md  | 12 ++++++------
 SUPPORT.md | 16 ++++++++--------
 2 files changed, 14 insertions(+), 14 deletions(-)

diff --git a/README.md b/README.md
index bcafe50..569d63e 100644
--- a/README.md
+++ b/README.md
@@ -111,12 +111,12 @@ This project uses GitHub issues to track bugs and feature requests. Please searc
 > [!NOTE]
 > ### Support for GitHub staff (Internal only)
 > 
-> - React to any Slack message with the emoji: `:a11y-design-i-would-like-help-with-this:`
-> - Message us in the **#accessibility-design** or **#annotation-toolkit** Slack channels
-> - Schedule a [pairing session](https://gh.io/a11y-design-pairing) for a quick check-in, collaboration on a complex problem, or 1:1 coaching
-> - Submit an [A11y Design Office Hours request](https://gh.io/a11y-oh-issue) for design reviews and guidance every Tuesday and Thursday
-> - Catch up on our [A11y Design Checklist video series](https://gh.io/a11y-design-checkpoints)
-> - Visit the [Accessibility Design](https://gh.io/accessibility-design) repository
+> - Ask quick accessibility questions in **#accessibility**
+> - Ask Annotation Toolkit questions in **#annotation-toolkit**
+> - Request an [Accessibility Design pairing session](https://gh.io/a11y-design-pairing) for complex interactions or unfamiliar patterns
+> - Submit an [Accessibility Office Hours request](https://gh.io/a11y-oh-issue) for focused design and implementation feedback
+> - Watch the [historical Design Checklist video series](https://gh.io/a11y-design-checkpoints)
+> - Read the [Accessibility Design guide](https://gh.io/accessibility-design)
 
 ## Maintainers
 - [@janmaarten-a11y](https://github.com/janmaarten-a11y), Senior Accessibility Designer & Project Lead
diff --git a/SUPPORT.md b/SUPPORT.md
index 5fffe87..a70b945 100644
--- a/SUPPORT.md
+++ b/SUPPORT.md
@@ -12,11 +12,11 @@ The Annotation Toolkit is under active development and maintained by GitHub staf
 
 Support for this project is limited to the resources listed above. 
 
-GitHub employees can reach out to the Accessibility Design team in multiple ways:
-
-- React to any Slack message with the emoji: `:a11y-design-i-would-like-help-with-this:`
-- Message us in the **#accessibility-design** or **#annotation-toolkit** Slack channels
-- Schedule a [pairing session](https://gh.io/a11y-design-pairing) for a quick check-in, collaboration on a complex problem, or 1:1 coaching
-- Submit an [A11y Design Office Hours request](https://gh.io/a11y-oh-issue) for design reviews and guidance every Tuesday and Thursday
-- Catch up on our [A11y Design Checklist video series](https://gh.io/a11y-design-checkpoints)
-- Visit the [Accessibility Design](https://gh.io/accessibility-design) repository
+GitHub employees can get accessibility support in multiple ways:
+
+- Ask quick accessibility questions in **#accessibility**
+- Ask Annotation Toolkit questions in **#annotation-toolkit**
+- Request an [Accessibility Design pairing session](https://gh.io/a11y-design-pairing) for complex interactions or unfamiliar patterns
+- Submit an [Accessibility Office Hours request](https://gh.io/a11y-oh-issue) for focused design and implementation feedback
+- Watch the [historical Design Checklist video series](https://gh.io/a11y-design-checkpoints)
+- Read the [Accessibility Design guide](https://gh.io/accessibility-design)