diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md
index 4765008ca..e9c2659a4 100644
--- a/.github/ISSUE_TEMPLATE/bug_report.md
+++ b/.github/ISSUE_TEMPLATE/bug_report.md
@@ -7,6 +7,15 @@ assignees: ''
 
 ---
 
+<!-- Note: Queries specific to your environment or account configuration should be routed to our support
+      team @ https://support.fastly.com. 
+    
+    **Example:** When running `fastly service vcl snippet create`, an error is thrown that the provided 
+    VCL is not valid
+
+    More details on submitting issues can be found here: https://github.com/fastly/cli/blob/main/ISSUES.md 
+-->
+
 **Version**
 
 Please paste the output of `fastly version` here.
diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml
new file mode 100644
index 000000000..dc408c02f
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/config.yml
@@ -0,0 +1,2 @@
+# Disable blank issues for non-maintainers. 
+blank_issues_enabled: false
diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md
index e0b5dfb74..19f7565d4 100644
--- a/.github/ISSUE_TEMPLATE/feature_request.md
+++ b/.github/ISSUE_TEMPLATE/feature_request.md
@@ -7,6 +7,15 @@ assignees: ''
 
 ---
 
+<!-- Note: Queries specific to your environment or account configuration should be routed to our support
+      team @ https://support.fastly.com. 
+    
+    **Example:** When running `fastly service vcl snippet create`, an error is thrown that the provided 
+    VCL is not valid
+
+    More details on submitting issues can be found here: https://github.com/fastly/cli/blob/main/ISSUES.md 
+-->
+
 **Is your feature request related to a problem? Please describe.**
 A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
 
diff --git a/ISSUES.md b/ISSUES.md
new file mode 100644
index 000000000..8f532b801
--- /dev/null
+++ b/ISSUES.md
@@ -0,0 +1,34 @@
+<div align="center">
+  <h3 align="center">CLI Issues</h3>
+  <p align="center">Best practices for submitting an issue to the Fastly CLI repository.</p>
+</div>
+
+## Issue Type: Bug
+
+Issues related to the CLI behavior not working as intended. 
+
+- The CLI crashes or exits with an unexpected error
+- A command produces incorrect output or wrong results
+- Commands or flags don't work as documented
+
+**Example:** "When I run `fastly service list --json`, malformed JSON is produced."
+
+## Issue Type: Feature Request
+
+Issues related to suggesting improvements to the CLI:
+
+- New commands or subcommands based on existing Fastly APIs
+- Improved error messages or user experience
+- Adding support for a third party integration
+
+**Example:** "Add a `fastly service version validate` command, which already exists in the Fastly API."
+
+## Fastly Support
+
+CLI behavior specific to your environment or service / account should be routed to the Fastly support team @ support.fastly.com or support@fastly.com. 
+
+- A feature is missing from your account / service
+- Partial content is returned that you may not have access to with your current Fastly account role
+- My site is not loading after a configuration change
+
+**Example:** When running `fastly service vcl snippet create`, an error is thrown that the provided VCL is not valid
diff --git a/README.md b/README.md
index f5b215902..5c6e041d7 100644
--- a/README.md
+++ b/README.md
@@ -18,8 +18,10 @@
 - [Commands](https://www.fastly.com/documentation/reference/cli#command-groups)
 - [Development](https://github.com/fastly/cli/blob/main/DEVELOPMENT.md)
 - [Testing](https://github.com/fastly/cli/blob/main/TESTING.md)
+- [Issues](https://github.com/fastly/cli/blob/main/ISSUES.md)
 - [Documentation](https://github.com/fastly/cli/blob/main/DOCUMENTATION.md)
 
+
 ## Environment Variables
 
 | Variable | Description |