From d5d72ed706c60298e570b3727ed2053419bc82b3 Mon Sep 17 00:00:00 2001 From: Manju Karikatti Date: Tue, 17 Feb 2026 12:12:10 +0000 Subject: [PATCH 1/3] updates to troubleshooting page --- .../troubleshoot/_index.md | 21 +++++++++++++++---- 1 file changed, 17 insertions(+), 4 deletions(-) diff --git a/content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md b/content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md index 41e4cc772181..7c972cf4e7b1 100644 --- a/content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md +++ b/content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md @@ -52,10 +52,11 @@ If you are a Mac or Linux user, you also have the option to **Uninstall** Docker ### Diagnose from the app -1. From **Troubleshoot**, select **Get support**. This opens the in-app Support page and starts collecting the diagnostics. -2. When the diagnostics collection process is complete, select **Upload to get a Diagnostic ID**. -3. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID. -4. Use your diagnostics ID to get help: +1. If the Docker Desktop Dashboard is unresponsive, you may be unable to generate a diagnostic bundle from the application. In that case, please collect and upload the diagnostics using the terminal. Refer to the instructions in `Diagnose from the terminal` section below. +2. From **Troubleshoot**, select **Get support**. This opens the in-app Support page and starts collecting the diagnostics. +3. When the diagnostics collection process is complete, select **Upload to get a Diagnostic ID**. +4. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID. +5. Use your diagnostics ID to get help: - If you have a paid Docker subscription, select **Contact support**. This opens the Docker Desktop support form. Fill in the information required and add the ID you copied in step three to the **Diagnostics ID field**. Then, select **Submit ticket** to request Docker Desktop support. > [!NOTE] > @@ -80,6 +81,10 @@ Docker Desktop cannot start. {{< tabs group="os" >}} {{< tab name="Windows" >}} +#### Using docker CLI + docker desktop diagnose + +#### Using diagnose executable 1. Locate the `com.docker.diagnose` tool: @@ -97,6 +102,10 @@ After the diagnostics have finished, the terminal displays your diagnostics ID a {{< /tab >}} {{< tab name="Mac" >}} +#### Using docker CLI + docker desktop diagnose + +#### Using diagnose executable 1. Locate the `com.docker.diagnose` tool: @@ -114,6 +123,10 @@ After the diagnostics have finished, the terminal displays your diagnostics ID a {{< /tab >}} {{< tab name="Linux" >}} +#### Using docker CLI + docker desktop diagnose + +#### Using diagnose executable 1. Locate the `com.docker.diagnose` tool: From afe9f7e71aff674c27e50e37b8f441758c33e904 Mon Sep 17 00:00:00 2001 From: Manju Karikatti Date: Tue, 17 Feb 2026 12:20:21 +0000 Subject: [PATCH 2/3] update release requirement --- .../desktop/troubleshoot-and-support/troubleshoot/_index.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md b/content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md index 7c972cf4e7b1..d873f72235bc 100644 --- a/content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md +++ b/content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md @@ -81,7 +81,7 @@ Docker Desktop cannot start. {{< tabs group="os" >}} {{< tab name="Windows" >}} -#### Using docker CLI +#### Using docker CLI (Docker Desktop 4.60 and later) docker desktop diagnose #### Using diagnose executable @@ -102,7 +102,7 @@ After the diagnostics have finished, the terminal displays your diagnostics ID a {{< /tab >}} {{< tab name="Mac" >}} -#### Using docker CLI +#### Using docker CLI (Docker Desktop 4.60 and later) docker desktop diagnose #### Using diagnose executable @@ -123,7 +123,7 @@ After the diagnostics have finished, the terminal displays your diagnostics ID a {{< /tab >}} {{< tab name="Linux" >}} -#### Using docker CLI +#### Using docker CLI (Docker Desktop 4.60 and later) docker desktop diagnose #### Using diagnose executable From 081d4b1a6e13b43736042f6eb45bd126d8c90540 Mon Sep 17 00:00:00 2001 From: Manju Karikatti Date: Tue, 17 Feb 2026 12:29:26 +0000 Subject: [PATCH 3/3] review comments --- .../troubleshoot-and-support/troubleshoot/_index.md | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md b/content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md index d873f72235bc..ad7df0391f9a 100644 --- a/content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md +++ b/content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md @@ -52,7 +52,7 @@ If you are a Mac or Linux user, you also have the option to **Uninstall** Docker ### Diagnose from the app -1. If the Docker Desktop Dashboard is unresponsive, you may be unable to generate a diagnostic bundle from the application. In that case, please collect and upload the diagnostics using the terminal. Refer to the instructions in `Diagnose from the terminal` section below. +1. If the Docker Desktop Dashboard is unresponsive, you may be unable to generate a diagnostic bundle from the application. In that case, collect and upload the diagnostics using the terminal. Refer to the instructions in [Diagnose from the terminal](#diagnose-from-the-terminal) section below. 2. From **Troubleshoot**, select **Get support**. This opens the in-app Support page and starts collecting the diagnostics. 3. When the diagnostics collection process is complete, select **Upload to get a Diagnostic ID**. 4. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID. @@ -82,7 +82,7 @@ Docker Desktop cannot start. {{< tabs group="os" >}} {{< tab name="Windows" >}} #### Using docker CLI (Docker Desktop 4.60 and later) - docker desktop diagnose + $ docker desktop diagnose #### Using diagnose executable @@ -103,7 +103,7 @@ After the diagnostics have finished, the terminal displays your diagnostics ID a {{< /tab >}} {{< tab name="Mac" >}} #### Using docker CLI (Docker Desktop 4.60 and later) - docker desktop diagnose + $ docker desktop diagnose #### Using diagnose executable @@ -124,7 +124,7 @@ After the diagnostics have finished, the terminal displays your diagnostics ID a {{< /tab >}} {{< tab name="Linux" >}} #### Using docker CLI (Docker Desktop 4.60 and later) - docker desktop diagnose + $ docker desktop diagnose #### Using diagnose executable