From 0fe1ffe2bef25c351748e9dd52b5aeb357de3dfd Mon Sep 17 00:00:00 2001 From: "fern-api[bot]" <115122769+fern-api[bot]@users.noreply.github.com> Date: Fri, 16 Oct 2026 20:34:07 +0000 Subject: [PATCH 1/4] [fern-generated] Update SDK Generated by Fern CLI Version: unknown Generators: - fernapi/fern-typescript-sdk: 3.63.0 --- .fern/metadata.json | 6 +- package.json | 2 +- src/BaseClient.ts | 4 +- src/api/resources/assistants/client/Client.ts | 17 +++- .../resources/simulationRuns/client/Client.ts | 9 +- .../client/requests/CreateSimulationRunDto.ts | 2 + .../structuredOutputs/client/Client.ts | 53 +++++++---- .../requests/UpdateStructuredOutputDto.ts | 3 +- .../StructuredOutputControllerRunResponse.ts | 4 +- ...ructuredOutputControllerRunResponseOne.ts} | 2 +- .../types/UpdateStructuredOutputDtoModel.ts | 3 +- .../structuredOutputs/types/index.ts | 2 +- .../tools/types/CreateToolsRequest.ts | 10 +- .../tools/types/CreateToolsResponse.ts | 36 +++++++- .../tools/types/DeleteToolsResponse.ts | 36 +++++++- .../resources/tools/types/GetToolsResponse.ts | 36 +++++++- .../tools/types/ListToolsResponseItem.ts | 36 +++++++- .../tools/types/UpdateToolsRequestBody.ts | 10 +- .../tools/types/UpdateToolsResponse.ts | 36 +++++++- src/api/types/AnthropicBedrockModel.ts | 8 +- ...AnthropicBedrockModelFallbackModelsItem.ts | 1 + src/api/types/AnthropicBedrockModelModel.ts | 1 + .../AnthropicBedrockModelReasoningEffort.ts | 17 ++++ src/api/types/AnthropicModel.ts | 8 +- src/api/types/AnthropicModelModel.ts | 1 + .../types/AnthropicModelReasoningEffort.ts | 17 ++++ src/api/types/AnyscaleModel.ts | 2 +- src/api/types/ApiRequestTool.ts | 2 + .../AssistantManagedConflictResponseDto.ts | 11 +++ ...ssistantManagedConflictResponseDtoError.ts | 8 ++ .../types/AssistantManagedVapiAgentsDto.ts | 10 ++ .../AssistantPinnedConflictResponseDto.ts | 3 - ...AssistantPinnedConflictResponseDtoError.ts | 7 -- src/api/types/BashTool.ts | 2 + src/api/types/CartesiaVoiceLanguage.ts | 2 + src/api/types/CartesiaVoiceModel.ts | 2 + src/api/types/CerebrasModel.ts | 2 +- src/api/types/CodeTool.ts | 2 + src/api/types/ComputerTool.ts | 2 + src/api/types/CreateSimulationRunResponse.ts | 2 + src/api/types/CreateStructuredOutputDto.ts | 3 +- .../types/CreateStructuredOutputDtoModel.ts | 3 +- src/api/types/CreateTrieveCredentialDto.ts | 9 -- src/api/types/CreateTrieveKnowledgeBaseDto.ts | 3 - src/api/types/CustomLlmModel.ts | 2 +- src/api/types/DeepInfraModel.ts | 2 +- src/api/types/DeepSeekModel.ts | 2 +- src/api/types/DtmfTool.ts | 2 + src/api/types/EndCallTool.ts | 2 + src/api/types/EvalAnthropicModelModel.ts | 1 + src/api/types/EvalGoogleModelModel.ts | 1 + .../types/FallbackCartesiaVoiceLanguage.ts | 2 + src/api/types/FallbackCartesiaVoiceModel.ts | 2 + .../types/FallbackGoogleTranscriberModel.ts | 1 + src/api/types/FunctionTool.ts | 2 + src/api/types/GhlTool.ts | 4 +- src/api/types/GhlToolType.ts | 7 -- .../GoHighLevelCalendarAvailabilityTool.ts | 2 + .../GoHighLevelCalendarEventCreateTool.ts | 2 + src/api/types/GoHighLevelContactCreateTool.ts | 2 + src/api/types/GoHighLevelContactGetTool.ts | 2 + .../GoogleCalendarCheckAvailabilityTool.ts | 2 + .../types/GoogleCalendarCreateEventTool.ts | 2 + src/api/types/GoogleModel.ts | 2 +- src/api/types/GoogleModelModel.ts | 1 + src/api/types/GoogleSheetsRowAppendTool.ts | 2 + src/api/types/GoogleTranscriberModel.ts | 1 + src/api/types/GroqModel.ts | 2 +- src/api/types/HandoffTool.ts | 2 + src/api/types/InflectionAiModel.ts | 2 +- src/api/types/JsonQueryOnEventsTableOn.ts | 3 + src/api/types/KnowledgeBaseModel.ts | 1 + src/api/types/KnowledgeBaseTool.ts | 2 + src/api/types/MakeTool.ts | 2 + src/api/types/McpTool.ts | 2 + src/api/types/MinimaxLlmModel.ts | 2 +- src/api/types/ModelCost.ts | 8 ++ .../types/ModelCostServiceTierBreakdown.ts | 16 ++++ src/api/types/OpenAiModel.ts | 15 +-- src/api/types/OpenAiModelServiceTier.ts | 13 +-- src/api/types/OpenRouterModel.ts | 2 +- src/api/types/OutputTool.ts | 2 + src/api/types/PerplexityAiModel.ts | 2 +- src/api/types/QueryTool.ts | 2 + src/api/types/SipRequestTool.ts | 2 + src/api/types/SlackSendMessageTool.ts | 2 + src/api/types/SmsTool.ts | 2 + src/api/types/StructuredOutput.ts | 3 +- src/api/types/StructuredOutputModel.ts | 3 +- src/api/types/TextEditorTool.ts | 2 + src/api/types/TogetherAiModel.ts | 2 +- ...afficAllocationStaleConflictResponseDto.ts | 3 - ...AllocationStaleConflictResponseDtoError.ts | 7 -- src/api/types/TransferCallTool.ts | 2 + src/api/types/TrieveKnowledgeBase.ts | 3 - src/api/types/TrieveKnowledgeBaseImport.ts | 3 - src/api/types/UpdateCodeToolDto.ts | 2 - src/api/types/UpdateCodeToolDtoType.ts | 7 -- src/api/types/UpdateTrieveKnowledgeBaseDto.ts | 3 - src/api/types/User.ts | 14 --- src/api/types/UserWithRole.ts | 20 ++++ src/api/types/UserWithRoleRole.ts | 8 ++ src/api/types/UserWithRoleRoleZero.ts | 9 ++ src/api/types/VoicemailTool.ts | 2 + .../types/WorkflowAnthropicBedrockModel.ts | 6 +- .../WorkflowAnthropicBedrockModelModel.ts | 1 + src/api/types/WorkflowAnthropicModel.ts | 6 +- src/api/types/WorkflowAnthropicModelModel.ts | 1 + src/api/types/WorkflowCustomModel.ts | 6 +- src/api/types/WorkflowGoogleModel.ts | 6 +- src/api/types/WorkflowGoogleModelModel.ts | 1 + src/api/types/WorkflowOpenAiModel.ts | 6 +- src/api/types/XaiModel.ts | 2 +- src/api/types/index.ts | 19 ++-- src/version.ts | 2 +- tests/wire/assistants.test.ts | 34 ++++++- tests/wire/calls.test.ts | 20 +++- tests/wire/campaigns.test.ts | 32 +++++-- tests/wire/chats.test.ts | 36 ++++++++ tests/wire/sessions.test.ts | 48 ++++++++++ tests/wire/simulationPersonalities.test.ts | 8 ++ tests/wire/simulationRuns.test.ts | 37 ++++++++ tests/wire/simulationScenarios.test.ts | 8 ++ tests/wire/squads.test.ts | 8 ++ tests/wire/structuredOutputs.test.ts | 91 ++++++++++++++++--- tests/wire/tools.test.ts | 10 ++ 126 files changed, 840 insertions(+), 208 deletions(-) rename src/api/resources/structuredOutputs/types/{StructuredOutputControllerRunResponseZero.ts => StructuredOutputControllerRunResponseOne.ts} (87%) create mode 100644 src/api/types/AnthropicBedrockModelReasoningEffort.ts create mode 100644 src/api/types/AnthropicModelReasoningEffort.ts create mode 100644 src/api/types/AssistantManagedConflictResponseDto.ts create mode 100644 src/api/types/AssistantManagedConflictResponseDtoError.ts create mode 100644 src/api/types/AssistantManagedVapiAgentsDto.ts delete mode 100644 src/api/types/AssistantPinnedConflictResponseDtoError.ts delete mode 100644 src/api/types/CreateTrieveCredentialDto.ts delete mode 100644 src/api/types/CreateTrieveKnowledgeBaseDto.ts delete mode 100644 src/api/types/GhlToolType.ts create mode 100644 src/api/types/ModelCostServiceTierBreakdown.ts delete mode 100644 src/api/types/TrafficAllocationStaleConflictResponseDtoError.ts delete mode 100644 src/api/types/TrieveKnowledgeBase.ts delete mode 100644 src/api/types/TrieveKnowledgeBaseImport.ts delete mode 100644 src/api/types/UpdateCodeToolDtoType.ts delete mode 100644 src/api/types/UpdateTrieveKnowledgeBaseDto.ts delete mode 100644 src/api/types/User.ts create mode 100644 src/api/types/UserWithRole.ts create mode 100644 src/api/types/UserWithRoleRole.ts create mode 100644 src/api/types/UserWithRoleRoleZero.ts diff --git a/.fern/metadata.json b/.fern/metadata.json index cdc45a10..96e17032 100644 --- a/.fern/metadata.json +++ b/.fern/metadata.json @@ -1,5 +1,5 @@ { - "cliVersion": "5.149.0", + "cliVersion": "5.160.0", "generatorName": "fernapi/fern-typescript-sdk", "generatorVersion": "3.63.0", "generatorConfig": { @@ -11,10 +11,10 @@ "omitUndefined": true, "enableInlineTypes": false }, - "originGitCommit": "d60758e7438e5ed4f06365c77535f6aedb9f0eb6", + "originGitCommit": "9c2d4590896be80f2c5e182c1972bcad068fc381", "originGitCommitIsDirty": true, "invokedBy": "ci", "requestedVersion": "AUTO", "ciProvider": "unknown", - "sdkVersion": "3.0.0" + "sdkVersion": "0.0.0-fern-placeholder" } diff --git a/package.json b/package.json index 66484ad9..f2bdac47 100644 --- a/package.json +++ b/package.json @@ -1,6 +1,6 @@ { "name": "@vapi-ai/server-sdk", - "version": "3.0.0", + "version": "0.0.0-fern-placeholder", "private": false, "repository": { "type": "git", diff --git a/src/BaseClient.ts b/src/BaseClient.ts index c6b5e276..0cbc606c 100644 --- a/src/BaseClient.ts +++ b/src/BaseClient.ts @@ -52,8 +52,8 @@ export function normalizeClientOptions> { + const { "Idempotency-Key": idempotencyKey, ..._body } = request; const _authRequest: core.AuthRequest = await this._options.authProvider.getAuthRequest(); const _headers: core.Fetcher.Args["headers"] = mergeHeaders( _authRequest.headers, this._options?.headers, + mergeOnlyDefinedHeaders({ "Idempotency-Key": idempotencyKey }), requestOptions?.headers, ); const _response = await (this._options.fetcher ?? core.fetcher)({ @@ -165,7 +168,7 @@ export class SimulationRunsClient { contentType: "application/json", queryParameters: requestOptions?.queryParams, requestType: "json", - body: request, + body: _body, timeoutMs: (requestOptions?.timeoutInSeconds ?? this._options?.timeoutInSeconds ?? 60) * 1000, maxRetries: requestOptions?.maxRetries ?? this._options?.maxRetries, abortSignal: requestOptions?.abortSignal, @@ -183,6 +186,8 @@ export class SimulationRunsClient { _response.error.body as Vapi.SimulationRunPaymentRequiredResponse, _response.rawResponse, ); + case 409: + throw new Vapi.ConflictError(_response.error.body as unknown, _response.rawResponse); default: throw new errors.VapiError({ statusCode: _response.error.statusCode, diff --git a/src/api/resources/simulationRuns/client/requests/CreateSimulationRunDto.ts b/src/api/resources/simulationRuns/client/requests/CreateSimulationRunDto.ts index fe9fff57..e926c1df 100644 --- a/src/api/resources/simulationRuns/client/requests/CreateSimulationRunDto.ts +++ b/src/api/resources/simulationRuns/client/requests/CreateSimulationRunDto.ts @@ -14,6 +14,8 @@ import type * as Vapi from "../../../../index.js"; * } */ export interface CreateSimulationRunDto { + /** Makes the request safe to retry. A retry with the same key and the same body returns the run the first request created, with `reused: true`, instead of starting another. Reusing a key with a different body returns 409. Up to 255 printable ASCII characters, scoped to your organization; a key stays bound to its run while the run exists. */ + "Idempotency-Key"?: string; /** Array of simulations and/or suites to run */ simulations: Vapi.CreateSimulationRunDtoSimulationsItem[]; /** Target to test against */ diff --git a/src/api/resources/structuredOutputs/client/Client.ts b/src/api/resources/structuredOutputs/client/Client.ts index 4e1fb921..b1bcc5e9 100644 --- a/src/api/resources/structuredOutputs/client/Client.ts +++ b/src/api/resources/structuredOutputs/client/Client.ts @@ -7,7 +7,7 @@ import * as core from "../../../../core/index.js"; import * as environments from "../../../../environments.js"; import { handleNonStatusCodeError } from "../../../../errors/handleNonStatusCodeError.js"; import * as errors from "../../../../errors/index.js"; -import type * as Vapi from "../../../index.js"; +import * as Vapi from "../../../index.js"; export declare namespace StructuredOutputsClient { export type Options = BaseClientOptions; @@ -120,6 +120,8 @@ export class StructuredOutputsClient { * @param {Vapi.CreateStructuredOutputDto} request * @param {StructuredOutputsClient.RequestOptions} requestOptions - Request-specific configuration. * + * @throws {@link Vapi.ConflictError} + * * @example * await client.structuredOutputs.structuredOutputControllerCreate({ * name: "name", @@ -169,11 +171,16 @@ export class StructuredOutputsClient { } if (_response.error.reason === "status-code") { - throw new errors.VapiError({ - statusCode: _response.error.statusCode, - body: _response.error.body, - rawResponse: _response.rawResponse, - }); + switch (_response.error.statusCode) { + case 409: + throw new Vapi.ConflictError(_response.error.body as unknown, _response.rawResponse); + default: + throw new errors.VapiError({ + statusCode: _response.error.statusCode, + body: _response.error.body, + rawResponse: _response.rawResponse, + }); + } } return handleNonStatusCodeError(_response.error, _response.rawResponse, "POST", "/structured-output"); @@ -245,6 +252,8 @@ export class StructuredOutputsClient { * @param {Vapi.StructuredOutputControllerRemoveRequest} request * @param {StructuredOutputsClient.RequestOptions} requestOptions - Request-specific configuration. * + * @throws {@link Vapi.ConflictError} + * * @example * await client.structuredOutputs.structuredOutputControllerRemove({ * id: "id" @@ -289,11 +298,16 @@ export class StructuredOutputsClient { } if (_response.error.reason === "status-code") { - throw new errors.VapiError({ - statusCode: _response.error.statusCode, - body: _response.error.body, - rawResponse: _response.rawResponse, - }); + switch (_response.error.statusCode) { + case 409: + throw new Vapi.ConflictError(_response.error.body as unknown, _response.rawResponse); + default: + throw new errors.VapiError({ + statusCode: _response.error.statusCode, + body: _response.error.body, + rawResponse: _response.rawResponse, + }); + } } return handleNonStatusCodeError(_response.error, _response.rawResponse, "DELETE", "/structured-output/{id}"); @@ -305,6 +319,8 @@ export class StructuredOutputsClient { * @param {Vapi.UpdateStructuredOutputDto} request * @param {StructuredOutputsClient.RequestOptions} requestOptions - Request-specific configuration. * + * @throws {@link Vapi.ConflictError} + * * @example * await client.structuredOutputs.structuredOutputControllerUpdate({ * id: "id", @@ -356,11 +372,16 @@ export class StructuredOutputsClient { } if (_response.error.reason === "status-code") { - throw new errors.VapiError({ - statusCode: _response.error.statusCode, - body: _response.error.body, - rawResponse: _response.rawResponse, - }); + switch (_response.error.statusCode) { + case 409: + throw new Vapi.ConflictError(_response.error.body as unknown, _response.rawResponse); + default: + throw new errors.VapiError({ + statusCode: _response.error.statusCode, + body: _response.error.body, + rawResponse: _response.rawResponse, + }); + } } return handleNonStatusCodeError(_response.error, _response.rawResponse, "PATCH", "/structured-output/{id}"); diff --git a/src/api/resources/structuredOutputs/client/requests/UpdateStructuredOutputDto.ts b/src/api/resources/structuredOutputs/client/requests/UpdateStructuredOutputDto.ts index 464bd568..97eb2297 100644 --- a/src/api/resources/structuredOutputs/client/requests/UpdateStructuredOutputDto.ts +++ b/src/api/resources/structuredOutputs/client/requests/UpdateStructuredOutputDto.ts @@ -51,7 +51,8 @@ export interface UpdateStructuredOutputDto { * This is the model that will be used to extract the structured output. * * To provide your own custom system and user prompts for structured output extraction, populate the messages array with your system and user messages. You can specify liquid templating in your system and user messages. - * Between the system or user messages, you must reference either 'transcript' or 'messages' with the `{{}}` syntax to access the conversation history. + * For text extraction, you must reference 'transcript', 'messages', or 'messagesWithConfidence' with the `{{}}` syntax to access the conversation history. + * In structured outputs, `{{messages}}` includes conversation text and tool calls/results but omits caller transcription-confidence fields. Text extraction can use `{{messagesWithConfidence}}` when the output needs the original message history with transcription confidence. These variables also apply in structured-output schema descriptions. Audio-targeted (`messages-with-audio`) extraction ignores custom messages. Stored call artifacts and API messages retain their confidence data. * Between the system or user messages, you must reference a variation of the structured output with the `{{}}` syntax to access the structured output definition. * i.e.: * `{{structuredOutput}}` diff --git a/src/api/resources/structuredOutputs/types/StructuredOutputControllerRunResponse.ts b/src/api/resources/structuredOutputs/types/StructuredOutputControllerRunResponse.ts index 1fef9a1e..eb89c85a 100644 --- a/src/api/resources/structuredOutputs/types/StructuredOutputControllerRunResponse.ts +++ b/src/api/resources/structuredOutputs/types/StructuredOutputControllerRunResponse.ts @@ -3,5 +3,5 @@ import type * as Vapi from "../../../index.js"; export type StructuredOutputControllerRunResponse = - | Vapi.StructuredOutputControllerRunResponseZero - | Vapi.StructuredOutputRerunResponse; + | Vapi.StructuredOutputRerunResponse + | Vapi.StructuredOutputControllerRunResponseOne; diff --git a/src/api/resources/structuredOutputs/types/StructuredOutputControllerRunResponseZero.ts b/src/api/resources/structuredOutputs/types/StructuredOutputControllerRunResponseOne.ts similarity index 87% rename from src/api/resources/structuredOutputs/types/StructuredOutputControllerRunResponseZero.ts rename to src/api/resources/structuredOutputs/types/StructuredOutputControllerRunResponseOne.ts index bf4b716d..06a23a02 100644 --- a/src/api/resources/structuredOutputs/types/StructuredOutputControllerRunResponseZero.ts +++ b/src/api/resources/structuredOutputs/types/StructuredOutputControllerRunResponseOne.ts @@ -2,7 +2,7 @@ import type * as Vapi from "../../../index.js"; -export interface StructuredOutputControllerRunResponseZero { +export interface StructuredOutputControllerRunResponseOne { /** * These are the structured outputs whose conditions gated them, keyed by * structured output id. Absent when nothing was skipped. An entry here means diff --git a/src/api/resources/structuredOutputs/types/UpdateStructuredOutputDtoModel.ts b/src/api/resources/structuredOutputs/types/UpdateStructuredOutputDtoModel.ts index 8f45cd2b..46ed4082 100644 --- a/src/api/resources/structuredOutputs/types/UpdateStructuredOutputDtoModel.ts +++ b/src/api/resources/structuredOutputs/types/UpdateStructuredOutputDtoModel.ts @@ -6,7 +6,8 @@ import type * as Vapi from "../../../index.js"; * This is the model that will be used to extract the structured output. * * To provide your own custom system and user prompts for structured output extraction, populate the messages array with your system and user messages. You can specify liquid templating in your system and user messages. - * Between the system or user messages, you must reference either 'transcript' or 'messages' with the `{{}}` syntax to access the conversation history. + * For text extraction, you must reference 'transcript', 'messages', or 'messagesWithConfidence' with the `{{}}` syntax to access the conversation history. + * In structured outputs, `{{messages}}` includes conversation text and tool calls/results but omits caller transcription-confidence fields. Text extraction can use `{{messagesWithConfidence}}` when the output needs the original message history with transcription confidence. These variables also apply in structured-output schema descriptions. Audio-targeted (`messages-with-audio`) extraction ignores custom messages. Stored call artifacts and API messages retain their confidence data. * Between the system or user messages, you must reference a variation of the structured output with the `{{}}` syntax to access the structured output definition. * i.e.: * `{{structuredOutput}}` diff --git a/src/api/resources/structuredOutputs/types/index.ts b/src/api/resources/structuredOutputs/types/index.ts index 4ae8801c..c2989085 100644 --- a/src/api/resources/structuredOutputs/types/index.ts +++ b/src/api/resources/structuredOutputs/types/index.ts @@ -1,7 +1,7 @@ export * from "./StructuredOutputControllerFindAllRequestSortBy.js"; export * from "./StructuredOutputControllerFindAllRequestSortOrder.js"; export * from "./StructuredOutputControllerRunResponse.js"; -export * from "./StructuredOutputControllerRunResponseZero.js"; +export * from "./StructuredOutputControllerRunResponseOne.js"; export * from "./UpdateStructuredOutputDtoConditionsItem.js"; export * from "./UpdateStructuredOutputDtoModel.js"; export * from "./UpdateStructuredOutputDtoType.js"; diff --git a/src/api/resources/tools/types/CreateToolsRequest.ts b/src/api/resources/tools/types/CreateToolsRequest.ts index bccbe360..5e638ac9 100644 --- a/src/api/resources/tools/types/CreateToolsRequest.ts +++ b/src/api/resources/tools/types/CreateToolsRequest.ts @@ -24,7 +24,8 @@ export type CreateToolsRequest = | Vapi.CreateToolsRequest.GohighlevelContactCreate | Vapi.CreateToolsRequest.GohighlevelContactGet | Vapi.CreateToolsRequest.SipRequest - | Vapi.CreateToolsRequest.Voicemail; + | Vapi.CreateToolsRequest.Voicemail + | Vapi.CreateToolsRequest.Code; export namespace CreateToolsRequest { export interface ApiRequest extends Vapi.CreateApiRequestToolDto { @@ -115,6 +116,10 @@ export namespace CreateToolsRequest { type: "voicemail"; } + export interface Code extends Vapi.CreateCodeToolDto { + type: "code"; + } + export type Response = | Vapi.CreateToolsRequest.ApiRequest | Vapi.CreateToolsRequest.Dtmf @@ -137,5 +142,6 @@ export namespace CreateToolsRequest { | Vapi.CreateToolsRequest.GohighlevelContactCreate | Vapi.CreateToolsRequest.GohighlevelContactGet | Vapi.CreateToolsRequest.SipRequest - | Vapi.CreateToolsRequest.Voicemail; + | Vapi.CreateToolsRequest.Voicemail + | Vapi.CreateToolsRequest.Code; } diff --git a/src/api/resources/tools/types/CreateToolsResponse.ts b/src/api/resources/tools/types/CreateToolsResponse.ts index fa91f326..637d4d7a 100644 --- a/src/api/resources/tools/types/CreateToolsResponse.ts +++ b/src/api/resources/tools/types/CreateToolsResponse.ts @@ -26,7 +26,8 @@ export type CreateToolsResponse = | Vapi.CreateToolsResponse.GohighlevelContactCreate | Vapi.CreateToolsResponse.GohighlevelContactGet | Vapi.CreateToolsResponse.SipRequest - | Vapi.CreateToolsResponse.Voicemail; + | Vapi.CreateToolsResponse.Voicemail + | Vapi.CreateToolsResponse.Ghl; export namespace CreateToolsResponse { export interface ApiRequest extends Vapi.ApiRequestTool { @@ -125,6 +126,36 @@ export namespace CreateToolsResponse { type: "voicemail"; } + export interface Ghl extends Vapi.GhlTool { + type: "ghl"; + } + + export type Request = + | Vapi.CreateToolsResponse.ApiRequest + | Vapi.CreateToolsResponse.Code + | Vapi.CreateToolsResponse.Dtmf + | Vapi.CreateToolsResponse.EndCall + | Vapi.CreateToolsResponse.Function + | Vapi.CreateToolsResponse.KnowledgeBase + | Vapi.CreateToolsResponse.TransferCall + | Vapi.CreateToolsResponse.Handoff + | Vapi.CreateToolsResponse.Bash + | Vapi.CreateToolsResponse.Computer + | Vapi.CreateToolsResponse.TextEditor + | Vapi.CreateToolsResponse.Query + | Vapi.CreateToolsResponse.GoogleCalendarEventCreate + | Vapi.CreateToolsResponse.GoogleSheetsRowAppend + | Vapi.CreateToolsResponse.GoogleCalendarAvailabilityCheck + | Vapi.CreateToolsResponse.SlackMessageSend + | Vapi.CreateToolsResponse.Sms + | Vapi.CreateToolsResponse.Mcp + | Vapi.CreateToolsResponse.GohighlevelCalendarAvailabilityCheck + | Vapi.CreateToolsResponse.GohighlevelCalendarEventCreate + | Vapi.CreateToolsResponse.GohighlevelContactCreate + | Vapi.CreateToolsResponse.GohighlevelContactGet + | Vapi.CreateToolsResponse.SipRequest + | Vapi.CreateToolsResponse.Voicemail + | Vapi.CreateToolsResponse.Ghl; export type Response = | Vapi.CreateToolsResponse.ApiRequest | Vapi.CreateToolsResponse.Code @@ -149,5 +180,6 @@ export namespace CreateToolsResponse { | Vapi.CreateToolsResponse.GohighlevelContactCreate | Vapi.CreateToolsResponse.GohighlevelContactGet | Vapi.CreateToolsResponse.SipRequest - | Vapi.CreateToolsResponse.Voicemail; + | Vapi.CreateToolsResponse.Voicemail + | Vapi.CreateToolsResponse.Ghl; } diff --git a/src/api/resources/tools/types/DeleteToolsResponse.ts b/src/api/resources/tools/types/DeleteToolsResponse.ts index 76c4db0a..cc3d04ae 100644 --- a/src/api/resources/tools/types/DeleteToolsResponse.ts +++ b/src/api/resources/tools/types/DeleteToolsResponse.ts @@ -26,7 +26,8 @@ export type DeleteToolsResponse = | Vapi.DeleteToolsResponse.GohighlevelContactCreate | Vapi.DeleteToolsResponse.GohighlevelContactGet | Vapi.DeleteToolsResponse.SipRequest - | Vapi.DeleteToolsResponse.Voicemail; + | Vapi.DeleteToolsResponse.Voicemail + | Vapi.DeleteToolsResponse.Ghl; export namespace DeleteToolsResponse { export interface ApiRequest extends Vapi.ApiRequestTool { @@ -125,6 +126,36 @@ export namespace DeleteToolsResponse { type: "voicemail"; } + export interface Ghl extends Vapi.GhlTool { + type: "ghl"; + } + + export type Request = + | Vapi.DeleteToolsResponse.ApiRequest + | Vapi.DeleteToolsResponse.Code + | Vapi.DeleteToolsResponse.Dtmf + | Vapi.DeleteToolsResponse.EndCall + | Vapi.DeleteToolsResponse.Function + | Vapi.DeleteToolsResponse.KnowledgeBase + | Vapi.DeleteToolsResponse.TransferCall + | Vapi.DeleteToolsResponse.Handoff + | Vapi.DeleteToolsResponse.Bash + | Vapi.DeleteToolsResponse.Computer + | Vapi.DeleteToolsResponse.TextEditor + | Vapi.DeleteToolsResponse.Query + | Vapi.DeleteToolsResponse.GoogleCalendarEventCreate + | Vapi.DeleteToolsResponse.GoogleSheetsRowAppend + | Vapi.DeleteToolsResponse.GoogleCalendarAvailabilityCheck + | Vapi.DeleteToolsResponse.SlackMessageSend + | Vapi.DeleteToolsResponse.Sms + | Vapi.DeleteToolsResponse.Mcp + | Vapi.DeleteToolsResponse.GohighlevelCalendarAvailabilityCheck + | Vapi.DeleteToolsResponse.GohighlevelCalendarEventCreate + | Vapi.DeleteToolsResponse.GohighlevelContactCreate + | Vapi.DeleteToolsResponse.GohighlevelContactGet + | Vapi.DeleteToolsResponse.SipRequest + | Vapi.DeleteToolsResponse.Voicemail + | Vapi.DeleteToolsResponse.Ghl; export type Response = | Vapi.DeleteToolsResponse.ApiRequest | Vapi.DeleteToolsResponse.Code @@ -149,5 +180,6 @@ export namespace DeleteToolsResponse { | Vapi.DeleteToolsResponse.GohighlevelContactCreate | Vapi.DeleteToolsResponse.GohighlevelContactGet | Vapi.DeleteToolsResponse.SipRequest - | Vapi.DeleteToolsResponse.Voicemail; + | Vapi.DeleteToolsResponse.Voicemail + | Vapi.DeleteToolsResponse.Ghl; } diff --git a/src/api/resources/tools/types/GetToolsResponse.ts b/src/api/resources/tools/types/GetToolsResponse.ts index 2520e6cf..263aa854 100644 --- a/src/api/resources/tools/types/GetToolsResponse.ts +++ b/src/api/resources/tools/types/GetToolsResponse.ts @@ -26,7 +26,8 @@ export type GetToolsResponse = | Vapi.GetToolsResponse.GohighlevelContactCreate | Vapi.GetToolsResponse.GohighlevelContactGet | Vapi.GetToolsResponse.SipRequest - | Vapi.GetToolsResponse.Voicemail; + | Vapi.GetToolsResponse.Voicemail + | Vapi.GetToolsResponse.Ghl; export namespace GetToolsResponse { export interface ApiRequest extends Vapi.ApiRequestTool { @@ -125,6 +126,36 @@ export namespace GetToolsResponse { type: "voicemail"; } + export interface Ghl extends Vapi.GhlTool { + type: "ghl"; + } + + export type Request = + | Vapi.GetToolsResponse.ApiRequest + | Vapi.GetToolsResponse.Code + | Vapi.GetToolsResponse.Dtmf + | Vapi.GetToolsResponse.EndCall + | Vapi.GetToolsResponse.Function + | Vapi.GetToolsResponse.KnowledgeBase + | Vapi.GetToolsResponse.TransferCall + | Vapi.GetToolsResponse.Handoff + | Vapi.GetToolsResponse.Bash + | Vapi.GetToolsResponse.Computer + | Vapi.GetToolsResponse.TextEditor + | Vapi.GetToolsResponse.Query + | Vapi.GetToolsResponse.GoogleCalendarEventCreate + | Vapi.GetToolsResponse.GoogleSheetsRowAppend + | Vapi.GetToolsResponse.GoogleCalendarAvailabilityCheck + | Vapi.GetToolsResponse.SlackMessageSend + | Vapi.GetToolsResponse.Sms + | Vapi.GetToolsResponse.Mcp + | Vapi.GetToolsResponse.GohighlevelCalendarAvailabilityCheck + | Vapi.GetToolsResponse.GohighlevelCalendarEventCreate + | Vapi.GetToolsResponse.GohighlevelContactCreate + | Vapi.GetToolsResponse.GohighlevelContactGet + | Vapi.GetToolsResponse.SipRequest + | Vapi.GetToolsResponse.Voicemail + | Vapi.GetToolsResponse.Ghl; export type Response = | Vapi.GetToolsResponse.ApiRequest | Vapi.GetToolsResponse.Code @@ -149,5 +180,6 @@ export namespace GetToolsResponse { | Vapi.GetToolsResponse.GohighlevelContactCreate | Vapi.GetToolsResponse.GohighlevelContactGet | Vapi.GetToolsResponse.SipRequest - | Vapi.GetToolsResponse.Voicemail; + | Vapi.GetToolsResponse.Voicemail + | Vapi.GetToolsResponse.Ghl; } diff --git a/src/api/resources/tools/types/ListToolsResponseItem.ts b/src/api/resources/tools/types/ListToolsResponseItem.ts index 2278cb28..e9a0c55d 100644 --- a/src/api/resources/tools/types/ListToolsResponseItem.ts +++ b/src/api/resources/tools/types/ListToolsResponseItem.ts @@ -26,7 +26,8 @@ export type ListToolsResponseItem = | Vapi.ListToolsResponseItem.GohighlevelContactCreate | Vapi.ListToolsResponseItem.GohighlevelContactGet | Vapi.ListToolsResponseItem.SipRequest - | Vapi.ListToolsResponseItem.Voicemail; + | Vapi.ListToolsResponseItem.Voicemail + | Vapi.ListToolsResponseItem.Ghl; export namespace ListToolsResponseItem { export interface ApiRequest extends Vapi.ApiRequestTool { @@ -125,6 +126,36 @@ export namespace ListToolsResponseItem { type: "voicemail"; } + export interface Ghl extends Vapi.GhlTool { + type: "ghl"; + } + + export type Request = + | Vapi.ListToolsResponseItem.ApiRequest + | Vapi.ListToolsResponseItem.Code + | Vapi.ListToolsResponseItem.Dtmf + | Vapi.ListToolsResponseItem.EndCall + | Vapi.ListToolsResponseItem.Function + | Vapi.ListToolsResponseItem.KnowledgeBase + | Vapi.ListToolsResponseItem.TransferCall + | Vapi.ListToolsResponseItem.Handoff + | Vapi.ListToolsResponseItem.Bash + | Vapi.ListToolsResponseItem.Computer + | Vapi.ListToolsResponseItem.TextEditor + | Vapi.ListToolsResponseItem.Query + | Vapi.ListToolsResponseItem.GoogleCalendarEventCreate + | Vapi.ListToolsResponseItem.GoogleSheetsRowAppend + | Vapi.ListToolsResponseItem.GoogleCalendarAvailabilityCheck + | Vapi.ListToolsResponseItem.SlackMessageSend + | Vapi.ListToolsResponseItem.Sms + | Vapi.ListToolsResponseItem.Mcp + | Vapi.ListToolsResponseItem.GohighlevelCalendarAvailabilityCheck + | Vapi.ListToolsResponseItem.GohighlevelCalendarEventCreate + | Vapi.ListToolsResponseItem.GohighlevelContactCreate + | Vapi.ListToolsResponseItem.GohighlevelContactGet + | Vapi.ListToolsResponseItem.SipRequest + | Vapi.ListToolsResponseItem.Voicemail + | Vapi.ListToolsResponseItem.Ghl; export type Response = | Vapi.ListToolsResponseItem.ApiRequest | Vapi.ListToolsResponseItem.Code @@ -149,5 +180,6 @@ export namespace ListToolsResponseItem { | Vapi.ListToolsResponseItem.GohighlevelContactCreate | Vapi.ListToolsResponseItem.GohighlevelContactGet | Vapi.ListToolsResponseItem.SipRequest - | Vapi.ListToolsResponseItem.Voicemail; + | Vapi.ListToolsResponseItem.Voicemail + | Vapi.ListToolsResponseItem.Ghl; } diff --git a/src/api/resources/tools/types/UpdateToolsRequestBody.ts b/src/api/resources/tools/types/UpdateToolsRequestBody.ts index facf7f26..40a9c8ee 100644 --- a/src/api/resources/tools/types/UpdateToolsRequestBody.ts +++ b/src/api/resources/tools/types/UpdateToolsRequestBody.ts @@ -25,7 +25,8 @@ export type UpdateToolsRequestBody = | Vapi.UpdateToolsRequestBody.GohighlevelContactCreate | Vapi.UpdateToolsRequestBody.GohighlevelContactGet | Vapi.UpdateToolsRequestBody.SipRequest - | Vapi.UpdateToolsRequestBody.Voicemail; + | Vapi.UpdateToolsRequestBody.Voicemail + | Vapi.UpdateToolsRequestBody.Code; export namespace UpdateToolsRequestBody { export interface ApiRequest extends Vapi.UpdateApiRequestToolDto { @@ -120,6 +121,10 @@ export namespace UpdateToolsRequestBody { type: "voicemail"; } + export interface Code extends Vapi.UpdateCodeToolDto { + type: "code"; + } + export type Response = | Vapi.UpdateToolsRequestBody.ApiRequest | Vapi.UpdateToolsRequestBody.Dtmf @@ -143,5 +148,6 @@ export namespace UpdateToolsRequestBody { | Vapi.UpdateToolsRequestBody.GohighlevelContactCreate | Vapi.UpdateToolsRequestBody.GohighlevelContactGet | Vapi.UpdateToolsRequestBody.SipRequest - | Vapi.UpdateToolsRequestBody.Voicemail; + | Vapi.UpdateToolsRequestBody.Voicemail + | Vapi.UpdateToolsRequestBody.Code; } diff --git a/src/api/resources/tools/types/UpdateToolsResponse.ts b/src/api/resources/tools/types/UpdateToolsResponse.ts index 7f94a98b..e7daaf04 100644 --- a/src/api/resources/tools/types/UpdateToolsResponse.ts +++ b/src/api/resources/tools/types/UpdateToolsResponse.ts @@ -26,7 +26,8 @@ export type UpdateToolsResponse = | Vapi.UpdateToolsResponse.GohighlevelContactCreate | Vapi.UpdateToolsResponse.GohighlevelContactGet | Vapi.UpdateToolsResponse.SipRequest - | Vapi.UpdateToolsResponse.Voicemail; + | Vapi.UpdateToolsResponse.Voicemail + | Vapi.UpdateToolsResponse.Ghl; export namespace UpdateToolsResponse { export interface ApiRequest extends Vapi.ApiRequestTool { @@ -125,6 +126,36 @@ export namespace UpdateToolsResponse { type: "voicemail"; } + export interface Ghl extends Vapi.GhlTool { + type: "ghl"; + } + + export type Request = + | Vapi.UpdateToolsResponse.ApiRequest + | Vapi.UpdateToolsResponse.Code + | Vapi.UpdateToolsResponse.Dtmf + | Vapi.UpdateToolsResponse.EndCall + | Vapi.UpdateToolsResponse.Function + | Vapi.UpdateToolsResponse.KnowledgeBase + | Vapi.UpdateToolsResponse.TransferCall + | Vapi.UpdateToolsResponse.Handoff + | Vapi.UpdateToolsResponse.Bash + | Vapi.UpdateToolsResponse.Computer + | Vapi.UpdateToolsResponse.TextEditor + | Vapi.UpdateToolsResponse.Query + | Vapi.UpdateToolsResponse.GoogleCalendarEventCreate + | Vapi.UpdateToolsResponse.GoogleSheetsRowAppend + | Vapi.UpdateToolsResponse.GoogleCalendarAvailabilityCheck + | Vapi.UpdateToolsResponse.SlackMessageSend + | Vapi.UpdateToolsResponse.Sms + | Vapi.UpdateToolsResponse.Mcp + | Vapi.UpdateToolsResponse.GohighlevelCalendarAvailabilityCheck + | Vapi.UpdateToolsResponse.GohighlevelCalendarEventCreate + | Vapi.UpdateToolsResponse.GohighlevelContactCreate + | Vapi.UpdateToolsResponse.GohighlevelContactGet + | Vapi.UpdateToolsResponse.SipRequest + | Vapi.UpdateToolsResponse.Voicemail + | Vapi.UpdateToolsResponse.Ghl; export type Response = | Vapi.UpdateToolsResponse.ApiRequest | Vapi.UpdateToolsResponse.Code @@ -149,5 +180,6 @@ export namespace UpdateToolsResponse { | Vapi.UpdateToolsResponse.GohighlevelContactCreate | Vapi.UpdateToolsResponse.GohighlevelContactGet | Vapi.UpdateToolsResponse.SipRequest - | Vapi.UpdateToolsResponse.Voicemail; + | Vapi.UpdateToolsResponse.Voicemail + | Vapi.UpdateToolsResponse.Ghl; } diff --git a/src/api/types/AnthropicBedrockModel.ts b/src/api/types/AnthropicBedrockModel.ts index 9f81fac8..9e97a753 100644 --- a/src/api/types/AnthropicBedrockModel.ts +++ b/src/api/types/AnthropicBedrockModel.ts @@ -33,6 +33,12 @@ export interface AnthropicBedrockModel { model: Vapi.AnthropicBedrockModelModel; /** At most one same-provider Bedrock fallback model, tried if the primary fails. Cannot be combined with thinking in this release. Resolution uses the call's Bedrock credential region (or ANTHROPIC_BEDROCK_AWS_REGION). Names with no inference profile in that region are skipped and warned, never remapped to US or global. On Vapi EU, fallback names without an EU inference profile are rejected at write time. */ fallbackModels?: Vapi.AnthropicBedrockModelFallbackModelsItem[] | undefined; + /** + * Reasoning effort for claude-haiku-5-5. `none` turns thinking off. `low` to `max` + * use adaptive thinking at that effort; higher effort can add latency before the + * model speaks. Unset means `none`. Rejected for every other model. + */ + reasoningEffort?: Vapi.AnthropicBedrockModelReasoningEffort | undefined; /** * Optional configuration for Anthropic's thinking feature. * Only applicable for claude-3-7-sonnet-20250219 model. @@ -41,7 +47,7 @@ export interface AnthropicBedrockModel { thinking?: Vapi.AnthropicThinkingConfig | undefined; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/AnthropicBedrockModelFallbackModelsItem.ts b/src/api/types/AnthropicBedrockModelFallbackModelsItem.ts index 80301423..24f0e6ac 100644 --- a/src/api/types/AnthropicBedrockModelFallbackModelsItem.ts +++ b/src/api/types/AnthropicBedrockModelFallbackModelsItem.ts @@ -15,6 +15,7 @@ export const AnthropicBedrockModelFallbackModelsItem = { ClaudeSonnet4520250929: "claude-sonnet-4-5-20250929", ClaudeSonnet46: "claude-sonnet-4-6", ClaudeHaiku4520251001: "claude-haiku-4-5-20251001", + ClaudeHaiku55: "claude-haiku-5-5", GlobalAnthropicClaudeHaiku4520251001V10: "global.anthropic.claude-haiku-4-5-20251001-v1:0", } as const; export type AnthropicBedrockModelFallbackModelsItem = diff --git a/src/api/types/AnthropicBedrockModelModel.ts b/src/api/types/AnthropicBedrockModelModel.ts index c3eaef66..08b75501 100644 --- a/src/api/types/AnthropicBedrockModelModel.ts +++ b/src/api/types/AnthropicBedrockModelModel.ts @@ -16,6 +16,7 @@ export const AnthropicBedrockModelModel = { ClaudeSonnet4520250929: "claude-sonnet-4-5-20250929", ClaudeSonnet46: "claude-sonnet-4-6", ClaudeHaiku4520251001: "claude-haiku-4-5-20251001", + ClaudeHaiku55: "claude-haiku-5-5", GlobalAnthropicClaudeHaiku4520251001V10: "global.anthropic.claude-haiku-4-5-20251001-v1:0", } as const; export type AnthropicBedrockModelModel = (typeof AnthropicBedrockModelModel)[keyof typeof AnthropicBedrockModelModel]; diff --git a/src/api/types/AnthropicBedrockModelReasoningEffort.ts b/src/api/types/AnthropicBedrockModelReasoningEffort.ts new file mode 100644 index 00000000..2d95f1ac --- /dev/null +++ b/src/api/types/AnthropicBedrockModelReasoningEffort.ts @@ -0,0 +1,17 @@ +// This file was auto-generated by Fern from our API Definition. + +/** + * Reasoning effort for claude-haiku-5-5. `none` turns thinking off. `low` to `max` + * use adaptive thinking at that effort; higher effort can add latency before the + * model speaks. Unset means `none`. Rejected for every other model. + */ +export const AnthropicBedrockModelReasoningEffort = { + None: "none", + Low: "low", + Medium: "medium", + High: "high", + Xhigh: "xhigh", + Max: "max", +} as const; +export type AnthropicBedrockModelReasoningEffort = + (typeof AnthropicBedrockModelReasoningEffort)[keyof typeof AnthropicBedrockModelReasoningEffort]; diff --git a/src/api/types/AnthropicModel.ts b/src/api/types/AnthropicModel.ts index 5c98b48f..533f8418 100644 --- a/src/api/types/AnthropicModel.ts +++ b/src/api/types/AnthropicModel.ts @@ -31,6 +31,12 @@ export interface AnthropicModel { knowledgeBase?: Vapi.CreateCustomKnowledgeBaseDto | undefined; /** The specific Anthropic/Claude model that will be used. */ model: Vapi.AnthropicModelModel; + /** + * Reasoning effort for claude-haiku-5-5. `none` turns thinking off. `low` to `max` + * use adaptive thinking at that effort; higher effort can add latency before the + * model speaks. Unset means `none`. Rejected for every other model. + */ + reasoningEffort?: Vapi.AnthropicModelReasoningEffort | undefined; /** * Optional configuration for Anthropic's thinking feature. * Only applicable for claude-3-7-sonnet-20250219 model. @@ -39,7 +45,7 @@ export interface AnthropicModel { thinking?: Vapi.AnthropicThinkingConfig | undefined; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/AnthropicModelModel.ts b/src/api/types/AnthropicModelModel.ts index 2830cba8..b046360d 100644 --- a/src/api/types/AnthropicModelModel.ts +++ b/src/api/types/AnthropicModelModel.ts @@ -17,5 +17,6 @@ export const AnthropicModelModel = { ClaudeSonnet46: "claude-sonnet-4-6", ClaudeSonnet5: "claude-sonnet-5", ClaudeHaiku4520251001: "claude-haiku-4-5-20251001", + ClaudeHaiku55: "claude-haiku-5-5", } as const; export type AnthropicModelModel = (typeof AnthropicModelModel)[keyof typeof AnthropicModelModel]; diff --git a/src/api/types/AnthropicModelReasoningEffort.ts b/src/api/types/AnthropicModelReasoningEffort.ts new file mode 100644 index 00000000..2ab23745 --- /dev/null +++ b/src/api/types/AnthropicModelReasoningEffort.ts @@ -0,0 +1,17 @@ +// This file was auto-generated by Fern from our API Definition. + +/** + * Reasoning effort for claude-haiku-5-5. `none` turns thinking off. `low` to `max` + * use adaptive thinking at that effort; higher effort can add latency before the + * model speaks. Unset means `none`. Rejected for every other model. + */ +export const AnthropicModelReasoningEffort = { + None: "none", + Low: "low", + Medium: "medium", + High: "high", + Xhigh: "xhigh", + Max: "max", +} as const; +export type AnthropicModelReasoningEffort = + (typeof AnthropicModelReasoningEffort)[keyof typeof AnthropicModelReasoningEffort]; diff --git a/src/api/types/AnyscaleModel.ts b/src/api/types/AnyscaleModel.ts index c91d3f2d..2f2e2ba6 100644 --- a/src/api/types/AnyscaleModel.ts +++ b/src/api/types/AnyscaleModel.ts @@ -33,7 +33,7 @@ export interface AnyscaleModel { model: string; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/ApiRequestTool.ts b/src/api/types/ApiRequestTool.ts index 5138ae83..fa58b56c 100644 --- a/src/api/types/ApiRequestTool.ts +++ b/src/api/types/ApiRequestTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface ApiRequestTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.ApiRequestToolMessagesItem[] | undefined; /** diff --git a/src/api/types/AssistantManagedConflictResponseDto.ts b/src/api/types/AssistantManagedConflictResponseDto.ts new file mode 100644 index 00000000..b0edccad --- /dev/null +++ b/src/api/types/AssistantManagedConflictResponseDto.ts @@ -0,0 +1,11 @@ +// This file was auto-generated by Fern from our API Definition. + +import type * as Vapi from "../index.js"; + +export interface AssistantManagedConflictResponseDto { + /** Vapi Agents manages the assistant. The lock refuses writes to the assistant itself (update, replace, delete, restore, version delete, traffic splits) and to outcomes, monitors and structured outputs that link or unlink it. It doesn't cover what changes a call without writing the assistant: call-level assistantOverrides or assistantVersion, squad member pins and overrides, which phone number points at it, edits to the tools or knowledge bases it references, or Vapi's own model-retirement sweep. */ + error: Vapi.AssistantManagedConflictResponseDtoError; + /** Why the write was rejected and how to make the change in Vapi Agents instead: the agent link, the Vapi Agents MCP URL with the steps to connect it, and which of its tools to call. */ + message: string; + vapiAgents: Vapi.AssistantManagedVapiAgentsDto; +} diff --git a/src/api/types/AssistantManagedConflictResponseDtoError.ts b/src/api/types/AssistantManagedConflictResponseDtoError.ts new file mode 100644 index 00000000..7fb7b65f --- /dev/null +++ b/src/api/types/AssistantManagedConflictResponseDtoError.ts @@ -0,0 +1,8 @@ +// This file was auto-generated by Fern from our API Definition. + +/** Vapi Agents manages the assistant. The lock refuses writes to the assistant itself (update, replace, delete, restore, version delete, traffic splits) and to outcomes, monitors and structured outputs that link or unlink it. It doesn't cover what changes a call without writing the assistant: call-level assistantOverrides or assistantVersion, squad member pins and overrides, which phone number points at it, edits to the tools or knowledge bases it references, or Vapi's own model-retirement sweep. */ +export const AssistantManagedConflictResponseDtoError = { + AssistantManagedByVapiAgents: "assistant_managed_by_vapi_agents", +} as const; +export type AssistantManagedConflictResponseDtoError = + (typeof AssistantManagedConflictResponseDtoError)[keyof typeof AssistantManagedConflictResponseDtoError]; diff --git a/src/api/types/AssistantManagedVapiAgentsDto.ts b/src/api/types/AssistantManagedVapiAgentsDto.ts new file mode 100644 index 00000000..5bf280b5 --- /dev/null +++ b/src/api/types/AssistantManagedVapiAgentsDto.ts @@ -0,0 +1,10 @@ +// This file was auto-generated by Fern from our API Definition. + +export interface AssistantManagedVapiAgentsDto { + /** The Vapi Agents agent that manages the assistant. */ + agentId: string; + /** The agent's page in Vapi Agents. */ + agentUrl: string; + /** The Vapi Agents MCP server, where an AI client makes the change instead. */ + mcpUrl: string; +} diff --git a/src/api/types/AssistantPinnedConflictResponseDto.ts b/src/api/types/AssistantPinnedConflictResponseDto.ts index adfbe6e7..53ff78f4 100644 --- a/src/api/types/AssistantPinnedConflictResponseDto.ts +++ b/src/api/types/AssistantPinnedConflictResponseDto.ts @@ -1,9 +1,6 @@ // This file was auto-generated by Fern from our API Definition. -import type * as Vapi from "../index.js"; - export interface AssistantPinnedConflictResponseDto { - error: Vapi.AssistantPinnedConflictResponseDtoError; /** Human-readable reason the parent-assistant delete was rejected. */ message: string; } diff --git a/src/api/types/AssistantPinnedConflictResponseDtoError.ts b/src/api/types/AssistantPinnedConflictResponseDtoError.ts deleted file mode 100644 index a5a93deb..00000000 --- a/src/api/types/AssistantPinnedConflictResponseDtoError.ts +++ /dev/null @@ -1,7 +0,0 @@ -// This file was auto-generated by Fern from our API Definition. - -export const AssistantPinnedConflictResponseDtoError = { - AssistantPinned: "assistant_pinned", -} as const; -export type AssistantPinnedConflictResponseDtoError = - (typeof AssistantPinnedConflictResponseDtoError)[keyof typeof AssistantPinnedConflictResponseDtoError]; diff --git a/src/api/types/BashTool.ts b/src/api/types/BashTool.ts index ff9b8a4c..897699ed 100644 --- a/src/api/types/BashTool.ts +++ b/src/api/types/BashTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface BashTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.BashToolMessagesItem[] | undefined; /** The sub type of tool. */ diff --git a/src/api/types/CartesiaVoiceLanguage.ts b/src/api/types/CartesiaVoiceLanguage.ts index a4c9e17e..3576d78e 100644 --- a/src/api/types/CartesiaVoiceLanguage.ts +++ b/src/api/types/CartesiaVoiceLanguage.ts @@ -29,6 +29,7 @@ export const CartesiaVoiceLanguage = { Ms: "ms", Nl: "nl", No: "no", + Or: "or", Pa: "pa", Pl: "pl", Pt: "pt", @@ -42,6 +43,7 @@ export const CartesiaVoiceLanguage = { Tl: "tl", Tr: "tr", Uk: "uk", + Ur: "ur", Vi: "vi", Zh: "zh", } as const; diff --git a/src/api/types/CartesiaVoiceModel.ts b/src/api/types/CartesiaVoiceModel.ts index 94b8dc3d..3bde0acb 100644 --- a/src/api/types/CartesiaVoiceModel.ts +++ b/src/api/types/CartesiaVoiceModel.ts @@ -4,6 +4,8 @@ export const CartesiaVoiceModel = { Sonic35: "sonic-3.5", Sonic3520260504: "sonic-3.5-2026-05-04", + Sonic36: "sonic-3.6", + Sonic3620260827: "sonic-3.6-2026-08-27", Sonic3: "sonic-3", Sonic320260112: "sonic-3-2026-01-12", Sonic320251027: "sonic-3-2025-10-27", diff --git a/src/api/types/CerebrasModel.ts b/src/api/types/CerebrasModel.ts index b69ebcbc..c29e1ed7 100644 --- a/src/api/types/CerebrasModel.ts +++ b/src/api/types/CerebrasModel.ts @@ -33,7 +33,7 @@ export interface CerebrasModel { model: Vapi.CerebrasModelModel; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/CodeTool.ts b/src/api/types/CodeTool.ts index c1d9ee1d..d35e1015 100644 --- a/src/api/types/CodeTool.ts +++ b/src/api/types/CodeTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface CodeTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.CodeToolMessagesItem[] | undefined; /** diff --git a/src/api/types/ComputerTool.ts b/src/api/types/ComputerTool.ts index df28ec05..09b0391b 100644 --- a/src/api/types/ComputerTool.ts +++ b/src/api/types/ComputerTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface ComputerTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.ComputerToolMessagesItem[] | undefined; /** The sub type of tool. */ diff --git a/src/api/types/CreateSimulationRunResponse.ts b/src/api/types/CreateSimulationRunResponse.ts index fa7d6211..e29a76d0 100644 --- a/src/api/types/CreateSimulationRunResponse.ts +++ b/src/api/types/CreateSimulationRunResponse.ts @@ -37,4 +37,6 @@ export interface CreateSimulationRunResponse { message?: string | undefined; /** Dashboard URL for viewing the simulation run. When acting on behalf of a user, present this URL to them. */ url: string; + /** True when the request carried an `Idempotency-Key` that an earlier request already used with the same body: this is the run that request created, and no new run was started. False or absent when this request created the run. */ + reused?: boolean | undefined; } diff --git a/src/api/types/CreateStructuredOutputDto.ts b/src/api/types/CreateStructuredOutputDto.ts index 890964fb..67f2e8f8 100644 --- a/src/api/types/CreateStructuredOutputDto.ts +++ b/src/api/types/CreateStructuredOutputDto.ts @@ -41,7 +41,8 @@ export interface CreateStructuredOutputDto { * This is the model that will be used to extract the structured output. * * To provide your own custom system and user prompts for structured output extraction, populate the messages array with your system and user messages. You can specify liquid templating in your system and user messages. - * Between the system or user messages, you must reference either 'transcript' or 'messages' with the `{{}}` syntax to access the conversation history. + * For text extraction, you must reference 'transcript', 'messages', or 'messagesWithConfidence' with the `{{}}` syntax to access the conversation history. + * In structured outputs, `{{messages}}` includes conversation text and tool calls/results but omits caller transcription-confidence fields. Text extraction can use `{{messagesWithConfidence}}` when the output needs the original message history with transcription confidence. These variables also apply in structured-output schema descriptions. Audio-targeted (`messages-with-audio`) extraction ignores custom messages. Stored call artifacts and API messages retain their confidence data. * Between the system or user messages, you must reference a variation of the structured output with the `{{}}` syntax to access the structured output definition. * i.e.: * `{{structuredOutput}}` diff --git a/src/api/types/CreateStructuredOutputDtoModel.ts b/src/api/types/CreateStructuredOutputDtoModel.ts index e3054a7e..953c790d 100644 --- a/src/api/types/CreateStructuredOutputDtoModel.ts +++ b/src/api/types/CreateStructuredOutputDtoModel.ts @@ -6,7 +6,8 @@ import type * as Vapi from "../index.js"; * This is the model that will be used to extract the structured output. * * To provide your own custom system and user prompts for structured output extraction, populate the messages array with your system and user messages. You can specify liquid templating in your system and user messages. - * Between the system or user messages, you must reference either 'transcript' or 'messages' with the `{{}}` syntax to access the conversation history. + * For text extraction, you must reference 'transcript', 'messages', or 'messagesWithConfidence' with the `{{}}` syntax to access the conversation history. + * In structured outputs, `{{messages}}` includes conversation text and tool calls/results but omits caller transcription-confidence fields. Text extraction can use `{{messagesWithConfidence}}` when the output needs the original message history with transcription confidence. These variables also apply in structured-output schema descriptions. Audio-targeted (`messages-with-audio`) extraction ignores custom messages. Stored call artifacts and API messages retain their confidence data. * Between the system or user messages, you must reference a variation of the structured output with the `{{}}` syntax to access the structured output definition. * i.e.: * `{{structuredOutput}}` diff --git a/src/api/types/CreateTrieveCredentialDto.ts b/src/api/types/CreateTrieveCredentialDto.ts deleted file mode 100644 index 806df9d8..00000000 --- a/src/api/types/CreateTrieveCredentialDto.ts +++ /dev/null @@ -1,9 +0,0 @@ -// This file was auto-generated by Fern from our API Definition. - -/** - * Credentials for authenticating knowledge-base requests with Trieve. - */ -export interface CreateTrieveCredentialDto { - /** Selects Trieve as the credential provider. */ - provider?: unknown | undefined; -} diff --git a/src/api/types/CreateTrieveKnowledgeBaseDto.ts b/src/api/types/CreateTrieveKnowledgeBaseDto.ts deleted file mode 100644 index 8e7d365c..00000000 --- a/src/api/types/CreateTrieveKnowledgeBaseDto.ts +++ /dev/null @@ -1,3 +0,0 @@ -// This file was auto-generated by Fern from our API Definition. - -export type CreateTrieveKnowledgeBaseDto = unknown; diff --git a/src/api/types/CustomLlmModel.ts b/src/api/types/CustomLlmModel.ts index 1101097f..1923c9d8 100644 --- a/src/api/types/CustomLlmModel.ts +++ b/src/api/types/CustomLlmModel.ts @@ -56,7 +56,7 @@ export interface CustomLlmModel { model: string; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/DeepInfraModel.ts b/src/api/types/DeepInfraModel.ts index 6bf67dc9..069784a6 100644 --- a/src/api/types/DeepInfraModel.ts +++ b/src/api/types/DeepInfraModel.ts @@ -33,7 +33,7 @@ export interface DeepInfraModel { model: string; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/DeepSeekModel.ts b/src/api/types/DeepSeekModel.ts index 0882ef94..3fd9b8b6 100644 --- a/src/api/types/DeepSeekModel.ts +++ b/src/api/types/DeepSeekModel.ts @@ -33,7 +33,7 @@ export interface DeepSeekModel { model: Vapi.DeepSeekModelModel; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/DtmfTool.ts b/src/api/types/DtmfTool.ts index 724d7e06..855f921c 100644 --- a/src/api/types/DtmfTool.ts +++ b/src/api/types/DtmfTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface DtmfTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.DtmfToolMessagesItem[] | undefined; /** This enables sending DTMF tones via SIP INFO messages instead of RFC 2833 (RTP events). When enabled, DTMF digits will be sent using the SIP INFO method, which can be more reliable in some network configurations. Only relevant when using the `vapi.sip` transport. */ diff --git a/src/api/types/EndCallTool.ts b/src/api/types/EndCallTool.ts index 12763c66..1c448cff 100644 --- a/src/api/types/EndCallTool.ts +++ b/src/api/types/EndCallTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface EndCallTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.EndCallToolMessagesItem[] | undefined; /** This is the unique identifier for the tool. */ diff --git a/src/api/types/EvalAnthropicModelModel.ts b/src/api/types/EvalAnthropicModelModel.ts index 44ef17f2..9b0d3a05 100644 --- a/src/api/types/EvalAnthropicModelModel.ts +++ b/src/api/types/EvalAnthropicModelModel.ts @@ -17,5 +17,6 @@ export const EvalAnthropicModelModel = { ClaudeSonnet46: "claude-sonnet-4-6", ClaudeSonnet5: "claude-sonnet-5", ClaudeHaiku4520251001: "claude-haiku-4-5-20251001", + ClaudeHaiku55: "claude-haiku-5-5", } as const; export type EvalAnthropicModelModel = (typeof EvalAnthropicModelModel)[keyof typeof EvalAnthropicModelModel]; diff --git a/src/api/types/EvalGoogleModelModel.ts b/src/api/types/EvalGoogleModelModel.ts index 499c5118..0bf91f2d 100644 --- a/src/api/types/EvalGoogleModelModel.ts +++ b/src/api/types/EvalGoogleModelModel.ts @@ -2,6 +2,7 @@ /** This is the name of the model. Ex. gpt-4o */ export const EvalGoogleModelModel = { + Gemini38Flash: "gemini-3.8-flash", Gemini35Flash: "gemini-3.5-flash", Gemini31FlashLite: "gemini-3.1-flash-lite", Gemini3FlashPreview: "gemini-3-flash-preview", diff --git a/src/api/types/FallbackCartesiaVoiceLanguage.ts b/src/api/types/FallbackCartesiaVoiceLanguage.ts index 0ff4c251..239a54e0 100644 --- a/src/api/types/FallbackCartesiaVoiceLanguage.ts +++ b/src/api/types/FallbackCartesiaVoiceLanguage.ts @@ -29,6 +29,7 @@ export const FallbackCartesiaVoiceLanguage = { Ms: "ms", Nl: "nl", No: "no", + Or: "or", Pa: "pa", Pl: "pl", Pt: "pt", @@ -42,6 +43,7 @@ export const FallbackCartesiaVoiceLanguage = { Tl: "tl", Tr: "tr", Uk: "uk", + Ur: "ur", Vi: "vi", Zh: "zh", } as const; diff --git a/src/api/types/FallbackCartesiaVoiceModel.ts b/src/api/types/FallbackCartesiaVoiceModel.ts index 1d4c41cd..7e375ab5 100644 --- a/src/api/types/FallbackCartesiaVoiceModel.ts +++ b/src/api/types/FallbackCartesiaVoiceModel.ts @@ -4,6 +4,8 @@ export const FallbackCartesiaVoiceModel = { Sonic35: "sonic-3.5", Sonic3520260504: "sonic-3.5-2026-05-04", + Sonic36: "sonic-3.6", + Sonic3620260827: "sonic-3.6-2026-08-27", Sonic3: "sonic-3", Sonic320260112: "sonic-3-2026-01-12", Sonic320251027: "sonic-3-2025-10-27", diff --git a/src/api/types/FallbackGoogleTranscriberModel.ts b/src/api/types/FallbackGoogleTranscriberModel.ts index 7be82a72..6ed47062 100644 --- a/src/api/types/FallbackGoogleTranscriberModel.ts +++ b/src/api/types/FallbackGoogleTranscriberModel.ts @@ -2,6 +2,7 @@ /** This is the model that will be used for the transcription. */ export const FallbackGoogleTranscriberModel = { + Gemini38Flash: "gemini-3.8-flash", Gemini35Flash: "gemini-3.5-flash", Gemini31FlashLite: "gemini-3.1-flash-lite", Gemini3FlashPreview: "gemini-3-flash-preview", diff --git a/src/api/types/FunctionTool.ts b/src/api/types/FunctionTool.ts index 77a24ac9..b1c7bbf2 100644 --- a/src/api/types/FunctionTool.ts +++ b/src/api/types/FunctionTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface FunctionTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.FunctionToolMessagesItem[] | undefined; /** diff --git a/src/api/types/GhlTool.ts b/src/api/types/GhlTool.ts index 52c04509..14655b46 100644 --- a/src/api/types/GhlTool.ts +++ b/src/api/types/GhlTool.ts @@ -4,10 +4,10 @@ import type * as Vapi from "../index.js"; export interface GhlTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.GhlToolMessagesItem[] | undefined; - /** The type of tool. "ghl" for GHL tool. */ - type: Vapi.GhlToolType; /** This is the unique identifier for the tool. */ id: string; /** This is the unique identifier for the organization that this tool belongs to. */ diff --git a/src/api/types/GhlToolType.ts b/src/api/types/GhlToolType.ts deleted file mode 100644 index e9219c5d..00000000 --- a/src/api/types/GhlToolType.ts +++ /dev/null @@ -1,7 +0,0 @@ -// This file was auto-generated by Fern from our API Definition. - -/** The type of tool. "ghl" for GHL tool. */ -export const GhlToolType = { - Ghl: "ghl", -} as const; -export type GhlToolType = (typeof GhlToolType)[keyof typeof GhlToolType]; diff --git a/src/api/types/GoHighLevelCalendarAvailabilityTool.ts b/src/api/types/GoHighLevelCalendarAvailabilityTool.ts index 184f3653..76c5b5aa 100644 --- a/src/api/types/GoHighLevelCalendarAvailabilityTool.ts +++ b/src/api/types/GoHighLevelCalendarAvailabilityTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface GoHighLevelCalendarAvailabilityTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.GoHighLevelCalendarAvailabilityToolMessagesItem[] | undefined; /** This is the unique identifier for the tool. */ diff --git a/src/api/types/GoHighLevelCalendarEventCreateTool.ts b/src/api/types/GoHighLevelCalendarEventCreateTool.ts index bfdca1d8..cecd7ab5 100644 --- a/src/api/types/GoHighLevelCalendarEventCreateTool.ts +++ b/src/api/types/GoHighLevelCalendarEventCreateTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface GoHighLevelCalendarEventCreateTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.GoHighLevelCalendarEventCreateToolMessagesItem[] | undefined; /** This is the unique identifier for the tool. */ diff --git a/src/api/types/GoHighLevelContactCreateTool.ts b/src/api/types/GoHighLevelContactCreateTool.ts index 08510abc..f1327141 100644 --- a/src/api/types/GoHighLevelContactCreateTool.ts +++ b/src/api/types/GoHighLevelContactCreateTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface GoHighLevelContactCreateTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.GoHighLevelContactCreateToolMessagesItem[] | undefined; /** This is the unique identifier for the tool. */ diff --git a/src/api/types/GoHighLevelContactGetTool.ts b/src/api/types/GoHighLevelContactGetTool.ts index 87e49735..a1e0a5d1 100644 --- a/src/api/types/GoHighLevelContactGetTool.ts +++ b/src/api/types/GoHighLevelContactGetTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface GoHighLevelContactGetTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.GoHighLevelContactGetToolMessagesItem[] | undefined; /** This is the unique identifier for the tool. */ diff --git a/src/api/types/GoogleCalendarCheckAvailabilityTool.ts b/src/api/types/GoogleCalendarCheckAvailabilityTool.ts index e0f65e67..5e67a091 100644 --- a/src/api/types/GoogleCalendarCheckAvailabilityTool.ts +++ b/src/api/types/GoogleCalendarCheckAvailabilityTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface GoogleCalendarCheckAvailabilityTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.GoogleCalendarCheckAvailabilityToolMessagesItem[] | undefined; /** This is the unique identifier for the tool. */ diff --git a/src/api/types/GoogleCalendarCreateEventTool.ts b/src/api/types/GoogleCalendarCreateEventTool.ts index 879c0f3e..e29a01fc 100644 --- a/src/api/types/GoogleCalendarCreateEventTool.ts +++ b/src/api/types/GoogleCalendarCreateEventTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface GoogleCalendarCreateEventTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.GoogleCalendarCreateEventToolMessagesItem[] | undefined; /** This is the unique identifier for the tool. */ diff --git a/src/api/types/GoogleModel.ts b/src/api/types/GoogleModel.ts index 86614704..0c56c5eb 100644 --- a/src/api/types/GoogleModel.ts +++ b/src/api/types/GoogleModel.ts @@ -38,7 +38,7 @@ export interface GoogleModel { realtimeConfig?: Vapi.GoogleRealtimeConfig | undefined; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/GoogleModelModel.ts b/src/api/types/GoogleModelModel.ts index f70daec7..875c32a0 100644 --- a/src/api/types/GoogleModelModel.ts +++ b/src/api/types/GoogleModelModel.ts @@ -2,6 +2,7 @@ /** This is the Google model that will be used. */ export const GoogleModelModel = { + Gemini38Flash: "gemini-3.8-flash", Gemini35Flash: "gemini-3.5-flash", Gemini31FlashLite: "gemini-3.1-flash-lite", Gemini3FlashPreview: "gemini-3-flash-preview", diff --git a/src/api/types/GoogleSheetsRowAppendTool.ts b/src/api/types/GoogleSheetsRowAppendTool.ts index 54d8cc33..238afe04 100644 --- a/src/api/types/GoogleSheetsRowAppendTool.ts +++ b/src/api/types/GoogleSheetsRowAppendTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface GoogleSheetsRowAppendTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.GoogleSheetsRowAppendToolMessagesItem[] | undefined; /** This is the unique identifier for the tool. */ diff --git a/src/api/types/GoogleTranscriberModel.ts b/src/api/types/GoogleTranscriberModel.ts index ef981704..d31fef75 100644 --- a/src/api/types/GoogleTranscriberModel.ts +++ b/src/api/types/GoogleTranscriberModel.ts @@ -2,6 +2,7 @@ /** This is the model that will be used for the transcription. */ export const GoogleTranscriberModel = { + Gemini38Flash: "gemini-3.8-flash", Gemini35Flash: "gemini-3.5-flash", Gemini31FlashLite: "gemini-3.1-flash-lite", Gemini3FlashPreview: "gemini-3-flash-preview", diff --git a/src/api/types/GroqModel.ts b/src/api/types/GroqModel.ts index fff09ff9..9e2ae817 100644 --- a/src/api/types/GroqModel.ts +++ b/src/api/types/GroqModel.ts @@ -33,7 +33,7 @@ export interface GroqModel { model: Vapi.GroqModelModel; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/HandoffTool.ts b/src/api/types/HandoffTool.ts index 8c3e49b5..7aaf041e 100644 --- a/src/api/types/HandoffTool.ts +++ b/src/api/types/HandoffTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface HandoffTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.HandoffToolMessagesItem[] | undefined; /** This is the default local tool result message used when no runtime handoff result override is returned. */ diff --git a/src/api/types/InflectionAiModel.ts b/src/api/types/InflectionAiModel.ts index 56383e78..75dc8db8 100644 --- a/src/api/types/InflectionAiModel.ts +++ b/src/api/types/InflectionAiModel.ts @@ -33,7 +33,7 @@ export interface InflectionAiModel { model: Vapi.InflectionAiModelModel; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/JsonQueryOnEventsTableOn.ts b/src/api/types/JsonQueryOnEventsTableOn.ts index 8b99231c..87b13ba4 100644 --- a/src/api/types/JsonQueryOnEventsTableOn.ts +++ b/src/api/types/JsonQueryOnEventsTableOn.ts @@ -33,6 +33,8 @@ export const JsonQueryOnEventsTableOn = { CallHookTriggered: "call.hookTriggered", CallHookSucceeded: "call.hookSucceeded", CallHookFailed: "call.hookFailed", + ServerMessageRequestSucceeded: "serverMessage.requestSucceeded", + ServerMessageRequestFailed: "serverMessage.requestFailed", CallStatusReceived: "call.statusReceived", CallSilenceTimeout: "call.silenceTimeout", CallMicrophoneTimeout: "call.microphoneTimeout", @@ -102,5 +104,6 @@ export const JsonQueryOnEventsTableOn = { PipelineEndpointingTriggered: "pipeline.endpointingTriggered", PipelineFirstMessageStarted: "pipeline.firstMessageStarted", PipelineFirstMessageCompleted: "pipeline.firstMessageCompleted", + PipelineDenoiserFailed: "pipeline.denoiserFailed", } as const; export type JsonQueryOnEventsTableOn = (typeof JsonQueryOnEventsTableOn)[keyof typeof JsonQueryOnEventsTableOn]; diff --git a/src/api/types/KnowledgeBaseModel.ts b/src/api/types/KnowledgeBaseModel.ts index 8588d15b..b67acf88 100644 --- a/src/api/types/KnowledgeBaseModel.ts +++ b/src/api/types/KnowledgeBaseModel.ts @@ -2,6 +2,7 @@ /** The model to use for the knowledge base */ export const KnowledgeBaseModel = { + Gemini38Flash: "gemini-3.8-flash", Gemini35Flash: "gemini-3.5-flash", Gemini31FlashLite: "gemini-3.1-flash-lite", Gemini3FlashPreview: "gemini-3-flash-preview", diff --git a/src/api/types/KnowledgeBaseTool.ts b/src/api/types/KnowledgeBaseTool.ts index 4517ac6c..81d16cdf 100644 --- a/src/api/types/KnowledgeBaseTool.ts +++ b/src/api/types/KnowledgeBaseTool.ts @@ -4,6 +4,8 @@ import type * as Vapi from "../index.js"; export interface KnowledgeBaseTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.KnowledgeBaseToolMessagesItem[] | undefined; /** The knowledge base this tool searches. At most one search tool references a knowledge base. Deleting the base also deletes its generated tool; null references are retained only for backward compatibility and are inert. */ diff --git a/src/api/types/MakeTool.ts b/src/api/types/MakeTool.ts index df49247e..0ede9a7f 100644 --- a/src/api/types/MakeTool.ts +++ b/src/api/types/MakeTool.ts @@ -4,6 +4,8 @@ import type * as Vapi from "../index.js"; export interface MakeTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.MakeToolMessagesItem[] | undefined; /** The type of tool. "make" for Make tool. */ diff --git a/src/api/types/McpTool.ts b/src/api/types/McpTool.ts index b4405281..8a9679e8 100644 --- a/src/api/types/McpTool.ts +++ b/src/api/types/McpTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface McpTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.McpToolMessagesItem[] | undefined; /** diff --git a/src/api/types/MinimaxLlmModel.ts b/src/api/types/MinimaxLlmModel.ts index ef5aa414..6f1bf3c1 100644 --- a/src/api/types/MinimaxLlmModel.ts +++ b/src/api/types/MinimaxLlmModel.ts @@ -33,7 +33,7 @@ export interface MinimaxLlmModel { model: Vapi.MinimaxLlmModelModel; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/ModelCost.ts b/src/api/types/ModelCost.ts index 7b35f1bb..bebcec8c 100644 --- a/src/api/types/ModelCost.ts +++ b/src/api/types/ModelCost.ts @@ -1,5 +1,7 @@ // This file was auto-generated by Fern from our API Definition. +import type * as Vapi from "../index.js"; + /** * Language-model cost for a call, including model, token usage, and amount. */ @@ -32,6 +34,12 @@ export interface ModelCost { * This is a **subset of `completionTokens`**, not an addition to it: reasoning tokens are already counted in `completionTokens` and are already billed at the output-token rate. It is reported separately for visibility only and does not affect `cost`. */ reasoningTokens?: number | undefined; + /** + * This is the cost split by OpenAI service tier. It is only set on call costs, and only when OpenAI reported the tier it served for a request that asked for Fast mode. + * + * There is one row per reported tier, plus one row without `serviceTier` for usage with no reported tier. The rows add up to the token counts above, and to `cost` within rounding. + */ + serviceTierBreakdown?: Vapi.ModelCostServiceTierBreakdown[] | undefined; /** This is the cost of the component in USD. */ cost: number; } diff --git a/src/api/types/ModelCostServiceTierBreakdown.ts b/src/api/types/ModelCostServiceTierBreakdown.ts new file mode 100644 index 00000000..a6501ede --- /dev/null +++ b/src/api/types/ModelCostServiceTierBreakdown.ts @@ -0,0 +1,16 @@ +// This file was auto-generated by Fern from our API Definition. + +export interface ModelCostServiceTierBreakdown { + /** This is the service tier OpenAI reported serving a request that asked for Fast mode, in Vapi's names: `fast` when Fast mode was served, otherwise the tier served, such as `default`. It is absent on the row for usage with no reported tier: requests that did not ask for Fast mode, requests that ended before OpenAI reported a tier, and other providers. */ + serviceTier?: string | undefined; + /** This is the cost in USD of the usage at this tier, rounded to 8 decimal places. */ + cost: number; + /** This is the number of prompt tokens used at this tier. */ + promptTokens: number; + /** This is the number of completion tokens generated at this tier. */ + completionTokens: number; + /** This is the number of cached prompt tokens used at this tier. This is a subset of `promptTokens`, not an addition to it. */ + cachedPromptTokens?: number | undefined; + /** This is the number of reasoning tokens generated at this tier. This is a subset of `completionTokens`, not an addition to it. */ + reasoningTokens?: number | undefined; +} diff --git a/src/api/types/OpenAiModel.ts b/src/api/types/OpenAiModel.ts index d387779b..90383eee 100644 --- a/src/api/types/OpenAiModel.ts +++ b/src/api/types/OpenAiModel.ts @@ -74,15 +74,16 @@ export interface OpenAiModel { */ promptCacheKey?: string | undefined; /** - * This is the OpenAI service tier used for chat completions requests. + * This is the OpenAI service tier to request. * - * - `fast`: OpenAI's fast processing tier (renamed from `priority` on 2026-07-30; both values are accepted and billed identically) — up to ~2.5x faster inference at 2x the standard token rates. OpenAI may silently downgrade a fast request to standard processing under ramp limits; when that happens the response reports the served tier and the request is billed at standard rates. - * - `auto`: uses the service tier configured for the OpenAI project. - * - `default`: standard processing and billing. + * - `fast`: requests Fast mode, which gives faster responses at a higher per-token rate. How much faster depends on the model. + * - `priority`: the old name for `fast`, accepted and billed the same. + * - `default`: standard processing. + * - `auto`: the default when unset. On Vapi's OpenAI keys this is standard processing; on your own OpenAI key, OpenAI applies your project's default tier. * - * Only applies to models that support fast processing: gpt-5.6-sol, gpt-5.6-terra, gpt-5.6-luna, gpt-5.5. Ignored for other models. + * OpenAI sets Fast mode rates per model, and they are not a fixed multiple of the standard rates. Vapi bills them only when OpenAI reports that it served the request in Fast mode. Otherwise the request is billed at standard rates, for example when Fast mode isn't available for the model on Vapi, OpenAI downgrades the request, or the request runs on Azure OpenAI. * - * @default undefined (uses the service tier configured for the OpenAI project) + * Supported models and their Fast mode rates: https://docs.vapi.ai/providers/model/openai */ serviceTier?: Vapi.OpenAiModelServiceTier | undefined; /** @@ -94,7 +95,7 @@ export interface OpenAiModel { reasoningEffort?: Vapi.OpenAiModelReasoningEffort | undefined; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/OpenAiModelServiceTier.ts b/src/api/types/OpenAiModelServiceTier.ts index bdae06b6..466db559 100644 --- a/src/api/types/OpenAiModelServiceTier.ts +++ b/src/api/types/OpenAiModelServiceTier.ts @@ -1,15 +1,16 @@ // This file was auto-generated by Fern from our API Definition. /** - * This is the OpenAI service tier used for chat completions requests. + * This is the OpenAI service tier to request. * - * - `fast`: OpenAI's fast processing tier (renamed from `priority` on 2026-07-30; both values are accepted and billed identically) — up to ~2.5x faster inference at 2x the standard token rates. OpenAI may silently downgrade a fast request to standard processing under ramp limits; when that happens the response reports the served tier and the request is billed at standard rates. - * - `auto`: uses the service tier configured for the OpenAI project. - * - `default`: standard processing and billing. + * - `fast`: requests Fast mode, which gives faster responses at a higher per-token rate. How much faster depends on the model. + * - `priority`: the old name for `fast`, accepted and billed the same. + * - `default`: standard processing. + * - `auto`: the default when unset. On Vapi's OpenAI keys this is standard processing; on your own OpenAI key, OpenAI applies your project's default tier. * - * Only applies to models that support fast processing: gpt-5.6-sol, gpt-5.6-terra, gpt-5.6-luna, gpt-5.5. Ignored for other models. + * OpenAI sets Fast mode rates per model, and they are not a fixed multiple of the standard rates. Vapi bills them only when OpenAI reports that it served the request in Fast mode. Otherwise the request is billed at standard rates, for example when Fast mode isn't available for the model on Vapi, OpenAI downgrades the request, or the request runs on Azure OpenAI. * - * @default undefined (uses the service tier configured for the OpenAI project) + * Supported models and their Fast mode rates: https://docs.vapi.ai/providers/model/openai */ export const OpenAiModelServiceTier = { Auto: "auto", diff --git a/src/api/types/OpenRouterModel.ts b/src/api/types/OpenRouterModel.ts index be14d25b..0cb84822 100644 --- a/src/api/types/OpenRouterModel.ts +++ b/src/api/types/OpenRouterModel.ts @@ -33,7 +33,7 @@ export interface OpenRouterModel { model: string; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/OutputTool.ts b/src/api/types/OutputTool.ts index 3741a75f..acddebaf 100644 --- a/src/api/types/OutputTool.ts +++ b/src/api/types/OutputTool.ts @@ -4,6 +4,8 @@ import type * as Vapi from "../index.js"; export interface OutputTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.OutputToolMessagesItem[] | undefined; /** The type of tool. "output" for Output tool. */ diff --git a/src/api/types/PerplexityAiModel.ts b/src/api/types/PerplexityAiModel.ts index e9c56085..733002da 100644 --- a/src/api/types/PerplexityAiModel.ts +++ b/src/api/types/PerplexityAiModel.ts @@ -33,7 +33,7 @@ export interface PerplexityAiModel { model: string; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/QueryTool.ts b/src/api/types/QueryTool.ts index 90cb7a65..eef06d15 100644 --- a/src/api/types/QueryTool.ts +++ b/src/api/types/QueryTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface QueryTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.QueryToolMessagesItem[] | undefined; /** The knowledge bases to query */ diff --git a/src/api/types/SipRequestTool.ts b/src/api/types/SipRequestTool.ts index 2f53dbcc..4f37adb5 100644 --- a/src/api/types/SipRequestTool.ts +++ b/src/api/types/SipRequestTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface SipRequestTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.SipRequestToolMessagesItem[] | undefined; /** The SIP method to send. */ diff --git a/src/api/types/SlackSendMessageTool.ts b/src/api/types/SlackSendMessageTool.ts index a899e3e0..9268d8f9 100644 --- a/src/api/types/SlackSendMessageTool.ts +++ b/src/api/types/SlackSendMessageTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface SlackSendMessageTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.SlackSendMessageToolMessagesItem[] | undefined; /** This is the unique identifier for the tool. */ diff --git a/src/api/types/SmsTool.ts b/src/api/types/SmsTool.ts index cb91c0aa..fa82e81f 100644 --- a/src/api/types/SmsTool.ts +++ b/src/api/types/SmsTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface SmsTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.SmsToolMessagesItem[] | undefined; /** This is the unique identifier for the tool. */ diff --git a/src/api/types/StructuredOutput.ts b/src/api/types/StructuredOutput.ts index 0b29d45e..dcdff7f8 100644 --- a/src/api/types/StructuredOutput.ts +++ b/src/api/types/StructuredOutput.ts @@ -39,7 +39,8 @@ export interface StructuredOutput { * This is the model that will be used to extract the structured output. * * To provide your own custom system and user prompts for structured output extraction, populate the messages array with your system and user messages. You can specify liquid templating in your system and user messages. - * Between the system or user messages, you must reference either 'transcript' or 'messages' with the `{{}}` syntax to access the conversation history. + * For text extraction, you must reference 'transcript', 'messages', or 'messagesWithConfidence' with the `{{}}` syntax to access the conversation history. + * In structured outputs, `{{messages}}` includes conversation text and tool calls/results but omits caller transcription-confidence fields. Text extraction can use `{{messagesWithConfidence}}` when the output needs the original message history with transcription confidence. These variables also apply in structured-output schema descriptions. Audio-targeted (`messages-with-audio`) extraction ignores custom messages. Stored call artifacts and API messages retain their confidence data. * Between the system or user messages, you must reference a variation of the structured output with the `{{}}` syntax to access the structured output definition. * i.e.: * `{{structuredOutput}}` diff --git a/src/api/types/StructuredOutputModel.ts b/src/api/types/StructuredOutputModel.ts index 1365c750..284ff797 100644 --- a/src/api/types/StructuredOutputModel.ts +++ b/src/api/types/StructuredOutputModel.ts @@ -6,7 +6,8 @@ import type * as Vapi from "../index.js"; * This is the model that will be used to extract the structured output. * * To provide your own custom system and user prompts for structured output extraction, populate the messages array with your system and user messages. You can specify liquid templating in your system and user messages. - * Between the system or user messages, you must reference either 'transcript' or 'messages' with the `{{}}` syntax to access the conversation history. + * For text extraction, you must reference 'transcript', 'messages', or 'messagesWithConfidence' with the `{{}}` syntax to access the conversation history. + * In structured outputs, `{{messages}}` includes conversation text and tool calls/results but omits caller transcription-confidence fields. Text extraction can use `{{messagesWithConfidence}}` when the output needs the original message history with transcription confidence. These variables also apply in structured-output schema descriptions. Audio-targeted (`messages-with-audio`) extraction ignores custom messages. Stored call artifacts and API messages retain their confidence data. * Between the system or user messages, you must reference a variation of the structured output with the `{{}}` syntax to access the structured output definition. * i.e.: * `{{structuredOutput}}` diff --git a/src/api/types/TextEditorTool.ts b/src/api/types/TextEditorTool.ts index 489f7a48..540fde7c 100644 --- a/src/api/types/TextEditorTool.ts +++ b/src/api/types/TextEditorTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface TextEditorTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.TextEditorToolMessagesItem[] | undefined; /** The sub type of tool. */ diff --git a/src/api/types/TogetherAiModel.ts b/src/api/types/TogetherAiModel.ts index 5f8d5368..a4d41a89 100644 --- a/src/api/types/TogetherAiModel.ts +++ b/src/api/types/TogetherAiModel.ts @@ -33,7 +33,7 @@ export interface TogetherAiModel { model: string; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/TrafficAllocationStaleConflictResponseDto.ts b/src/api/types/TrafficAllocationStaleConflictResponseDto.ts index 91d52274..937596b7 100644 --- a/src/api/types/TrafficAllocationStaleConflictResponseDto.ts +++ b/src/api/types/TrafficAllocationStaleConflictResponseDto.ts @@ -1,9 +1,6 @@ // This file was auto-generated by Fern from our API Definition. -import type * as Vapi from "../index.js"; - export interface TrafficAllocationStaleConflictResponseDto { - error: Vapi.TrafficAllocationStaleConflictResponseDtoError; /** Human-readable reason the create was rejected. */ message: string; /** The allocation currently in effect. Null if none exists yet. */ diff --git a/src/api/types/TrafficAllocationStaleConflictResponseDtoError.ts b/src/api/types/TrafficAllocationStaleConflictResponseDtoError.ts deleted file mode 100644 index 7e2c8a52..00000000 --- a/src/api/types/TrafficAllocationStaleConflictResponseDtoError.ts +++ /dev/null @@ -1,7 +0,0 @@ -// This file was auto-generated by Fern from our API Definition. - -export const TrafficAllocationStaleConflictResponseDtoError = { - StaleAllocation: "stale_allocation", -} as const; -export type TrafficAllocationStaleConflictResponseDtoError = - (typeof TrafficAllocationStaleConflictResponseDtoError)[keyof typeof TrafficAllocationStaleConflictResponseDtoError]; diff --git a/src/api/types/TransferCallTool.ts b/src/api/types/TransferCallTool.ts index dc9a99da..e0f83a85 100644 --- a/src/api/types/TransferCallTool.ts +++ b/src/api/types/TransferCallTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface TransferCallTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.TransferCallToolMessagesItem[] | undefined; /** These are the destinations that the call can be transferred to. If no destinations are provided, server.url will be used to get the transfer destination once the tool is called. */ diff --git a/src/api/types/TrieveKnowledgeBase.ts b/src/api/types/TrieveKnowledgeBase.ts deleted file mode 100644 index 93a41d3b..00000000 --- a/src/api/types/TrieveKnowledgeBase.ts +++ /dev/null @@ -1,3 +0,0 @@ -// This file was auto-generated by Fern from our API Definition. - -export type TrieveKnowledgeBase = unknown; diff --git a/src/api/types/TrieveKnowledgeBaseImport.ts b/src/api/types/TrieveKnowledgeBaseImport.ts deleted file mode 100644 index e03a8104..00000000 --- a/src/api/types/TrieveKnowledgeBaseImport.ts +++ /dev/null @@ -1,3 +0,0 @@ -// This file was auto-generated by Fern from our API Definition. - -export type TrieveKnowledgeBaseImport = unknown; diff --git a/src/api/types/UpdateCodeToolDto.ts b/src/api/types/UpdateCodeToolDto.ts index 8fb989a8..64fe3aa3 100644 --- a/src/api/types/UpdateCodeToolDto.ts +++ b/src/api/types/UpdateCodeToolDto.ts @@ -5,8 +5,6 @@ import type * as Vapi from "../index.js"; export interface UpdateCodeToolDto { /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.UpdateCodeToolDtoMessagesItem[] | undefined; - /** The type of tool. "code" for Code tool. */ - type?: Vapi.UpdateCodeToolDtoType | undefined; /** * This determines if the tool is async. * diff --git a/src/api/types/UpdateCodeToolDtoType.ts b/src/api/types/UpdateCodeToolDtoType.ts deleted file mode 100644 index ace3d3c9..00000000 --- a/src/api/types/UpdateCodeToolDtoType.ts +++ /dev/null @@ -1,7 +0,0 @@ -// This file was auto-generated by Fern from our API Definition. - -/** The type of tool. "code" for Code tool. */ -export const UpdateCodeToolDtoType = { - Code: "code", -} as const; -export type UpdateCodeToolDtoType = (typeof UpdateCodeToolDtoType)[keyof typeof UpdateCodeToolDtoType]; diff --git a/src/api/types/UpdateTrieveKnowledgeBaseDto.ts b/src/api/types/UpdateTrieveKnowledgeBaseDto.ts deleted file mode 100644 index e2b26c79..00000000 --- a/src/api/types/UpdateTrieveKnowledgeBaseDto.ts +++ /dev/null @@ -1,3 +0,0 @@ -// This file was auto-generated by Fern from our API Definition. - -export type UpdateTrieveKnowledgeBaseDto = unknown; diff --git a/src/api/types/User.ts b/src/api/types/User.ts deleted file mode 100644 index c589f2f5..00000000 --- a/src/api/types/User.ts +++ /dev/null @@ -1,14 +0,0 @@ -// This file was auto-generated by Fern from our API Definition. - -export interface User { - /** This is the unique identifier for the profile or user. */ - id: string; - /** This is the ISO 8601 date-time string of when the profile was created. */ - createdAt: string; - /** This is the ISO 8601 date-time string of when the profile was last updated. */ - updatedAt: string; - /** This is the email of the user that is associated with the profile. */ - email: string; - /** This is the full name of the user that is associated with the profile. */ - fullName?: string | undefined; -} diff --git a/src/api/types/UserWithRole.ts b/src/api/types/UserWithRole.ts new file mode 100644 index 00000000..d6ab6383 --- /dev/null +++ b/src/api/types/UserWithRole.ts @@ -0,0 +1,20 @@ +// This file was auto-generated by Fern from our API Definition. + +import type * as Vapi from "../index.js"; + +export interface UserWithRole { + /** This is the user's role in the org: a built-in role, the HIPAA special role, or a custom WorkOS role slug prefixed with `org-`. */ + role: Vapi.UserWithRoleRole; + /** This is the ISO 8601 date-time string of the user's most recent sign-in to the org's identity provider (WorkOS). It is a property of the user, not of this org membership, so a sign-in to another WorkOS org counts. Only returned to org admins; absent when the requester is not an admin, no sign-in has been recorded, or the org is not linked to WorkOS. */ + lastActiveAt?: string | undefined; + /** This is the unique identifier for the profile or user. */ + id: string; + /** This is the ISO 8601 date-time string of when the profile was created. */ + createdAt: string; + /** This is the ISO 8601 date-time string of when the profile was last updated. */ + updatedAt: string; + /** This is the email of the user that is associated with the profile. */ + email: string; + /** This is the full name of the user that is associated with the profile. */ + fullName?: string | undefined; +} diff --git a/src/api/types/UserWithRoleRole.ts b/src/api/types/UserWithRoleRole.ts new file mode 100644 index 00000000..37b827bb --- /dev/null +++ b/src/api/types/UserWithRoleRole.ts @@ -0,0 +1,8 @@ +// This file was auto-generated by Fern from our API Definition. + +import type * as Vapi from "../index.js"; + +/** + * This is the user's role in the org: a built-in role, the HIPAA special role, or a custom WorkOS role slug prefixed with `org-`. + */ +export type UserWithRoleRole = Vapi.UserWithRoleRoleZero | string; diff --git a/src/api/types/UserWithRoleRoleZero.ts b/src/api/types/UserWithRoleRoleZero.ts new file mode 100644 index 00000000..d4a892b4 --- /dev/null +++ b/src/api/types/UserWithRoleRoleZero.ts @@ -0,0 +1,9 @@ +// This file was auto-generated by Fern from our API Definition. + +export const UserWithRoleRoleZero = { + Admin: "admin", + Editor: "editor", + Viewer: "viewer", + HipaaSpecial: "hipaa-special", +} as const; +export type UserWithRoleRoleZero = (typeof UserWithRoleRoleZero)[keyof typeof UserWithRoleRoleZero]; diff --git a/src/api/types/VoicemailTool.ts b/src/api/types/VoicemailTool.ts index 6106422e..6fde2184 100644 --- a/src/api/types/VoicemailTool.ts +++ b/src/api/types/VoicemailTool.ts @@ -7,6 +7,8 @@ import type * as Vapi from "../index.js"; */ export interface VoicemailTool { latestVersion?: (string | null) | undefined; + /** Display-only baseline label returned by the tool list before a version is stored. Fetch version history to initialize it before using it as a pin. */ + baselineVersion?: (string | null) | undefined; /** Messages spoken while the tool is running. Multiple request-start messages are variants. For request-response-delayed, same timing means variants and different timings mean staged updates. */ messages?: Vapi.VoicemailToolMessagesItem[] | undefined; /** diff --git a/src/api/types/WorkflowAnthropicBedrockModel.ts b/src/api/types/WorkflowAnthropicBedrockModel.ts index 1dc67654..7a5fda39 100644 --- a/src/api/types/WorkflowAnthropicBedrockModel.ts +++ b/src/api/types/WorkflowAnthropicBedrockModel.ts @@ -9,12 +9,12 @@ export interface WorkflowAnthropicBedrockModel { /** * These are the messages used to customize the prompt used for structured output extraction. * - * When provided, these messages replace the default prompts. Message contents support LiquidJS templating with the following variables: - * - `{{transcript}}` or `{{messages}}` to reference the conversation (one is required) + * When provided, these messages replace the default prompts. For text extraction, message contents support LiquidJS templating with the following variables: + * - `{{transcript}}`, `{{messages}}`, or `{{messagesWithConfidence}}` to reference the conversation (one is required) * - `{{structuredOutput.name}}`, `{{structuredOutput.description}}`, or `{{structuredOutput.schema}}` to reference the structured output definition (one is required) * - `{{systemPrompt}}`, `{{callEndedReason}}`, `{{duration}}`, `{{startedAt}}`, `{{endedAt}}`, and any `assistantOverrides.variableValues` * - * `{{messages}}` is the full message history including tool calls; `{{transcript}}` is the spoken text only, which uses significantly fewer tokens. + * In structured outputs, `{{messages}}` includes conversation text and tool calls/results, but omits caller transcription-confidence fields. For text extraction, `{{messagesWithConfidence}}` includes the original message history with transcription confidence for outputs that explicitly need it. These variables also apply in structured-output schema descriptions. Audio-targeted (`messages-with-audio`) extraction ignores custom messages. Stored call artifacts and API messages retain their confidence data. `{{transcript}}` is the spoken text only, which uses significantly fewer tokens. * * If not provided, default system and user prompts are used. */ diff --git a/src/api/types/WorkflowAnthropicBedrockModelModel.ts b/src/api/types/WorkflowAnthropicBedrockModelModel.ts index 30e2175f..6823a06d 100644 --- a/src/api/types/WorkflowAnthropicBedrockModelModel.ts +++ b/src/api/types/WorkflowAnthropicBedrockModelModel.ts @@ -16,6 +16,7 @@ export const WorkflowAnthropicBedrockModelModel = { ClaudeSonnet4520250929: "claude-sonnet-4-5-20250929", ClaudeSonnet46: "claude-sonnet-4-6", ClaudeHaiku4520251001: "claude-haiku-4-5-20251001", + ClaudeHaiku55: "claude-haiku-5-5", GlobalAnthropicClaudeHaiku4520251001V10: "global.anthropic.claude-haiku-4-5-20251001-v1:0", } as const; export type WorkflowAnthropicBedrockModelModel = diff --git a/src/api/types/WorkflowAnthropicModel.ts b/src/api/types/WorkflowAnthropicModel.ts index d5183027..c2838f37 100644 --- a/src/api/types/WorkflowAnthropicModel.ts +++ b/src/api/types/WorkflowAnthropicModel.ts @@ -9,12 +9,12 @@ export interface WorkflowAnthropicModel { /** * These are the messages used to customize the prompt used for structured output extraction. * - * When provided, these messages replace the default prompts. Message contents support LiquidJS templating with the following variables: - * - `{{transcript}}` or `{{messages}}` to reference the conversation (one is required) + * When provided, these messages replace the default prompts. For text extraction, message contents support LiquidJS templating with the following variables: + * - `{{transcript}}`, `{{messages}}`, or `{{messagesWithConfidence}}` to reference the conversation (one is required) * - `{{structuredOutput.name}}`, `{{structuredOutput.description}}`, or `{{structuredOutput.schema}}` to reference the structured output definition (one is required) * - `{{systemPrompt}}`, `{{callEndedReason}}`, `{{duration}}`, `{{startedAt}}`, `{{endedAt}}`, and any `assistantOverrides.variableValues` * - * `{{messages}}` is the full message history including tool calls; `{{transcript}}` is the spoken text only, which uses significantly fewer tokens. + * In structured outputs, `{{messages}}` includes conversation text and tool calls/results, but omits caller transcription-confidence fields. For text extraction, `{{messagesWithConfidence}}` includes the original message history with transcription confidence for outputs that explicitly need it. These variables also apply in structured-output schema descriptions. Audio-targeted (`messages-with-audio`) extraction ignores custom messages. Stored call artifacts and API messages retain their confidence data. `{{transcript}}` is the spoken text only, which uses significantly fewer tokens. * * If not provided, default system and user prompts are used. */ diff --git a/src/api/types/WorkflowAnthropicModelModel.ts b/src/api/types/WorkflowAnthropicModelModel.ts index f37f78cf..aaf75f22 100644 --- a/src/api/types/WorkflowAnthropicModelModel.ts +++ b/src/api/types/WorkflowAnthropicModelModel.ts @@ -17,6 +17,7 @@ export const WorkflowAnthropicModelModel = { ClaudeSonnet46: "claude-sonnet-4-6", ClaudeSonnet5: "claude-sonnet-5", ClaudeHaiku4520251001: "claude-haiku-4-5-20251001", + ClaudeHaiku55: "claude-haiku-5-5", } as const; export type WorkflowAnthropicModelModel = (typeof WorkflowAnthropicModelModel)[keyof typeof WorkflowAnthropicModelModel]; diff --git a/src/api/types/WorkflowCustomModel.ts b/src/api/types/WorkflowCustomModel.ts index 05634a34..9fed277f 100644 --- a/src/api/types/WorkflowCustomModel.ts +++ b/src/api/types/WorkflowCustomModel.ts @@ -9,12 +9,12 @@ export interface WorkflowCustomModel { /** * These are the messages used to customize the prompt used for structured output extraction. * - * When provided, these messages replace the default prompts. Message contents support LiquidJS templating with the following variables: - * - `{{transcript}}` or `{{messages}}` to reference the conversation (one is required) + * When provided, these messages replace the default prompts. For text extraction, message contents support LiquidJS templating with the following variables: + * - `{{transcript}}`, `{{messages}}`, or `{{messagesWithConfidence}}` to reference the conversation (one is required) * - `{{structuredOutput.name}}`, `{{structuredOutput.description}}`, or `{{structuredOutput.schema}}` to reference the structured output definition (one is required) * - `{{systemPrompt}}`, `{{callEndedReason}}`, `{{duration}}`, `{{startedAt}}`, `{{endedAt}}`, and any `assistantOverrides.variableValues` * - * `{{messages}}` is the full message history including tool calls; `{{transcript}}` is the spoken text only, which uses significantly fewer tokens. + * In structured outputs, `{{messages}}` includes conversation text and tool calls/results, but omits caller transcription-confidence fields. For text extraction, `{{messagesWithConfidence}}` includes the original message history with transcription confidence for outputs that explicitly need it. These variables also apply in structured-output schema descriptions. Audio-targeted (`messages-with-audio`) extraction ignores custom messages. Stored call artifacts and API messages retain their confidence data. `{{transcript}}` is the spoken text only, which uses significantly fewer tokens. * * If not provided, default system and user prompts are used. */ diff --git a/src/api/types/WorkflowGoogleModel.ts b/src/api/types/WorkflowGoogleModel.ts index eaabc302..659adb10 100644 --- a/src/api/types/WorkflowGoogleModel.ts +++ b/src/api/types/WorkflowGoogleModel.ts @@ -9,12 +9,12 @@ export interface WorkflowGoogleModel { /** * These are the messages used to customize the prompt used for structured output extraction. * - * When provided, these messages replace the default prompts. Message contents support LiquidJS templating with the following variables: - * - `{{transcript}}` or `{{messages}}` to reference the conversation (one is required) + * When provided, these messages replace the default prompts. For text extraction, message contents support LiquidJS templating with the following variables: + * - `{{transcript}}`, `{{messages}}`, or `{{messagesWithConfidence}}` to reference the conversation (one is required) * - `{{structuredOutput.name}}`, `{{structuredOutput.description}}`, or `{{structuredOutput.schema}}` to reference the structured output definition (one is required) * - `{{systemPrompt}}`, `{{callEndedReason}}`, `{{duration}}`, `{{startedAt}}`, `{{endedAt}}`, and any `assistantOverrides.variableValues` * - * `{{messages}}` is the full message history including tool calls; `{{transcript}}` is the spoken text only, which uses significantly fewer tokens. + * In structured outputs, `{{messages}}` includes conversation text and tool calls/results, but omits caller transcription-confidence fields. For text extraction, `{{messagesWithConfidence}}` includes the original message history with transcription confidence for outputs that explicitly need it. These variables also apply in structured-output schema descriptions. Audio-targeted (`messages-with-audio`) extraction ignores custom messages. Stored call artifacts and API messages retain their confidence data. `{{transcript}}` is the spoken text only, which uses significantly fewer tokens. * * If not provided, default system and user prompts are used. */ diff --git a/src/api/types/WorkflowGoogleModelModel.ts b/src/api/types/WorkflowGoogleModelModel.ts index faa55aaa..8469571e 100644 --- a/src/api/types/WorkflowGoogleModelModel.ts +++ b/src/api/types/WorkflowGoogleModelModel.ts @@ -2,6 +2,7 @@ /** This is the name of the model. Ex. cognitivecomputations/dolphin-mixtral-8x7b */ export const WorkflowGoogleModelModel = { + Gemini38Flash: "gemini-3.8-flash", Gemini35Flash: "gemini-3.5-flash", Gemini31FlashLite: "gemini-3.1-flash-lite", Gemini3FlashPreview: "gemini-3-flash-preview", diff --git a/src/api/types/WorkflowOpenAiModel.ts b/src/api/types/WorkflowOpenAiModel.ts index c0797a8a..560d3c80 100644 --- a/src/api/types/WorkflowOpenAiModel.ts +++ b/src/api/types/WorkflowOpenAiModel.ts @@ -9,12 +9,12 @@ export interface WorkflowOpenAiModel { /** * These are the messages used to customize the prompt used for structured output extraction. * - * When provided, these messages replace the default prompts. Message contents support LiquidJS templating with the following variables: - * - `{{transcript}}` or `{{messages}}` to reference the conversation (one is required) + * When provided, these messages replace the default prompts. For text extraction, message contents support LiquidJS templating with the following variables: + * - `{{transcript}}`, `{{messages}}`, or `{{messagesWithConfidence}}` to reference the conversation (one is required) * - `{{structuredOutput.name}}`, `{{structuredOutput.description}}`, or `{{structuredOutput.schema}}` to reference the structured output definition (one is required) * - `{{systemPrompt}}`, `{{callEndedReason}}`, `{{duration}}`, `{{startedAt}}`, `{{endedAt}}`, and any `assistantOverrides.variableValues` * - * `{{messages}}` is the full message history including tool calls; `{{transcript}}` is the spoken text only, which uses significantly fewer tokens. + * In structured outputs, `{{messages}}` includes conversation text and tool calls/results, but omits caller transcription-confidence fields. For text extraction, `{{messagesWithConfidence}}` includes the original message history with transcription confidence for outputs that explicitly need it. These variables also apply in structured-output schema descriptions. Audio-targeted (`messages-with-audio`) extraction ignores custom messages. Stored call artifacts and API messages retain their confidence data. `{{transcript}}` is the spoken text only, which uses significantly fewer tokens. * * If not provided, default system and user prompts are used. */ diff --git a/src/api/types/XaiModel.ts b/src/api/types/XaiModel.ts index f64755b8..a30b389b 100644 --- a/src/api/types/XaiModel.ts +++ b/src/api/types/XaiModel.ts @@ -33,7 +33,7 @@ export interface XaiModel { model: Vapi.XaiModelModel; /** This is the temperature that will be used for calls. Default is 0.5. */ temperature?: number | undefined; - /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna no cap is applied unless you set one, because reasoning uses output tokens and a small cap can leave the reply empty. */ + /** This is the max number of tokens that the assistant will be allowed to generate in each turn of the conversation. Default is 250. On gpt-6-luna and claude-haiku-5-5 no cap is applied unless you set one (claude-haiku-5-5 sends its 128,000-token maximum), because reasoning uses output tokens and a small cap can leave the reply empty. */ maxTokens?: number | undefined; /** * This determines whether we detect user's emotion while they speak and send it as an additional info to model. diff --git a/src/api/types/index.ts b/src/api/types/index.ts index 72ed5366..c4aabdbd 100644 --- a/src/api/types/index.ts +++ b/src/api/types/index.ts @@ -20,11 +20,13 @@ export * from "./AnthropicBedrockCredentialRegion.js"; export * from "./AnthropicBedrockModel.js"; export * from "./AnthropicBedrockModelFallbackModelsItem.js"; export * from "./AnthropicBedrockModelModel.js"; +export * from "./AnthropicBedrockModelReasoningEffort.js"; export * from "./AnthropicBedrockModelToolsItem.js"; export * from "./AnthropicCredential.js"; export * from "./AnthropicCredentialProvider.js"; export * from "./AnthropicModel.js"; export * from "./AnthropicModelModel.js"; +export * from "./AnthropicModelReasoningEffort.js"; export * from "./AnthropicModelToolsItem.js"; export * from "./AnthropicThinkingConfig.js"; export * from "./AnthropicThinkingConfigType.js"; @@ -74,6 +76,9 @@ export * from "./AssistantHookAssistantSpeechInterrupted.js"; export * from "./AssistantHookCallEnding.js"; export * from "./AssistantHookCustomerSpeechInterrupted.js"; export * from "./AssistantHooksItem.js"; +export * from "./AssistantManagedConflictResponseDto.js"; +export * from "./AssistantManagedConflictResponseDtoError.js"; +export * from "./AssistantManagedVapiAgentsDto.js"; export * from "./AssistantMessage.js"; export * from "./AssistantMessageEvaluationContinuePlan.js"; export * from "./AssistantMessageJudgePlanAi.js"; @@ -99,7 +104,6 @@ export * from "./AssistantOverridesVoicemailDetection.js"; export * from "./AssistantOverridesVoicemailDetectionZero.js"; export * from "./AssistantPaginatedResponse.js"; export * from "./AssistantPinnedConflictResponseDto.js"; -export * from "./AssistantPinnedConflictResponseDtoError.js"; export * from "./AssistantServerMessagesItem.js"; export * from "./AssistantSpeechWordAlignmentTiming.js"; export * from "./AssistantSpeechWordProgressTiming.js"; @@ -626,8 +630,6 @@ export * from "./CreateTrafficAllocationTargetDto.js"; export * from "./CreateTransferCallToolDto.js"; export * from "./CreateTransferCallToolDtoDestinationsItem.js"; export * from "./CreateTransferCallToolDtoMessagesItem.js"; -export * from "./CreateTrieveCredentialDto.js"; -export * from "./CreateTrieveKnowledgeBaseDto.js"; export * from "./CreateTwilioCredentialDto.js"; export * from "./CreateTwilioPhoneNumberDto.js"; export * from "./CreateTwilioPhoneNumberDtoFallbackDestination.js"; @@ -969,7 +971,6 @@ export * from "./GhlTool.js"; export * from "./GhlToolMessagesItem.js"; export * from "./GhlToolMetadata.js"; export * from "./GhlToolProviderDetails.js"; -export * from "./GhlToolType.js"; export * from "./GhlToolWithToolCall.js"; export * from "./GhlToolWithToolCallMessagesItem.js"; export * from "./GladiaCredential.js"; @@ -1210,6 +1211,7 @@ export * from "./MinMessagesCondition.js"; export * from "./MistralCredential.js"; export * from "./MistralCredentialProvider.js"; export * from "./ModelCost.js"; +export * from "./ModelCostServiceTierBreakdown.js"; export * from "./ModelDeprecationNotice.js"; export * from "./ModelDeprecationNoticeReplacementStatus.js"; export * from "./Monitor.js"; @@ -1795,7 +1797,6 @@ export * from "./TrafficAllocationAllocationIntent.js"; export * from "./TrafficAllocationLatestResponseDto.js"; export * from "./TrafficAllocationPaginatedResponse.js"; export * from "./TrafficAllocationStaleConflictResponseDto.js"; -export * from "./TrafficAllocationStaleConflictResponseDtoError.js"; export * from "./TrafficAllocationTarget.js"; export * from "./TrafficAllocationVersionConflictResponseDto.js"; export * from "./TrafficAllocationVersionConflictResponseDtoError.js"; @@ -1853,8 +1854,6 @@ export * from "./TransportConfigurationTwilioProvider.js"; export * from "./TransportConfigurationTwilioRecordingChannels.js"; export * from "./TransportCost.js"; export * from "./TransportCostProvider.js"; -export * from "./TrieveKnowledgeBase.js"; -export * from "./TrieveKnowledgeBaseImport.js"; export * from "./TurnLatency.js"; export * from "./TwilioCredential.js"; export * from "./TwilioCredentialProvider.js"; @@ -1928,7 +1927,6 @@ export * from "./UpdateCloudflareCredentialDto.js"; export * from "./UpdateCloudflareCredentialDtoProvider.js"; export * from "./UpdateCodeToolDto.js"; export * from "./UpdateCodeToolDtoMessagesItem.js"; -export * from "./UpdateCodeToolDtoType.js"; export * from "./UpdateComputerToolDto.js"; export * from "./UpdateComputerToolDtoMessagesItem.js"; export * from "./UpdateComputerToolDtoName.js"; @@ -2098,7 +2096,6 @@ export * from "./UpdateToolVersionMetadataDto.js"; export * from "./UpdateTransferCallToolDto.js"; export * from "./UpdateTransferCallToolDtoDestinationsItem.js"; export * from "./UpdateTransferCallToolDtoMessagesItem.js"; -export * from "./UpdateTrieveKnowledgeBaseDto.js"; export * from "./UpdateTwilioCredentialDto.js"; export * from "./UpdateTwilioCredentialDtoProvider.js"; export * from "./UpdateTwilioPhoneNumberDto.js"; @@ -2136,10 +2133,12 @@ export * from "./UpdateWorkflowDtoVoicemailDetection.js"; export * from "./UpdateWorkflowDtoVoicemailDetectionZero.js"; export * from "./UpdateXAiCredentialDto.js"; export * from "./UpdateXAiCredentialDtoProvider.js"; -export * from "./User.js"; export * from "./UserMessage.js"; export * from "./UserMessageConfidenceSource.js"; export * from "./UserMessageMetadata.js"; +export * from "./UserWithRole.js"; +export * from "./UserWithRoleRole.js"; +export * from "./UserWithRoleRoleZero.js"; export * from "./VapiCost.js"; export * from "./VapiCostSubType.js"; export * from "./VapiModel.js"; diff --git a/src/version.ts b/src/version.ts index f29e2e55..02d1eb13 100644 --- a/src/version.ts +++ b/src/version.ts @@ -1 +1 @@ -export const SDK_VERSION = "3.0.0"; +export const SDK_VERSION = "0.0.0-fern-placeholder"; diff --git a/tests/wire/assistants.test.ts b/tests/wire/assistants.test.ts index aac7f3a7..7242dc40 100644 --- a/tests/wire/assistants.test.ts +++ b/tests/wire/assistants.test.ts @@ -100,6 +100,7 @@ describe("AssistantsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -598,6 +599,7 @@ describe("AssistantsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -1155,6 +1157,7 @@ describe("AssistantsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -1668,6 +1671,7 @@ describe("AssistantsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -2306,6 +2310,7 @@ describe("AssistantsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -2814,6 +2819,7 @@ describe("AssistantsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -3426,6 +3432,7 @@ describe("AssistantsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -3934,6 +3941,7 @@ describe("AssistantsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -4467,7 +4475,7 @@ describe("AssistantsClient", () => { }).rejects.toThrow(Vapi.ConflictError); }); - test("update", async () => { + test("update (1)", async () => { const server = mockServerPool.createServer(); const client = new VapiClient({ maxRetries: 0, token: "test", environment: server.baseUrl }); const rawRequestBody = {}; @@ -4561,6 +4569,7 @@ describe("AssistantsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -5076,6 +5085,7 @@ describe("AssistantsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -5593,4 +5603,26 @@ describe("AssistantsClient", () => { updatedAt: "2024-01-15T09:30:00Z", }); }); + + test("update (2)", async () => { + const server = mockServerPool.createServer(); + const client = new VapiClient({ maxRetries: 0, token: "test", environment: server.baseUrl }); + const rawRequestBody = {}; + const rawResponseBody = { key: "value" }; + + server + .mockEndpoint() + .patch("/assistant/id") + .jsonBody(rawRequestBody) + .respondWith() + .statusCode(409) + .jsonBody(rawResponseBody) + .build(); + + await expect(async () => { + return await client.assistants.update({ + id: "id", + }); + }).rejects.toThrow(Vapi.ConflictError); + }); }); diff --git a/tests/wire/calls.test.ts b/tests/wire/calls.test.ts index cb6a9d33..8016851f 100644 --- a/tests/wire/calls.test.ts +++ b/tests/wire/calls.test.ts @@ -3252,7 +3252,7 @@ describe("CallsClient", () => { const server = mockServerPool.createServer(); const client = new VapiClient({ "maxRetries" : 0 , "token" : "test" , "environment" : server.baseUrl }); const rawRequestBody = { }; - const rawResponseBody = { "type" : "inboundPhoneCall" , "costs" : [ { "type" : "transport" , "provider" : "daily" , "minutes" : 1.1 , "cost" : 1.1 } ] , "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 , "duration" : 1.1 , "isFiltered" : true , "detectedThreats" : [ "detectedThreats" ] , "originalMessage" : "originalMessage" , "confidence" : 1.1 , "confidenceSource" : "provider" , "speakerLabel" : "speakerLabel" } ] , "phoneCallTransport" : "sip" , "status" : "scheduled" , "endedReason" : "call-start-error-neither-assistant-nor-server-set" , "endedMessage" : "endedMessage" , "destination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" , "message" : "message" , "timeout" : 1.1 , "sipVerb" : { "key" : "value" } , "dialTimeout" : 1.1 , "holdAudioUrl" : "holdAudioUrl" , "transferCompleteAudioUrl" : "transferCompleteAudioUrl" , "contextEngineeringPlan" : { "type" : "lastNMessages" , "maxMessages" : 1.1 } , "twiml" : "twiml" , "sipHeadersInReferToEnabled" : true , "fallbackPlan" : { "message" : "message" } } , "name" : "name" , "description" : "description" } , "assistantVersion" : "assistantVersion" , "squadVersion" : "squadVersion" , "transport" : { "provider" : "vapi.websocket" , "conversationType" : "voice" , "audioFormat" : { "sampleRate" : 1.1 , "format" : "pcm_s16le" , "container" : "raw" } } , "phoneNumber" : { "fallbackDestination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" } , "name" : "name" , "description" : "description" } , "hooks" : [ { "on" : "call.ringing" , "do" : [ { "type" : "transfer" } ] } ] , "smsEnabled" : true , "name" : "name" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "twilioPhoneNumber" : "twilioPhoneNumber" , "twilioAccountSid" : "twilioAccountSid" } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "startedAt" : "2024-01-15T09:30:00Z" , "endedAt" : "2024-01-15T09:30:00Z" , "cost" : 1.1 , "costBreakdown" : { "transport" : 1.1 , "stt" : 1.1 , "llm" : 1.1 , "tts" : 1.1 , "vapi" : 1.1 , "chat" : 1.1 , "total" : 1.1 , "llmPromptTokens" : 1.1 , "llmCompletionTokens" : 1.1 , "llmCachedPromptTokens" : 1.1 , "ttsCharacters" : 1.1 , "analysisCostBreakdown" : { "summary" : 1.1 , "summaryPromptTokens" : 1.1 , "summaryCompletionTokens" : 1.1 , "summaryCachedPromptTokens" : 1.1 , "structuredData" : 1.1 , "structuredDataPromptTokens" : 1.1 , "structuredDataCompletionTokens" : 1.1 , "structuredDataCachedPromptTokens" : 1.1 , "successEvaluation" : 1.1 , "successEvaluationPromptTokens" : 1.1 , "successEvaluationCompletionTokens" : 1.1 , "successEvaluationCachedPromptTokens" : 1.1 , "structuredOutput" : 1.1 , "structuredOutputPromptTokens" : 1.1 , "structuredOutputCompletionTokens" : 1.1 , "structuredOutputCachedPromptTokens" : 1.1 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true , "assistantName" : "assistantName" , "userName" : "userName" } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "analysis" : { "summary" : "summary" , "structuredData" : { "key" : "value" } , "structuredDataMulti" : [ { "key" : "value" } ] , "successEvaluation" : "successEvaluation" } , "monitor" : { "monitors" : [ { "monitorId" : "monitorId" , "filterPassed" : true } ] , "listenUrl" : "listenUrl" , "controlUrl" : "controlUrl" } , "artifact" : { "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 } ] , "messagesOpenAIFormatted" : [ { "content" : null , "role" : "assistant" } ] , "skippedStructuredOutputs" : { "key" : { "name" : "name" , "unmetCondition" : { "type" : "minMessages" , "count" : 4 } } } , "transfers" : [ { "destination" : { "type" : "number" , "number" : "number" } } ] , "recording" : { "stereoUrl" : "stereoUrl" , "videoUrl" : "videoUrl" , "videoRecordingStartDelaySeconds" : 1.1 } , "transcript" : "transcript" , "pcapUrl" : "pcapUrl" , "logUrl" : "logUrl" , "nodes" : [ { } ] , "assistantActivations" : [ { "assistantName" : "assistantName" } ] , "variableValues" : { "key" : "value" } , "performanceMetrics" : { "turnLatencies" : [ { } ] , "modelLatencyAverage" : 1.1 , "voiceLatencyAverage" : 1.1 , "transcriberLatencyAverage" : 1.1 , "endpointingLatencyAverage" : 1.1 , "turnLatencyAverage" : 1.1 , "fromTransportLatencyAverage" : 1.1 , "toTransportLatencyAverage" : 1.1 , "numUserInterrupted" : 1.1 , "numAssistantInterrupted" : 1.1 } , "structuredOutputs" : { "key" : "value" } , "scorecards" : { "key" : "value" } , "structuredOutputsLastUpdatedAt" : "2024-01-15T09:30:00Z" , "presignedMonoUrl" : "presignedMonoUrl" , "presignedStereoUrl" : "presignedStereoUrl" , "presignedVideoUrl" : "presignedVideoUrl" , "presignedAssistantUrl" : "presignedAssistantUrl" , "presignedCustomerUrl" : "presignedCustomerUrl" , "presignedPcapUrl" : "presignedPcapUrl" , "presignedLogUrl" : "presignedLogUrl" , "presignedUrlsExpiresAt" : "presignedUrlsExpiresAt" } , "compliance" : { "recordingConsent" : { "type" : "stay-on-line" , "grantedAt" : "2024-01-15T09:30:00Z" } } , "campaignId" : "campaignId" , "assistantId" : "assistantId" , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadId" : "squadId" , "squad" : { "name" : "name" , "members" : [ { "assistantDestinations" : [ { "type" : "assistant" , "assistantName" : "assistantName" } ] , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] , "membersOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "workflowId" : "workflowId" , "workflow" : { "nodes" : [ { "type" : "conversation" , "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "name" : "name" } ] , "model" : { "provider" : "openai" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "model" : "gpt-6-luna" , "temperature" : 1.1 , "maxTokens" : 1.1 } , "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "backgroundSound" : "https://example.com/my-sound.mp3" , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "voicemailDetection" : "off" , "maxDurationSeconds" : 600 , "name" : "name" , "edges" : [ { "from" : "from" , "to" : "to" } ] , "globalPrompt" : "globalPrompt" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "credentialIds" : [ "credentialIds" ] , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } , "voicemailMessage" : "voicemailMessage" } , "workflowOverrides" : { "variableValues" : { "key" : "value" } } , "phoneNumberId" : "phoneNumberId" , "customerId" : "customerId" , "customer" : { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } , "name" : "name" , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } }; + const rawResponseBody = { "type" : "inboundPhoneCall" , "costs" : [ { "type" : "transport" , "provider" : "daily" , "minutes" : 1.1 , "cost" : 1.1 } ] , "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 , "duration" : 1.1 , "isFiltered" : true , "detectedThreats" : [ "detectedThreats" ] , "originalMessage" : "originalMessage" , "confidence" : 1.1 , "confidenceSource" : "provider" , "speakerLabel" : "speakerLabel" } ] , "phoneCallTransport" : "sip" , "status" : "scheduled" , "endedReason" : "call-start-error-neither-assistant-nor-server-set" , "endedMessage" : "endedMessage" , "destination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" , "message" : "message" , "timeout" : 1.1 , "sipVerb" : { "key" : "value" } , "dialTimeout" : 1.1 , "holdAudioUrl" : "holdAudioUrl" , "transferCompleteAudioUrl" : "transferCompleteAudioUrl" , "contextEngineeringPlan" : { "type" : "lastNMessages" , "maxMessages" : 1.1 } , "twiml" : "twiml" , "sipHeadersInReferToEnabled" : true , "fallbackPlan" : { "message" : "message" } } , "name" : "name" , "description" : "description" } , "assistantVersion" : "assistantVersion" , "squadVersion" : "squadVersion" , "transport" : { "provider" : "vapi.websocket" , "conversationType" : "voice" , "audioFormat" : { "sampleRate" : 1.1 , "format" : "pcm_s16le" , "container" : "raw" } } , "phoneNumber" : { "fallbackDestination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" } , "name" : "name" , "description" : "description" } , "hooks" : [ { "on" : "call.ringing" , "do" : [ { "type" : "transfer" } ] } ] , "smsEnabled" : true , "name" : "name" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "twilioPhoneNumber" : "twilioPhoneNumber" , "twilioAccountSid" : "twilioAccountSid" } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "startedAt" : "2024-01-15T09:30:00Z" , "endedAt" : "2024-01-15T09:30:00Z" , "cost" : 1.1 , "costBreakdown" : { "transport" : 1.1 , "stt" : 1.1 , "llm" : 1.1 , "tts" : 1.1 , "vapi" : 1.1 , "chat" : 1.1 , "total" : 1.1 , "llmPromptTokens" : 1.1 , "llmCompletionTokens" : 1.1 , "llmCachedPromptTokens" : 1.1 , "ttsCharacters" : 1.1 , "analysisCostBreakdown" : { "summary" : 1.1 , "summaryPromptTokens" : 1.1 , "summaryCompletionTokens" : 1.1 , "summaryCachedPromptTokens" : 1.1 , "structuredData" : 1.1 , "structuredDataPromptTokens" : 1.1 , "structuredDataCompletionTokens" : 1.1 , "structuredDataCachedPromptTokens" : 1.1 , "successEvaluation" : 1.1 , "successEvaluationPromptTokens" : 1.1 , "successEvaluationCompletionTokens" : 1.1 , "successEvaluationCachedPromptTokens" : 1.1 , "structuredOutput" : 1.1 , "structuredOutputPromptTokens" : 1.1 , "structuredOutputCompletionTokens" : 1.1 , "structuredOutputCachedPromptTokens" : 1.1 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true , "assistantName" : "assistantName" , "userName" : "userName" } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "analysis" : { "summary" : "summary" , "structuredData" : { "key" : "value" } , "structuredDataMulti" : [ { "key" : "value" } ] , "successEvaluation" : "successEvaluation" } , "monitor" : { "monitors" : [ { "monitorId" : "monitorId" , "filterPassed" : true } ] , "listenUrl" : "listenUrl" , "controlUrl" : "controlUrl" } , "artifact" : { "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 } ] , "messagesOpenAIFormatted" : [ { "content" : null , "role" : "assistant" } ] , "skippedStructuredOutputs" : { "key" : { "name" : "name" , "unmetCondition" : { "type" : "minMessages" , "count" : 4 } } } , "transfers" : [ { "destination" : { "type" : "number" , "number" : "number" } } ] , "recording" : { "stereoUrl" : "stereoUrl" , "videoUrl" : "videoUrl" , "videoRecordingStartDelaySeconds" : 1.1 } , "transcript" : "transcript" , "pcapUrl" : "pcapUrl" , "logUrl" : "logUrl" , "nodes" : [ { } ] , "assistantActivations" : [ { "assistantName" : "assistantName" } ] , "variableValues" : { "key" : "value" } , "performanceMetrics" : { "turnLatencies" : [ { } ] , "modelLatencyAverage" : 1.1 , "voiceLatencyAverage" : 1.1 , "transcriberLatencyAverage" : 1.1 , "endpointingLatencyAverage" : 1.1 , "turnLatencyAverage" : 1.1 , "fromTransportLatencyAverage" : 1.1 , "toTransportLatencyAverage" : 1.1 , "numUserInterrupted" : 1.1 , "numAssistantInterrupted" : 1.1 } , "structuredOutputs" : { "key" : "value" } , "scorecards" : { "key" : "value" } , "structuredOutputsLastUpdatedAt" : "2024-01-15T09:30:00Z" , "presignedMonoUrl" : "presignedMonoUrl" , "presignedStereoUrl" : "presignedStereoUrl" , "presignedVideoUrl" : "presignedVideoUrl" , "presignedAssistantUrl" : "presignedAssistantUrl" , "presignedCustomerUrl" : "presignedCustomerUrl" , "presignedPcapUrl" : "presignedPcapUrl" , "presignedLogUrl" : "presignedLogUrl" , "presignedUrlsExpiresAt" : "presignedUrlsExpiresAt" } , "compliance" : { "recordingConsent" : { "type" : "stay-on-line" , "grantedAt" : "2024-01-15T09:30:00Z" } } , "campaignId" : "campaignId" , "assistantId" : "assistantId" , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadId" : "squadId" , "squad" : { "name" : "name" , "members" : [ { "assistantDestinations" : [ { "type" : "assistant" , "assistantName" : "assistantName" } ] , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] , "membersOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "workflowId" : "workflowId" , "workflow" : { "nodes" : [ { "type" : "conversation" , "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "name" : "name" } ] , "model" : { "provider" : "openai" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "model" : "gpt-6-luna" , "temperature" : 1.1 , "maxTokens" : 1.1 } , "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "backgroundSound" : "https://example.com/my-sound.mp3" , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "voicemailDetection" : "off" , "maxDurationSeconds" : 600 , "name" : "name" , "edges" : [ { "from" : "from" , "to" : "to" } ] , "globalPrompt" : "globalPrompt" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "credentialIds" : [ "credentialIds" ] , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } , "voicemailMessage" : "voicemailMessage" } , "workflowOverrides" : { "variableValues" : { "key" : "value" } } , "phoneNumberId" : "phoneNumberId" , "customerId" : "customerId" , "customer" : { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } , "name" : "name" , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } }; server .mockEndpoint() @@ -3672,6 +3672,7 @@ describe("CallsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -4052,6 +4053,7 @@ describe("CallsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -5459,6 +5461,7 @@ describe("CallsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -6930,7 +6933,7 @@ describe("CallsClient", () => { const server = mockServerPool.createServer(); const client = new VapiClient({ "maxRetries" : 0 , "token" : "test" , "environment" : server.baseUrl }); - const rawResponseBody = { "type" : "inboundPhoneCall" , "costs" : [ { "type" : "transport" , "provider" : "daily" , "minutes" : 1.1 , "cost" : 1.1 } ] , "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 , "duration" : 1.1 , "isFiltered" : true , "detectedThreats" : [ "detectedThreats" ] , "originalMessage" : "originalMessage" , "confidence" : 1.1 , "confidenceSource" : "provider" , "speakerLabel" : "speakerLabel" } ] , "phoneCallTransport" : "sip" , "status" : "scheduled" , "endedReason" : "call-start-error-neither-assistant-nor-server-set" , "endedMessage" : "endedMessage" , "destination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" , "message" : "message" , "timeout" : 1.1 , "sipVerb" : { "key" : "value" } , "dialTimeout" : 1.1 , "holdAudioUrl" : "holdAudioUrl" , "transferCompleteAudioUrl" : "transferCompleteAudioUrl" , "contextEngineeringPlan" : { "type" : "lastNMessages" , "maxMessages" : 1.1 } , "twiml" : "twiml" , "sipHeadersInReferToEnabled" : true , "fallbackPlan" : { "message" : "message" } } , "name" : "name" , "description" : "description" } , "assistantVersion" : "assistantVersion" , "squadVersion" : "squadVersion" , "transport" : { "provider" : "vapi.websocket" , "conversationType" : "voice" , "audioFormat" : { "sampleRate" : 1.1 , "format" : "pcm_s16le" , "container" : "raw" } } , "phoneNumber" : { "fallbackDestination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" } , "name" : "name" , "description" : "description" } , "hooks" : [ { "on" : "call.ringing" , "do" : [ { "type" : "transfer" } ] } ] , "smsEnabled" : true , "name" : "name" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "twilioPhoneNumber" : "twilioPhoneNumber" , "twilioAccountSid" : "twilioAccountSid" } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "startedAt" : "2024-01-15T09:30:00Z" , "endedAt" : "2024-01-15T09:30:00Z" , "cost" : 1.1 , "costBreakdown" : { "transport" : 1.1 , "stt" : 1.1 , "llm" : 1.1 , "tts" : 1.1 , "vapi" : 1.1 , "chat" : 1.1 , "total" : 1.1 , "llmPromptTokens" : 1.1 , "llmCompletionTokens" : 1.1 , "llmCachedPromptTokens" : 1.1 , "ttsCharacters" : 1.1 , "analysisCostBreakdown" : { "summary" : 1.1 , "summaryPromptTokens" : 1.1 , "summaryCompletionTokens" : 1.1 , "summaryCachedPromptTokens" : 1.1 , "structuredData" : 1.1 , "structuredDataPromptTokens" : 1.1 , "structuredDataCompletionTokens" : 1.1 , "structuredDataCachedPromptTokens" : 1.1 , "successEvaluation" : 1.1 , "successEvaluationPromptTokens" : 1.1 , "successEvaluationCompletionTokens" : 1.1 , "successEvaluationCachedPromptTokens" : 1.1 , "structuredOutput" : 1.1 , "structuredOutputPromptTokens" : 1.1 , "structuredOutputCompletionTokens" : 1.1 , "structuredOutputCachedPromptTokens" : 1.1 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true , "assistantName" : "assistantName" , "userName" : "userName" } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "analysis" : { "summary" : "summary" , "structuredData" : { "key" : "value" } , "structuredDataMulti" : [ { "key" : "value" } ] , "successEvaluation" : "successEvaluation" } , "monitor" : { "monitors" : [ { "monitorId" : "monitorId" , "filterPassed" : true } ] , "listenUrl" : "listenUrl" , "controlUrl" : "controlUrl" } , "artifact" : { "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 } ] , "messagesOpenAIFormatted" : [ { "content" : null , "role" : "assistant" } ] , "skippedStructuredOutputs" : { "key" : { "name" : "name" , "unmetCondition" : { "type" : "minMessages" , "count" : 4 } } } , "transfers" : [ { "destination" : { "type" : "number" , "number" : "number" } } ] , "recording" : { "stereoUrl" : "stereoUrl" , "videoUrl" : "videoUrl" , "videoRecordingStartDelaySeconds" : 1.1 } , "transcript" : "transcript" , "pcapUrl" : "pcapUrl" , "logUrl" : "logUrl" , "nodes" : [ { } ] , "assistantActivations" : [ { "assistantName" : "assistantName" } ] , "variableValues" : { "key" : "value" } , "performanceMetrics" : { "turnLatencies" : [ { } ] , "modelLatencyAverage" : 1.1 , "voiceLatencyAverage" : 1.1 , "transcriberLatencyAverage" : 1.1 , "endpointingLatencyAverage" : 1.1 , "turnLatencyAverage" : 1.1 , "fromTransportLatencyAverage" : 1.1 , "toTransportLatencyAverage" : 1.1 , "numUserInterrupted" : 1.1 , "numAssistantInterrupted" : 1.1 } , "structuredOutputs" : { "key" : "value" } , "scorecards" : { "key" : "value" } , "structuredOutputsLastUpdatedAt" : "2024-01-15T09:30:00Z" , "presignedMonoUrl" : "presignedMonoUrl" , "presignedStereoUrl" : "presignedStereoUrl" , "presignedVideoUrl" : "presignedVideoUrl" , "presignedAssistantUrl" : "presignedAssistantUrl" , "presignedCustomerUrl" : "presignedCustomerUrl" , "presignedPcapUrl" : "presignedPcapUrl" , "presignedLogUrl" : "presignedLogUrl" , "presignedUrlsExpiresAt" : "presignedUrlsExpiresAt" } , "compliance" : { "recordingConsent" : { "type" : "stay-on-line" , "grantedAt" : "2024-01-15T09:30:00Z" } } , "campaignId" : "campaignId" , "assistantId" : "assistantId" , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadId" : "squadId" , "squad" : { "name" : "name" , "members" : [ { "assistantDestinations" : [ { "type" : "assistant" , "assistantName" : "assistantName" } ] , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] , "membersOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "workflowId" : "workflowId" , "workflow" : { "nodes" : [ { "type" : "conversation" , "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "name" : "name" } ] , "model" : { "provider" : "openai" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "model" : "gpt-6-luna" , "temperature" : 1.1 , "maxTokens" : 1.1 } , "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "backgroundSound" : "https://example.com/my-sound.mp3" , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "voicemailDetection" : "off" , "maxDurationSeconds" : 600 , "name" : "name" , "edges" : [ { "from" : "from" , "to" : "to" } ] , "globalPrompt" : "globalPrompt" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "credentialIds" : [ "credentialIds" ] , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } , "voicemailMessage" : "voicemailMessage" } , "workflowOverrides" : { "variableValues" : { "key" : "value" } } , "phoneNumberId" : "phoneNumberId" , "customerId" : "customerId" , "customer" : { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } , "name" : "name" , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } }; + const rawResponseBody = { "type" : "inboundPhoneCall" , "costs" : [ { "type" : "transport" , "provider" : "daily" , "minutes" : 1.1 , "cost" : 1.1 } ] , "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 , "duration" : 1.1 , "isFiltered" : true , "detectedThreats" : [ "detectedThreats" ] , "originalMessage" : "originalMessage" , "confidence" : 1.1 , "confidenceSource" : "provider" , "speakerLabel" : "speakerLabel" } ] , "phoneCallTransport" : "sip" , "status" : "scheduled" , "endedReason" : "call-start-error-neither-assistant-nor-server-set" , "endedMessage" : "endedMessage" , "destination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" , "message" : "message" , "timeout" : 1.1 , "sipVerb" : { "key" : "value" } , "dialTimeout" : 1.1 , "holdAudioUrl" : "holdAudioUrl" , "transferCompleteAudioUrl" : "transferCompleteAudioUrl" , "contextEngineeringPlan" : { "type" : "lastNMessages" , "maxMessages" : 1.1 } , "twiml" : "twiml" , "sipHeadersInReferToEnabled" : true , "fallbackPlan" : { "message" : "message" } } , "name" : "name" , "description" : "description" } , "assistantVersion" : "assistantVersion" , "squadVersion" : "squadVersion" , "transport" : { "provider" : "vapi.websocket" , "conversationType" : "voice" , "audioFormat" : { "sampleRate" : 1.1 , "format" : "pcm_s16le" , "container" : "raw" } } , "phoneNumber" : { "fallbackDestination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" } , "name" : "name" , "description" : "description" } , "hooks" : [ { "on" : "call.ringing" , "do" : [ { "type" : "transfer" } ] } ] , "smsEnabled" : true , "name" : "name" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "twilioPhoneNumber" : "twilioPhoneNumber" , "twilioAccountSid" : "twilioAccountSid" } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "startedAt" : "2024-01-15T09:30:00Z" , "endedAt" : "2024-01-15T09:30:00Z" , "cost" : 1.1 , "costBreakdown" : { "transport" : 1.1 , "stt" : 1.1 , "llm" : 1.1 , "tts" : 1.1 , "vapi" : 1.1 , "chat" : 1.1 , "total" : 1.1 , "llmPromptTokens" : 1.1 , "llmCompletionTokens" : 1.1 , "llmCachedPromptTokens" : 1.1 , "ttsCharacters" : 1.1 , "analysisCostBreakdown" : { "summary" : 1.1 , "summaryPromptTokens" : 1.1 , "summaryCompletionTokens" : 1.1 , "summaryCachedPromptTokens" : 1.1 , "structuredData" : 1.1 , "structuredDataPromptTokens" : 1.1 , "structuredDataCompletionTokens" : 1.1 , "structuredDataCachedPromptTokens" : 1.1 , "successEvaluation" : 1.1 , "successEvaluationPromptTokens" : 1.1 , "successEvaluationCompletionTokens" : 1.1 , "successEvaluationCachedPromptTokens" : 1.1 , "structuredOutput" : 1.1 , "structuredOutputPromptTokens" : 1.1 , "structuredOutputCompletionTokens" : 1.1 , "structuredOutputCachedPromptTokens" : 1.1 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true , "assistantName" : "assistantName" , "userName" : "userName" } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "analysis" : { "summary" : "summary" , "structuredData" : { "key" : "value" } , "structuredDataMulti" : [ { "key" : "value" } ] , "successEvaluation" : "successEvaluation" } , "monitor" : { "monitors" : [ { "monitorId" : "monitorId" , "filterPassed" : true } ] , "listenUrl" : "listenUrl" , "controlUrl" : "controlUrl" } , "artifact" : { "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 } ] , "messagesOpenAIFormatted" : [ { "content" : null , "role" : "assistant" } ] , "skippedStructuredOutputs" : { "key" : { "name" : "name" , "unmetCondition" : { "type" : "minMessages" , "count" : 4 } } } , "transfers" : [ { "destination" : { "type" : "number" , "number" : "number" } } ] , "recording" : { "stereoUrl" : "stereoUrl" , "videoUrl" : "videoUrl" , "videoRecordingStartDelaySeconds" : 1.1 } , "transcript" : "transcript" , "pcapUrl" : "pcapUrl" , "logUrl" : "logUrl" , "nodes" : [ { } ] , "assistantActivations" : [ { "assistantName" : "assistantName" } ] , "variableValues" : { "key" : "value" } , "performanceMetrics" : { "turnLatencies" : [ { } ] , "modelLatencyAverage" : 1.1 , "voiceLatencyAverage" : 1.1 , "transcriberLatencyAverage" : 1.1 , "endpointingLatencyAverage" : 1.1 , "turnLatencyAverage" : 1.1 , "fromTransportLatencyAverage" : 1.1 , "toTransportLatencyAverage" : 1.1 , "numUserInterrupted" : 1.1 , "numAssistantInterrupted" : 1.1 } , "structuredOutputs" : { "key" : "value" } , "scorecards" : { "key" : "value" } , "structuredOutputsLastUpdatedAt" : "2024-01-15T09:30:00Z" , "presignedMonoUrl" : "presignedMonoUrl" , "presignedStereoUrl" : "presignedStereoUrl" , "presignedVideoUrl" : "presignedVideoUrl" , "presignedAssistantUrl" : "presignedAssistantUrl" , "presignedCustomerUrl" : "presignedCustomerUrl" , "presignedPcapUrl" : "presignedPcapUrl" , "presignedLogUrl" : "presignedLogUrl" , "presignedUrlsExpiresAt" : "presignedUrlsExpiresAt" } , "compliance" : { "recordingConsent" : { "type" : "stay-on-line" , "grantedAt" : "2024-01-15T09:30:00Z" } } , "campaignId" : "campaignId" , "assistantId" : "assistantId" , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadId" : "squadId" , "squad" : { "name" : "name" , "members" : [ { "assistantDestinations" : [ { "type" : "assistant" , "assistantName" : "assistantName" } ] , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] , "membersOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "workflowId" : "workflowId" , "workflow" : { "nodes" : [ { "type" : "conversation" , "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "name" : "name" } ] , "model" : { "provider" : "openai" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "model" : "gpt-6-luna" , "temperature" : 1.1 , "maxTokens" : 1.1 } , "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "backgroundSound" : "https://example.com/my-sound.mp3" , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "voicemailDetection" : "off" , "maxDurationSeconds" : 600 , "name" : "name" , "edges" : [ { "from" : "from" , "to" : "to" } ] , "globalPrompt" : "globalPrompt" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "credentialIds" : [ "credentialIds" ] , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } , "voicemailMessage" : "voicemailMessage" } , "workflowOverrides" : { "variableValues" : { "key" : "value" } } , "phoneNumberId" : "phoneNumberId" , "customerId" : "customerId" , "customer" : { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } , "name" : "name" , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } }; server .mockEndpoint() @@ -7351,6 +7354,7 @@ describe("CallsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -7731,6 +7735,7 @@ describe("CallsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -9138,6 +9143,7 @@ describe("CallsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -10571,7 +10577,7 @@ describe("CallsClient", () => { const server = mockServerPool.createServer(); const client = new VapiClient({ "maxRetries" : 0 , "token" : "test" , "environment" : server.baseUrl }); const rawRequestBody = { }; - const rawResponseBody = { "type" : "inboundPhoneCall" , "costs" : [ { "type" : "transport" , "provider" : "daily" , "minutes" : 1.1 , "cost" : 1.1 } ] , "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 , "duration" : 1.1 , "isFiltered" : true , "detectedThreats" : [ "detectedThreats" ] , "originalMessage" : "originalMessage" , "confidence" : 1.1 , "confidenceSource" : "provider" , "speakerLabel" : "speakerLabel" } ] , "phoneCallTransport" : "sip" , "status" : "scheduled" , "endedReason" : "call-start-error-neither-assistant-nor-server-set" , "endedMessage" : "endedMessage" , "destination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" , "message" : "message" , "timeout" : 1.1 , "sipVerb" : { "key" : "value" } , "dialTimeout" : 1.1 , "holdAudioUrl" : "holdAudioUrl" , "transferCompleteAudioUrl" : "transferCompleteAudioUrl" , "contextEngineeringPlan" : { "type" : "lastNMessages" , "maxMessages" : 1.1 } , "twiml" : "twiml" , "sipHeadersInReferToEnabled" : true , "fallbackPlan" : { "message" : "message" } } , "name" : "name" , "description" : "description" } , "assistantVersion" : "assistantVersion" , "squadVersion" : "squadVersion" , "transport" : { "provider" : "vapi.websocket" , "conversationType" : "voice" , "audioFormat" : { "sampleRate" : 1.1 , "format" : "pcm_s16le" , "container" : "raw" } } , "phoneNumber" : { "fallbackDestination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" } , "name" : "name" , "description" : "description" } , "hooks" : [ { "on" : "call.ringing" , "do" : [ { "type" : "transfer" } ] } ] , "smsEnabled" : true , "name" : "name" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "twilioPhoneNumber" : "twilioPhoneNumber" , "twilioAccountSid" : "twilioAccountSid" } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "startedAt" : "2024-01-15T09:30:00Z" , "endedAt" : "2024-01-15T09:30:00Z" , "cost" : 1.1 , "costBreakdown" : { "transport" : 1.1 , "stt" : 1.1 , "llm" : 1.1 , "tts" : 1.1 , "vapi" : 1.1 , "chat" : 1.1 , "total" : 1.1 , "llmPromptTokens" : 1.1 , "llmCompletionTokens" : 1.1 , "llmCachedPromptTokens" : 1.1 , "ttsCharacters" : 1.1 , "analysisCostBreakdown" : { "summary" : 1.1 , "summaryPromptTokens" : 1.1 , "summaryCompletionTokens" : 1.1 , "summaryCachedPromptTokens" : 1.1 , "structuredData" : 1.1 , "structuredDataPromptTokens" : 1.1 , "structuredDataCompletionTokens" : 1.1 , "structuredDataCachedPromptTokens" : 1.1 , "successEvaluation" : 1.1 , "successEvaluationPromptTokens" : 1.1 , "successEvaluationCompletionTokens" : 1.1 , "successEvaluationCachedPromptTokens" : 1.1 , "structuredOutput" : 1.1 , "structuredOutputPromptTokens" : 1.1 , "structuredOutputCompletionTokens" : 1.1 , "structuredOutputCachedPromptTokens" : 1.1 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true , "assistantName" : "assistantName" , "userName" : "userName" } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "analysis" : { "summary" : "summary" , "structuredData" : { "key" : "value" } , "structuredDataMulti" : [ { "key" : "value" } ] , "successEvaluation" : "successEvaluation" } , "monitor" : { "monitors" : [ { "monitorId" : "monitorId" , "filterPassed" : true } ] , "listenUrl" : "listenUrl" , "controlUrl" : "controlUrl" } , "artifact" : { "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 } ] , "messagesOpenAIFormatted" : [ { "content" : null , "role" : "assistant" } ] , "skippedStructuredOutputs" : { "key" : { "name" : "name" , "unmetCondition" : { "type" : "minMessages" , "count" : 4 } } } , "transfers" : [ { "destination" : { "type" : "number" , "number" : "number" } } ] , "recording" : { "stereoUrl" : "stereoUrl" , "videoUrl" : "videoUrl" , "videoRecordingStartDelaySeconds" : 1.1 } , "transcript" : "transcript" , "pcapUrl" : "pcapUrl" , "logUrl" : "logUrl" , "nodes" : [ { } ] , "assistantActivations" : [ { "assistantName" : "assistantName" } ] , "variableValues" : { "key" : "value" } , "performanceMetrics" : { "turnLatencies" : [ { } ] , "modelLatencyAverage" : 1.1 , "voiceLatencyAverage" : 1.1 , "transcriberLatencyAverage" : 1.1 , "endpointingLatencyAverage" : 1.1 , "turnLatencyAverage" : 1.1 , "fromTransportLatencyAverage" : 1.1 , "toTransportLatencyAverage" : 1.1 , "numUserInterrupted" : 1.1 , "numAssistantInterrupted" : 1.1 } , "structuredOutputs" : { "key" : "value" } , "scorecards" : { "key" : "value" } , "structuredOutputsLastUpdatedAt" : "2024-01-15T09:30:00Z" , "presignedMonoUrl" : "presignedMonoUrl" , "presignedStereoUrl" : "presignedStereoUrl" , "presignedVideoUrl" : "presignedVideoUrl" , "presignedAssistantUrl" : "presignedAssistantUrl" , "presignedCustomerUrl" : "presignedCustomerUrl" , "presignedPcapUrl" : "presignedPcapUrl" , "presignedLogUrl" : "presignedLogUrl" , "presignedUrlsExpiresAt" : "presignedUrlsExpiresAt" } , "compliance" : { "recordingConsent" : { "type" : "stay-on-line" , "grantedAt" : "2024-01-15T09:30:00Z" } } , "campaignId" : "campaignId" , "assistantId" : "assistantId" , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadId" : "squadId" , "squad" : { "name" : "name" , "members" : [ { "assistantDestinations" : [ { "type" : "assistant" , "assistantName" : "assistantName" } ] , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] , "membersOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "workflowId" : "workflowId" , "workflow" : { "nodes" : [ { "type" : "conversation" , "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "name" : "name" } ] , "model" : { "provider" : "openai" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "model" : "gpt-6-luna" , "temperature" : 1.1 , "maxTokens" : 1.1 } , "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "backgroundSound" : "https://example.com/my-sound.mp3" , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "voicemailDetection" : "off" , "maxDurationSeconds" : 600 , "name" : "name" , "edges" : [ { "from" : "from" , "to" : "to" } ] , "globalPrompt" : "globalPrompt" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "credentialIds" : [ "credentialIds" ] , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } , "voicemailMessage" : "voicemailMessage" } , "workflowOverrides" : { "variableValues" : { "key" : "value" } } , "phoneNumberId" : "phoneNumberId" , "customerId" : "customerId" , "customer" : { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } , "name" : "name" , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } }; + const rawResponseBody = { "type" : "inboundPhoneCall" , "costs" : [ { "type" : "transport" , "provider" : "daily" , "minutes" : 1.1 , "cost" : 1.1 } ] , "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 , "duration" : 1.1 , "isFiltered" : true , "detectedThreats" : [ "detectedThreats" ] , "originalMessage" : "originalMessage" , "confidence" : 1.1 , "confidenceSource" : "provider" , "speakerLabel" : "speakerLabel" } ] , "phoneCallTransport" : "sip" , "status" : "scheduled" , "endedReason" : "call-start-error-neither-assistant-nor-server-set" , "endedMessage" : "endedMessage" , "destination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" , "message" : "message" , "timeout" : 1.1 , "sipVerb" : { "key" : "value" } , "dialTimeout" : 1.1 , "holdAudioUrl" : "holdAudioUrl" , "transferCompleteAudioUrl" : "transferCompleteAudioUrl" , "contextEngineeringPlan" : { "type" : "lastNMessages" , "maxMessages" : 1.1 } , "twiml" : "twiml" , "sipHeadersInReferToEnabled" : true , "fallbackPlan" : { "message" : "message" } } , "name" : "name" , "description" : "description" } , "assistantVersion" : "assistantVersion" , "squadVersion" : "squadVersion" , "transport" : { "provider" : "vapi.websocket" , "conversationType" : "voice" , "audioFormat" : { "sampleRate" : 1.1 , "format" : "pcm_s16le" , "container" : "raw" } } , "phoneNumber" : { "fallbackDestination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" } , "name" : "name" , "description" : "description" } , "hooks" : [ { "on" : "call.ringing" , "do" : [ { "type" : "transfer" } ] } ] , "smsEnabled" : true , "name" : "name" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "twilioPhoneNumber" : "twilioPhoneNumber" , "twilioAccountSid" : "twilioAccountSid" } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "startedAt" : "2024-01-15T09:30:00Z" , "endedAt" : "2024-01-15T09:30:00Z" , "cost" : 1.1 , "costBreakdown" : { "transport" : 1.1 , "stt" : 1.1 , "llm" : 1.1 , "tts" : 1.1 , "vapi" : 1.1 , "chat" : 1.1 , "total" : 1.1 , "llmPromptTokens" : 1.1 , "llmCompletionTokens" : 1.1 , "llmCachedPromptTokens" : 1.1 , "ttsCharacters" : 1.1 , "analysisCostBreakdown" : { "summary" : 1.1 , "summaryPromptTokens" : 1.1 , "summaryCompletionTokens" : 1.1 , "summaryCachedPromptTokens" : 1.1 , "structuredData" : 1.1 , "structuredDataPromptTokens" : 1.1 , "structuredDataCompletionTokens" : 1.1 , "structuredDataCachedPromptTokens" : 1.1 , "successEvaluation" : 1.1 , "successEvaluationPromptTokens" : 1.1 , "successEvaluationCompletionTokens" : 1.1 , "successEvaluationCachedPromptTokens" : 1.1 , "structuredOutput" : 1.1 , "structuredOutputPromptTokens" : 1.1 , "structuredOutputCompletionTokens" : 1.1 , "structuredOutputCachedPromptTokens" : 1.1 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true , "assistantName" : "assistantName" , "userName" : "userName" } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "analysis" : { "summary" : "summary" , "structuredData" : { "key" : "value" } , "structuredDataMulti" : [ { "key" : "value" } ] , "successEvaluation" : "successEvaluation" } , "monitor" : { "monitors" : [ { "monitorId" : "monitorId" , "filterPassed" : true } ] , "listenUrl" : "listenUrl" , "controlUrl" : "controlUrl" } , "artifact" : { "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 } ] , "messagesOpenAIFormatted" : [ { "content" : null , "role" : "assistant" } ] , "skippedStructuredOutputs" : { "key" : { "name" : "name" , "unmetCondition" : { "type" : "minMessages" , "count" : 4 } } } , "transfers" : [ { "destination" : { "type" : "number" , "number" : "number" } } ] , "recording" : { "stereoUrl" : "stereoUrl" , "videoUrl" : "videoUrl" , "videoRecordingStartDelaySeconds" : 1.1 } , "transcript" : "transcript" , "pcapUrl" : "pcapUrl" , "logUrl" : "logUrl" , "nodes" : [ { } ] , "assistantActivations" : [ { "assistantName" : "assistantName" } ] , "variableValues" : { "key" : "value" } , "performanceMetrics" : { "turnLatencies" : [ { } ] , "modelLatencyAverage" : 1.1 , "voiceLatencyAverage" : 1.1 , "transcriberLatencyAverage" : 1.1 , "endpointingLatencyAverage" : 1.1 , "turnLatencyAverage" : 1.1 , "fromTransportLatencyAverage" : 1.1 , "toTransportLatencyAverage" : 1.1 , "numUserInterrupted" : 1.1 , "numAssistantInterrupted" : 1.1 } , "structuredOutputs" : { "key" : "value" } , "scorecards" : { "key" : "value" } , "structuredOutputsLastUpdatedAt" : "2024-01-15T09:30:00Z" , "presignedMonoUrl" : "presignedMonoUrl" , "presignedStereoUrl" : "presignedStereoUrl" , "presignedVideoUrl" : "presignedVideoUrl" , "presignedAssistantUrl" : "presignedAssistantUrl" , "presignedCustomerUrl" : "presignedCustomerUrl" , "presignedPcapUrl" : "presignedPcapUrl" , "presignedLogUrl" : "presignedLogUrl" , "presignedUrlsExpiresAt" : "presignedUrlsExpiresAt" } , "compliance" : { "recordingConsent" : { "type" : "stay-on-line" , "grantedAt" : "2024-01-15T09:30:00Z" } } , "campaignId" : "campaignId" , "assistantId" : "assistantId" , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadId" : "squadId" , "squad" : { "name" : "name" , "members" : [ { "assistantDestinations" : [ { "type" : "assistant" , "assistantName" : "assistantName" } ] , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] , "membersOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "workflowId" : "workflowId" , "workflow" : { "nodes" : [ { "type" : "conversation" , "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "name" : "name" } ] , "model" : { "provider" : "openai" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "model" : "gpt-6-luna" , "temperature" : 1.1 , "maxTokens" : 1.1 } , "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "backgroundSound" : "https://example.com/my-sound.mp3" , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "voicemailDetection" : "off" , "maxDurationSeconds" : 600 , "name" : "name" , "edges" : [ { "from" : "from" , "to" : "to" } ] , "globalPrompt" : "globalPrompt" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "credentialIds" : [ "credentialIds" ] , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } , "voicemailMessage" : "voicemailMessage" } , "workflowOverrides" : { "variableValues" : { "key" : "value" } } , "phoneNumberId" : "phoneNumberId" , "customerId" : "customerId" , "customer" : { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } , "name" : "name" , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } }; server .mockEndpoint() @@ -10993,6 +10999,7 @@ describe("CallsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -11373,6 +11380,7 @@ describe("CallsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -12780,6 +12788,7 @@ describe("CallsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -14234,7 +14243,7 @@ describe("CallsClient", () => { const server = mockServerPool.createServer(); const client = new VapiClient({ "maxRetries" : 0 , "token" : "test" , "environment" : server.baseUrl }); const rawRequestBody = { }; - const rawResponseBody = { "type" : "inboundPhoneCall" , "costs" : [ { "type" : "transport" , "provider" : "daily" , "minutes" : 1.1 , "cost" : 1.1 } ] , "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 , "duration" : 1.1 , "isFiltered" : true , "detectedThreats" : [ "detectedThreats" ] , "originalMessage" : "originalMessage" , "confidence" : 1.1 , "confidenceSource" : "provider" , "speakerLabel" : "speakerLabel" } ] , "phoneCallTransport" : "sip" , "status" : "scheduled" , "endedReason" : "call-start-error-neither-assistant-nor-server-set" , "endedMessage" : "endedMessage" , "destination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" , "message" : "message" , "timeout" : 1.1 , "sipVerb" : { "key" : "value" } , "dialTimeout" : 1.1 , "holdAudioUrl" : "holdAudioUrl" , "transferCompleteAudioUrl" : "transferCompleteAudioUrl" , "contextEngineeringPlan" : { "type" : "lastNMessages" , "maxMessages" : 1.1 } , "twiml" : "twiml" , "sipHeadersInReferToEnabled" : true , "fallbackPlan" : { "message" : "message" } } , "name" : "name" , "description" : "description" } , "assistantVersion" : "assistantVersion" , "squadVersion" : "squadVersion" , "transport" : { "provider" : "vapi.websocket" , "conversationType" : "voice" , "audioFormat" : { "sampleRate" : 1.1 , "format" : "pcm_s16le" , "container" : "raw" } } , "phoneNumber" : { "fallbackDestination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" } , "name" : "name" , "description" : "description" } , "hooks" : [ { "on" : "call.ringing" , "do" : [ { "type" : "transfer" } ] } ] , "smsEnabled" : true , "name" : "name" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "twilioPhoneNumber" : "twilioPhoneNumber" , "twilioAccountSid" : "twilioAccountSid" } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "startedAt" : "2024-01-15T09:30:00Z" , "endedAt" : "2024-01-15T09:30:00Z" , "cost" : 1.1 , "costBreakdown" : { "transport" : 1.1 , "stt" : 1.1 , "llm" : 1.1 , "tts" : 1.1 , "vapi" : 1.1 , "chat" : 1.1 , "total" : 1.1 , "llmPromptTokens" : 1.1 , "llmCompletionTokens" : 1.1 , "llmCachedPromptTokens" : 1.1 , "ttsCharacters" : 1.1 , "analysisCostBreakdown" : { "summary" : 1.1 , "summaryPromptTokens" : 1.1 , "summaryCompletionTokens" : 1.1 , "summaryCachedPromptTokens" : 1.1 , "structuredData" : 1.1 , "structuredDataPromptTokens" : 1.1 , "structuredDataCompletionTokens" : 1.1 , "structuredDataCachedPromptTokens" : 1.1 , "successEvaluation" : 1.1 , "successEvaluationPromptTokens" : 1.1 , "successEvaluationCompletionTokens" : 1.1 , "successEvaluationCachedPromptTokens" : 1.1 , "structuredOutput" : 1.1 , "structuredOutputPromptTokens" : 1.1 , "structuredOutputCompletionTokens" : 1.1 , "structuredOutputCachedPromptTokens" : 1.1 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true , "assistantName" : "assistantName" , "userName" : "userName" } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "analysis" : { "summary" : "summary" , "structuredData" : { "key" : "value" } , "structuredDataMulti" : [ { "key" : "value" } ] , "successEvaluation" : "successEvaluation" } , "monitor" : { "monitors" : [ { "monitorId" : "monitorId" , "filterPassed" : true } ] , "listenUrl" : "listenUrl" , "controlUrl" : "controlUrl" } , "artifact" : { "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 } ] , "messagesOpenAIFormatted" : [ { "content" : null , "role" : "assistant" } ] , "skippedStructuredOutputs" : { "key" : { "name" : "name" , "unmetCondition" : { "type" : "minMessages" , "count" : 4 } } } , "transfers" : [ { "destination" : { "type" : "number" , "number" : "number" } } ] , "recording" : { "stereoUrl" : "stereoUrl" , "videoUrl" : "videoUrl" , "videoRecordingStartDelaySeconds" : 1.1 } , "transcript" : "transcript" , "pcapUrl" : "pcapUrl" , "logUrl" : "logUrl" , "nodes" : [ { } ] , "assistantActivations" : [ { "assistantName" : "assistantName" } ] , "variableValues" : { "key" : "value" } , "performanceMetrics" : { "turnLatencies" : [ { } ] , "modelLatencyAverage" : 1.1 , "voiceLatencyAverage" : 1.1 , "transcriberLatencyAverage" : 1.1 , "endpointingLatencyAverage" : 1.1 , "turnLatencyAverage" : 1.1 , "fromTransportLatencyAverage" : 1.1 , "toTransportLatencyAverage" : 1.1 , "numUserInterrupted" : 1.1 , "numAssistantInterrupted" : 1.1 } , "structuredOutputs" : { "key" : "value" } , "scorecards" : { "key" : "value" } , "structuredOutputsLastUpdatedAt" : "2024-01-15T09:30:00Z" , "presignedMonoUrl" : "presignedMonoUrl" , "presignedStereoUrl" : "presignedStereoUrl" , "presignedVideoUrl" : "presignedVideoUrl" , "presignedAssistantUrl" : "presignedAssistantUrl" , "presignedCustomerUrl" : "presignedCustomerUrl" , "presignedPcapUrl" : "presignedPcapUrl" , "presignedLogUrl" : "presignedLogUrl" , "presignedUrlsExpiresAt" : "presignedUrlsExpiresAt" } , "compliance" : { "recordingConsent" : { "type" : "stay-on-line" , "grantedAt" : "2024-01-15T09:30:00Z" } } , "campaignId" : "campaignId" , "assistantId" : "assistantId" , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadId" : "squadId" , "squad" : { "name" : "name" , "members" : [ { "assistantDestinations" : [ { "type" : "assistant" , "assistantName" : "assistantName" } ] , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] , "membersOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "workflowId" : "workflowId" , "workflow" : { "nodes" : [ { "type" : "conversation" , "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "name" : "name" } ] , "model" : { "provider" : "openai" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "model" : "gpt-6-luna" , "temperature" : 1.1 , "maxTokens" : 1.1 } , "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "backgroundSound" : "https://example.com/my-sound.mp3" , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "voicemailDetection" : "off" , "maxDurationSeconds" : 600 , "name" : "name" , "edges" : [ { "from" : "from" , "to" : "to" } ] , "globalPrompt" : "globalPrompt" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "credentialIds" : [ "credentialIds" ] , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } , "voicemailMessage" : "voicemailMessage" } , "workflowOverrides" : { "variableValues" : { "key" : "value" } } , "phoneNumberId" : "phoneNumberId" , "customerId" : "customerId" , "customer" : { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } , "name" : "name" , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } }; + const rawResponseBody = { "type" : "inboundPhoneCall" , "costs" : [ { "type" : "transport" , "provider" : "daily" , "minutes" : 1.1 , "cost" : 1.1 } ] , "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 , "duration" : 1.1 , "isFiltered" : true , "detectedThreats" : [ "detectedThreats" ] , "originalMessage" : "originalMessage" , "confidence" : 1.1 , "confidenceSource" : "provider" , "speakerLabel" : "speakerLabel" } ] , "phoneCallTransport" : "sip" , "status" : "scheduled" , "endedReason" : "call-start-error-neither-assistant-nor-server-set" , "endedMessage" : "endedMessage" , "destination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" , "message" : "message" , "timeout" : 1.1 , "sipVerb" : { "key" : "value" } , "dialTimeout" : 1.1 , "holdAudioUrl" : "holdAudioUrl" , "transferCompleteAudioUrl" : "transferCompleteAudioUrl" , "contextEngineeringPlan" : { "type" : "lastNMessages" , "maxMessages" : 1.1 } , "twiml" : "twiml" , "sipHeadersInReferToEnabled" : true , "fallbackPlan" : { "message" : "message" } } , "name" : "name" , "description" : "description" } , "assistantVersion" : "assistantVersion" , "squadVersion" : "squadVersion" , "transport" : { "provider" : "vapi.websocket" , "conversationType" : "voice" , "audioFormat" : { "sampleRate" : 1.1 , "format" : "pcm_s16le" , "container" : "raw" } } , "phoneNumber" : { "fallbackDestination" : { "type" : "number" , "message" : "message" , "numberE164CheckEnabled" : true , "number" : "number" , "extension" : "extension" , "callerId" : "callerId" , "transferPlan" : { "mode" : "blind-transfer" } , "name" : "name" , "description" : "description" } , "hooks" : [ { "on" : "call.ringing" , "do" : [ { "type" : "transfer" } ] } ] , "smsEnabled" : true , "name" : "name" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "twilioPhoneNumber" : "twilioPhoneNumber" , "twilioAccountSid" : "twilioAccountSid" } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "startedAt" : "2024-01-15T09:30:00Z" , "endedAt" : "2024-01-15T09:30:00Z" , "cost" : 1.1 , "costBreakdown" : { "transport" : 1.1 , "stt" : 1.1 , "llm" : 1.1 , "tts" : 1.1 , "vapi" : 1.1 , "chat" : 1.1 , "total" : 1.1 , "llmPromptTokens" : 1.1 , "llmCompletionTokens" : 1.1 , "llmCachedPromptTokens" : 1.1 , "ttsCharacters" : 1.1 , "analysisCostBreakdown" : { "summary" : 1.1 , "summaryPromptTokens" : 1.1 , "summaryCompletionTokens" : 1.1 , "summaryCachedPromptTokens" : 1.1 , "structuredData" : 1.1 , "structuredDataPromptTokens" : 1.1 , "structuredDataCompletionTokens" : 1.1 , "structuredDataCachedPromptTokens" : 1.1 , "successEvaluation" : 1.1 , "successEvaluationPromptTokens" : 1.1 , "successEvaluationCompletionTokens" : 1.1 , "successEvaluationCachedPromptTokens" : 1.1 , "structuredOutput" : 1.1 , "structuredOutputPromptTokens" : 1.1 , "structuredOutputCompletionTokens" : 1.1 , "structuredOutputCachedPromptTokens" : 1.1 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true , "assistantName" : "assistantName" , "userName" : "userName" } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "analysis" : { "summary" : "summary" , "structuredData" : { "key" : "value" } , "structuredDataMulti" : [ { "key" : "value" } ] , "successEvaluation" : "successEvaluation" } , "monitor" : { "monitors" : [ { "monitorId" : "monitorId" , "filterPassed" : true } ] , "listenUrl" : "listenUrl" , "controlUrl" : "controlUrl" } , "artifact" : { "messages" : [ { "role" : "role" , "message" : "message" , "time" : 1.1 , "endTime" : 1.1 , "secondsFromStart" : 1.1 } ] , "messagesOpenAIFormatted" : [ { "content" : null , "role" : "assistant" } ] , "skippedStructuredOutputs" : { "key" : { "name" : "name" , "unmetCondition" : { "type" : "minMessages" , "count" : 4 } } } , "transfers" : [ { "destination" : { "type" : "number" , "number" : "number" } } ] , "recording" : { "stereoUrl" : "stereoUrl" , "videoUrl" : "videoUrl" , "videoRecordingStartDelaySeconds" : 1.1 } , "transcript" : "transcript" , "pcapUrl" : "pcapUrl" , "logUrl" : "logUrl" , "nodes" : [ { } ] , "assistantActivations" : [ { "assistantName" : "assistantName" } ] , "variableValues" : { "key" : "value" } , "performanceMetrics" : { "turnLatencies" : [ { } ] , "modelLatencyAverage" : 1.1 , "voiceLatencyAverage" : 1.1 , "transcriberLatencyAverage" : 1.1 , "endpointingLatencyAverage" : 1.1 , "turnLatencyAverage" : 1.1 , "fromTransportLatencyAverage" : 1.1 , "toTransportLatencyAverage" : 1.1 , "numUserInterrupted" : 1.1 , "numAssistantInterrupted" : 1.1 } , "structuredOutputs" : { "key" : "value" } , "scorecards" : { "key" : "value" } , "structuredOutputsLastUpdatedAt" : "2024-01-15T09:30:00Z" , "presignedMonoUrl" : "presignedMonoUrl" , "presignedStereoUrl" : "presignedStereoUrl" , "presignedVideoUrl" : "presignedVideoUrl" , "presignedAssistantUrl" : "presignedAssistantUrl" , "presignedCustomerUrl" : "presignedCustomerUrl" , "presignedPcapUrl" : "presignedPcapUrl" , "presignedLogUrl" : "presignedLogUrl" , "presignedUrlsExpiresAt" : "presignedUrlsExpiresAt" } , "compliance" : { "recordingConsent" : { "type" : "stay-on-line" , "grantedAt" : "2024-01-15T09:30:00Z" } } , "campaignId" : "campaignId" , "assistantId" : "assistantId" , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadId" : "squadId" , "squad" : { "name" : "name" , "members" : [ { "assistantDestinations" : [ { "type" : "assistant" , "assistantName" : "assistantName" } ] , "assistant" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] , "membersOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "workflowId" : "workflowId" , "workflow" : { "nodes" : [ { "type" : "conversation" , "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "name" : "name" } ] , "model" : { "provider" : "openai" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "model" : "gpt-6-luna" , "temperature" : 1.1 , "maxTokens" : 1.1 } , "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "backgroundSound" : "https://example.com/my-sound.mp3" , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "voicemailDetection" : "off" , "maxDurationSeconds" : 600 , "name" : "name" , "edges" : [ { "from" : "from" , "to" : "to" } ] , "globalPrompt" : "globalPrompt" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "credentialIds" : [ "credentialIds" ] , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } , "voicemailMessage" : "voicemailMessage" } , "workflowOverrides" : { "variableValues" : { "key" : "value" } } , "phoneNumberId" : "phoneNumberId" , "customerId" : "customerId" , "customer" : { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "tags" : [ "tags" ] } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } , "name" : "name" , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } }; server .mockEndpoint() @@ -14656,6 +14665,7 @@ describe("CallsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -15036,6 +15046,7 @@ describe("CallsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -16443,6 +16454,7 @@ describe("CallsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 diff --git a/tests/wire/campaigns.test.ts b/tests/wire/campaigns.test.ts index d59e72e0..ae496149 100644 --- a/tests/wire/campaigns.test.ts +++ b/tests/wire/campaigns.test.ts @@ -2088,7 +2088,7 @@ describe("CampaignsClient", () => { const server = mockServerPool.createServer(); const client = new VapiClient({ "maxRetries" : 0 , "token" : "test" , "environment" : server.baseUrl }); const rawRequestBody = { "name" : "Q2 Sales Campaign" }; - const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; + const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; server .mockEndpoint() @@ -3562,6 +3562,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -3981,6 +3982,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -5093,7 +5095,7 @@ describe("CampaignsClient", () => { const server = mockServerPool.createServer(); const client = new VapiClient({ "maxRetries" : 0 , "token" : "test" , "environment" : server.baseUrl }); const rawRequestBody = { "name" : "Q2 Sales Campaign" }; - const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; + const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; server .mockEndpoint() @@ -6567,6 +6569,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -6986,6 +6989,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -7351,7 +7355,7 @@ describe("CampaignsClient", () => { const server = mockServerPool.createServer(); const client = new VapiClient({ "maxRetries" : 0 , "token" : "test" , "environment" : server.baseUrl }); - const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "contactCounters" : { "pending" : 1.1 , "dispatched" : 1.1 , "completed" : 1.1 , "failed" : 1.1 , "skipped" : 1.1 , "predialFailed" : 1.1 } , "callMetrics" : { "dialed" : 1.1 , "connected" : 1.1 } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" }; + const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "contactCounters" : { "pending" : 1.1 , "dispatched" : 1.1 , "completed" : 1.1 , "failed" : 1.1 , "skipped" : 1.1 , "predialFailed" : 1.1 } , "callMetrics" : { "dialed" : 1.1 , "connected" : 1.1 } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" }; server .mockEndpoint() @@ -7481,6 +7485,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -7900,6 +7905,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -8269,7 +8275,7 @@ describe("CampaignsClient", () => { const server = mockServerPool.createServer(); const client = new VapiClient({ "maxRetries" : 0 , "token" : "test" , "environment" : server.baseUrl }); - const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; + const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; server .mockEndpoint() @@ -9742,6 +9748,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -10161,6 +10168,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -10526,7 +10534,7 @@ describe("CampaignsClient", () => { const server = mockServerPool.createServer(); const client = new VapiClient({ "maxRetries" : 0 , "token" : "test" , "environment" : server.baseUrl }); const rawRequestBody = { }; - const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; + const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; server .mockEndpoint() @@ -12001,6 +12009,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -12420,6 +12429,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -12785,7 +12795,7 @@ describe("CampaignsClient", () => { const server = mockServerPool.createServer(); const client = new VapiClient({ "maxRetries" : 0 , "token" : "test" , "environment" : server.baseUrl }); - const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; + const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; server .mockEndpoint() @@ -14258,6 +14268,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -14677,6 +14688,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -15042,7 +15054,7 @@ describe("CampaignsClient", () => { const server = mockServerPool.createServer(); const client = new VapiClient({ "maxRetries" : 0 , "token" : "test" , "environment" : server.baseUrl }); - const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; + const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; server .mockEndpoint() @@ -16515,6 +16527,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -16934,6 +16947,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -17299,7 +17313,7 @@ describe("CampaignsClient", () => { const server = mockServerPool.createServer(); const client = new VapiClient({ "maxRetries" : 0 , "token" : "test" , "environment" : server.baseUrl }); const rawRequestBody = { }; - const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; + const rawResponseBody = { "status" : "scheduled" , "endedReason" : "campaign.scheduled.ended-by-user" , "name" : "Q2 Sales Campaign" , "assistantId" : "assistantId" , "workflowId" : "workflowId" , "squadId" : "squadId" , "phoneNumberId" : "phoneNumberId" , "dialPlan" : [ { "phoneNumberId" : "phoneNumberId" , "customers" : [ { "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } } ] } ] , "schedulePlan" : { "earliestAt" : "2024-01-15T09:30:00Z" , "latestAt" : "2024-01-15T09:30:00Z" } , "customers" : [ { "numberE164CheckEnabled" : true , "extension" : "extension" , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "compliancePlan" : { "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "number" : "number" , "sipUri" : "sipUri" , "name" : "name" , "email" : "email" , "externalId" : "externalId" } ] , "maxConcurrency" : 1.1 , "assistantOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "squadOverrides" : { "transcriber" : { "provider" : "assembly-ai" , "language" : "multi" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true , "mode" : "max_accuracy" , "prompt" : "prompt" , "agentContext" : "agentContext" , "agentContextAutoUpdateEnabled" : true , "languageCodes" : [ "en" ] , "speechModel" : "universal-streaming-english" , "realtimeUrl" : "realtimeUrl" , "wordBoost" : [ "wordBoost" ] , "keytermsPrompt" : [ "keytermsPrompt" ] , "endUtteranceSilenceThreshold" : 1.1 , "disablePartialTranscripts" : true , "fallbackPlan" : { "transcribers" : [ { "provider" : "assembly-ai" , "confidenceThreshold" : 0.4 , "formatTurns" : true , "endOfTurnConfidenceThreshold" : 0.7 , "minEndOfTurnSilenceWhenConfident" : 160 , "maxTurnSilence" : 400 , "vadAssistedEndpointingEnabled" : true } ] } } , "model" : { "provider" : "anthropic" , "messages" : [ { "content" : null , "role" : "assistant" } ] , "tools" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "toolIds" : [ "toolIds" ] , "toolRefs" : [ { "toolId" : "toolId" , "version" : "version" } ] , "knowledgeBase" : { "provider" : "custom-knowledge-base" , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } } , "model" : "claude-3-opus-20240229" , "reasoningEffort" : "none" , "thinking" : { "type" : "enabled" , "budgetTokens" : 1.1 } , "temperature" : 1.1 , "maxTokens" : 1.1 , "emotionRecognitionEnabled" : true , "numFastTurns" : 1.1 } , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "speed" : 1.1 , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "firstMessage" : "Hello! How can I help you today?" , "firstMessageInterruptionsEnabled" : true , "firstMessageMode" : "assistant-speaks-first" , "voicemailDetection" : "off" , "clientMessages" : [ "conversation-update" , "function-call" , "hang" , "model-output" , "speech-update" , "status-update" , "transfer-update" , "transcript" , "tool-calls" , "user-interrupted" , "voice-input" , "workflow.node.started" , "assistant.started" ] , "serverMessages" : [ "conversation-update" , "end-of-call-report" , "function-call" , "hang" , "speech-update" , "status-update" , "tool-calls" , "transfer-destination-request" , "handoff-destination-request" , "user-interrupted" , "assistant.started" ] , "maxDurationSeconds" : 600 , "backgroundSound" : "https://example.com/my-sound.mp3" , "modelOutputInMessagesEnabled" : false , "transportConfigurations" : [ { "provider" : "twilio" , "timeout" : 60 , "record" : false } ] , "observabilityPlan" : { "provider" : "langfuse" , "promptName" : "promptName" , "promptVersion" : 1.1 , "traceName" : "traceName" , "tags" : [ "tags" ] , "metadata" : { "key" : "value" } } , "credentials" : [ { "provider" : "11labs" , "apiKey" : "apiKey" } ] , "hooks" : [ { "on" : "call.ending" , "do" : [ { "type" : "tool" , "tool" : { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } } ] } ] , "tools:append" : [ { "type" : "apiRequest" , "messages" : [ { "type" : "request-start" , "blocking" : false } ] , "method" : "POST" , "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "url" : "url" , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } , "rejectionPlan" : { "conditions" : [ { "type" : "regex" , "regex" : "\\\\b(cancel|stop|wait)\\\\b - Matches whole words" , "target" : { "position" : -1 } } ] } } ] , "variableValues" : { "key" : "value" } , "name" : "name" , "voicemailMessage" : "voicemailMessage" , "endCallMessage" : "endCallMessage" , "endCallPhrases" : [ "endCallPhrases" ] , "compliancePlan" : { "hipaaEnabled" : true , "pciEnabled" : true , "recordingConsentPlan" : { "type" : "stay-on-line" , "message" : "For quality purposes, this call may be recorded. Please stay on the line if you agree or end the call if you do not consent." , "voice" : { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } , "fallbackPlan" : { "voices" : [ { "provider" : "azure" , "cachingEnabled" : true , "voiceId" : "andrew" , "chunkPlan" : { "enabled" : true , "minCharacters" : 30 , "punctuationBoundaries" : [ "。" , "，" , "." , "!" , "?" , ";" , "،" , "۔" , "।" , "॥" , "|" , "||" , "," , ":" ] , "formatPlan" : { "enabled" : true , "numberToDigitsCutoff" : 2025 } } } ] } } , "waitSeconds" : 3 } } , "metadata" : { "key" : "value" } , "backgroundSpeechDenoisingPlan" : { "fourierDenoisingPlan" : { "mediaDetectionEnabled" : true , "staticThreshold" : -35 , "baselineOffsetDb" : -15 , "windowSizeMs" : 3000 , "baselinePercentile" : 85 } } , "artifactPlan" : { "recordingEnabled" : true , "recordingFormat" : "wav;l16" , "recordingUseCustomStorageEnabled" : true , "videoRecordingEnabled" : false , "fullMessageHistoryEnabled" : false , "pcapEnabled" : true , "pcapS3PathPrefix" : "/pcaps" , "pcapUseCustomStorageEnabled" : true , "loggingEnabled" : true , "loggingUseCustomStorageEnabled" : true , "transcriptPlan" : { "enabled" : true } , "recordingPath" : "recordingPath" , "structuredOutputIds" : [ "structuredOutputIds" ] , "structuredOutputs" : [ { "compliancePlan" : { "forceStoreOnHipaaEnabled" : false } , "conditions" : [ { "type" : "minMessages" , "count" : 4 } , { "type" : "minCallDuration" , "seconds" : 10 } ] , "name" : "name" , "schema" : { "type" : "string" } } ] , "scorecardIds" : [ "scorecardIds" ] , "scorecards" : [ { "metrics" : [ { "conditions" : [ { "type" : "comparator" , "comparator" : "=" , "value" : 1.1 , "points" : 1.1 } ] , "structuredOutputId" : "structuredOutputId" } ] } ] , "loggingPath" : "loggingPath" } , "startSpeakingPlan" : { "waitSeconds" : 0.4 , "smartEndpointingPlan" : { "provider" : "vapi" } , "customEndpointingRules" : [ { "type" : "assistant" , "regex" : "regex" , "timeoutSeconds" : 1.1 } ] , "transcriptionEndpointingPlan" : { "onPunctuationSeconds" : 0.1 , "onNoPunctuationSeconds" : 1.5 , "onNumberSeconds" : 0.5 } } , "stopSpeakingPlan" : { "numWords" : 0 , "voiceSeconds" : 0.2 , "backoffSeconds" : 1 , "acknowledgementPhrases" : [ "i understand" , "i see" , "i got it" , "i hear you" , "im listening" , "im with you" , "right" , "okay" , "ok" , "sure" , "alright" , "got it" , "understood" , "yeah" , "yes" , "uh-huh" , "mm-hmm" , "gotcha" , "mhmm" , "ah" , "yeah okay" , "yeah sure" ] , "interruptionPhrases" : [ "stop" , "shut" , "up" , "enough" , "quiet" , "silence" , "but" , "dont" , "not" , "no" , "hold" , "wait" , "cut" , "pause" , "nope" , "nah" , "nevermind" , "never" , "bad" , "actually" ] } , "monitorPlan" : { "listenEnabled" : false , "listenAuthenticationEnabled" : false , "controlEnabled" : false , "controlAuthenticationEnabled" : false , "monitorIds" : [ "123e4567-e89b-12d3-a456-426614174000" ] } , "credentialIds" : [ "credentialIds" ] , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "keypadInputPlan" : { "enabled" : true , "timeoutSeconds" : 1.1 , "delimiters" : "#" } } , "server" : { "timeoutSeconds" : 20 , "credentialId" : "550e8400-e29b-41d4-a716-446655440000" , "staticIpAddressesEnabled" : false , "encryptedPaths" : [ "encryptedPaths" ] , "url" : "url" , "headers" : { "key" : "value" } , "backoffPlan" : { "type" : { "key" : "value" } , "maxRetries" : 0 , "baseDelaySeconds" : 1 , "excludedStatusCodes" : [ { "key" : "value" } , { "key" : "value" } , { "key" : "value" } , { "key" : "value" } ] } } , "serverMessages" : [ "campaign.started" , "contact.dispatched" ] , "predialPlan" : { "enabled" : true } , "id" : "id" , "orgId" : "orgId" , "createdAt" : "2024-01-15T09:30:00Z" , "updatedAt" : "2024-01-15T09:30:00Z" , "calls" : { "key" : "value" } , "callsCounterScheduled" : 1.1 , "callsCounterQueued" : 1.1 , "callsCounterInProgress" : 1.1 , "callsCounterEndedVoicemail" : 1.1 , "callsCounterEnded" : 1.1 }; server .mockEndpoint() @@ -18774,6 +18788,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 @@ -19193,6 +19208,7 @@ describe("CampaignsClient", () => { } }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 diff --git a/tests/wire/chats.test.ts b/tests/wire/chats.test.ts index 04eaa8f1..8363aab8 100644 --- a/tests/wire/chats.test.ts +++ b/tests/wire/chats.test.ts @@ -4755,6 +4755,7 @@ describe("ChatsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -5194,6 +5195,7 @@ describe("ChatsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -6827,6 +6829,7 @@ describe("ChatsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [{ cost: 1.1, promptTokens: 1.1, completionTokens: 1.1 }], cost: 1.1, }, ], @@ -6974,6 +6977,7 @@ describe("ChatsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -7545,6 +7549,7 @@ describe("ChatsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -9627,6 +9632,13 @@ describe("ChatsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [ + { + cost: 1.1, + promptTokens: 1.1, + completionTokens: 1.1, + }, + ], cost: 1.1, }, ], @@ -9730,6 +9742,7 @@ describe("ChatsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -10169,6 +10182,7 @@ describe("ChatsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -11802,6 +11816,7 @@ describe("ChatsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [{ cost: 1.1, promptTokens: 1.1, completionTokens: 1.1 }], cost: 1.1, }, ], @@ -11942,6 +11957,7 @@ describe("ChatsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -12513,6 +12529,7 @@ describe("ChatsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -14595,6 +14612,13 @@ describe("ChatsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [ + { + cost: 1.1, + promptTokens: 1.1, + completionTokens: 1.1, + }, + ], cost: 1.1, }, ], @@ -14698,6 +14722,7 @@ describe("ChatsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -15137,6 +15162,7 @@ describe("ChatsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -16770,6 +16796,7 @@ describe("ChatsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [{ cost: 1.1, promptTokens: 1.1, completionTokens: 1.1 }], cost: 1.1, }, ], @@ -16910,6 +16937,7 @@ describe("ChatsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -17481,6 +17509,7 @@ describe("ChatsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -19563,6 +19592,13 @@ describe("ChatsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [ + { + cost: 1.1, + promptTokens: 1.1, + completionTokens: 1.1, + }, + ], cost: 1.1, }, ], diff --git a/tests/wire/sessions.test.ts b/tests/wire/sessions.test.ts index db72bf77..5c430f06 100644 --- a/tests/wire/sessions.test.ts +++ b/tests/wire/sessions.test.ts @@ -6597,6 +6597,7 @@ describe("SessionsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [{ cost: 1.1, promptTokens: 1.1, completionTokens: 1.1 }], cost: 1.1, }, ], @@ -6694,6 +6695,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -7133,6 +7135,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -9711,6 +9714,13 @@ describe("SessionsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [ + { + cost: 1.1, + promptTokens: 1.1, + completionTokens: 1.1, + }, + ], cost: 1.1, }, ], @@ -9845,6 +9855,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -10416,6 +10427,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -13727,6 +13739,7 @@ describe("SessionsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [{ cost: 1.1, promptTokens: 1.1, completionTokens: 1.1 }], cost: 1.1, }, ], @@ -13824,6 +13837,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -14263,6 +14277,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -16836,6 +16851,13 @@ describe("SessionsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [ + { + cost: 1.1, + promptTokens: 1.1, + completionTokens: 1.1, + }, + ], cost: 1.1, }, ], @@ -16970,6 +16992,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -17541,6 +17564,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -20852,6 +20876,7 @@ describe("SessionsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [{ cost: 1.1, promptTokens: 1.1, completionTokens: 1.1 }], cost: 1.1, }, ], @@ -20949,6 +20974,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -21388,6 +21414,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -23961,6 +23988,13 @@ describe("SessionsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [ + { + cost: 1.1, + promptTokens: 1.1, + completionTokens: 1.1, + }, + ], cost: 1.1, }, ], @@ -24095,6 +24129,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -24666,6 +24701,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -27977,6 +28013,7 @@ describe("SessionsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [{ cost: 1.1, promptTokens: 1.1, completionTokens: 1.1 }], cost: 1.1, }, ], @@ -28074,6 +28111,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -28513,6 +28551,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -31093,6 +31132,13 @@ describe("SessionsClient", () => { completionTokens: 1.1, cachedPromptTokens: 1.1, reasoningTokens: 1.1, + serviceTierBreakdown: [ + { + cost: 1.1, + promptTokens: 1.1, + completionTokens: 1.1, + }, + ], cost: 1.1, }, ], @@ -31227,6 +31273,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -31798,6 +31845,7 @@ describe("SessionsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, diff --git a/tests/wire/simulationPersonalities.test.ts b/tests/wire/simulationPersonalities.test.ts index 6275cb7b..8a657706 100644 --- a/tests/wire/simulationPersonalities.test.ts +++ b/tests/wire/simulationPersonalities.test.ts @@ -1025,6 +1025,7 @@ describe("SimulationPersonalitiesClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -1523,6 +1524,7 @@ describe("SimulationPersonalitiesClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -2071,6 +2073,7 @@ describe("SimulationPersonalitiesClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -2567,6 +2570,7 @@ describe("SimulationPersonalitiesClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -3115,6 +3119,7 @@ describe("SimulationPersonalitiesClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -3611,6 +3616,7 @@ describe("SimulationPersonalitiesClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -4180,6 +4186,7 @@ describe("SimulationPersonalitiesClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -4677,6 +4684,7 @@ describe("SimulationPersonalitiesClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, diff --git a/tests/wire/simulationRuns.test.ts b/tests/wire/simulationRuns.test.ts index b5b6ab3b..e7eb43d6 100644 --- a/tests/wire/simulationRuns.test.ts +++ b/tests/wire/simulationRuns.test.ts @@ -4158,6 +4158,7 @@ describe("SimulationRunsClient", () => { simulationRunItemIds: ["simulationRunItemIds"], message: "message", url: "url", + reused: true, }; server @@ -5783,6 +5784,7 @@ describe("SimulationRunsClient", () => { simulationRunItemIds: ["simulationRunItemIds"], message: "message", url: "url", + reused: true, }); }); @@ -5821,6 +5823,41 @@ describe("SimulationRunsClient", () => { }).rejects.toThrow(Vapi.PaymentRequiredError); }); + test("SimulationRunController_create (3)", async () => { + const server = mockServerPool.createServer(); + const client = new VapiClient({ maxRetries: 0, token: "test", environment: server.baseUrl }); + const rawRequestBody = { + simulations: [{ type: "simulation" }, { type: "simulation" }], + target: { type: "assistant" }, + }; + const rawResponseBody = { key: "value" }; + + server + .mockEndpoint() + .post("/eval/simulation/run") + .jsonBody(rawRequestBody) + .respondWith() + .statusCode(409) + .jsonBody(rawResponseBody) + .build(); + + await expect(async () => { + return await client.simulationRuns.simulationRunControllerCreate({ + simulations: [ + { + type: "simulation", + }, + { + type: "simulation", + }, + ], + target: { + type: "assistant", + }, + }); + }).rejects.toThrow(Vapi.ConflictError); + }); + test("SimulationRunController_findOne", async () => { const server = mockServerPool.createServer(); const client = new VapiClient({ maxRetries: 0, token: "test", environment: server.baseUrl }); diff --git a/tests/wire/simulationScenarios.test.ts b/tests/wire/simulationScenarios.test.ts index d983bcfa..3ec38e09 100644 --- a/tests/wire/simulationScenarios.test.ts +++ b/tests/wire/simulationScenarios.test.ts @@ -1275,6 +1275,7 @@ describe("SimulationScenariosClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -1877,6 +1878,7 @@ describe("SimulationScenariosClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -2535,6 +2537,7 @@ describe("SimulationScenariosClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -3129,6 +3132,7 @@ describe("SimulationScenariosClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -3787,6 +3791,7 @@ describe("SimulationScenariosClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -4381,6 +4386,7 @@ describe("SimulationScenariosClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -5060,6 +5066,7 @@ describe("SimulationScenariosClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -5655,6 +5662,7 @@ describe("SimulationScenariosClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, diff --git a/tests/wire/squads.test.ts b/tests/wire/squads.test.ts index 471e7437..2564c27c 100644 --- a/tests/wire/squads.test.ts +++ b/tests/wire/squads.test.ts @@ -3744,6 +3744,7 @@ describe("SquadsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -5292,6 +5293,7 @@ describe("SquadsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -6706,6 +6708,7 @@ describe("SquadsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -8247,6 +8250,7 @@ describe("SquadsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -9661,6 +9665,7 @@ describe("SquadsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -11202,6 +11207,7 @@ describe("SquadsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, @@ -12616,6 +12622,7 @@ describe("SquadsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1 }, temperature: 1.1, maxTokens: 1.1, @@ -14165,6 +14172,7 @@ describe("SquadsClient", () => { }, }, model: "claude-3-opus-20240229", + reasoningEffort: "none", thinking: { type: "enabled", budgetTokens: 1.1, diff --git a/tests/wire/structuredOutputs.test.ts b/tests/wire/structuredOutputs.test.ts index bc91af0f..d56ed989 100644 --- a/tests/wire/structuredOutputs.test.ts +++ b/tests/wire/structuredOutputs.test.ts @@ -1,5 +1,6 @@ // This file was auto-generated by Fern from our API Definition. +import * as Vapi from "../../src/api/index"; import { VapiClient } from "../../src/Client"; import { mockServerPool } from "../mock-server/MockServerPool"; @@ -97,7 +98,7 @@ describe("StructuredOutputsClient", () => { }); }); - test("StructuredOutputController_create", async () => { + test("StructuredOutputController_create (1)", async () => { const server = mockServerPool.createServer(); const client = new VapiClient({ maxRetries: 0, token: "test", environment: server.baseUrl }); const rawRequestBody = { name: "name", schema: { type: "string" } }; @@ -198,6 +199,31 @@ describe("StructuredOutputsClient", () => { }); }); + test("StructuredOutputController_create (2)", async () => { + const server = mockServerPool.createServer(); + const client = new VapiClient({ maxRetries: 0, token: "test", environment: server.baseUrl }); + const rawRequestBody = { name: "x", schema: { type: "string" } }; + const rawResponseBody = { key: "value" }; + + server + .mockEndpoint() + .post("/structured-output") + .jsonBody(rawRequestBody) + .respondWith() + .statusCode(409) + .jsonBody(rawResponseBody) + .build(); + + await expect(async () => { + return await client.structuredOutputs.structuredOutputControllerCreate({ + name: "x", + schema: { + type: "string", + }, + }); + }).rejects.toThrow(Vapi.ConflictError); + }); + test("StructuredOutputController_findOne", async () => { const server = mockServerPool.createServer(); const client = new VapiClient({ maxRetries: 0, token: "test", environment: server.baseUrl }); @@ -295,7 +321,7 @@ describe("StructuredOutputsClient", () => { }); }); - test("StructuredOutputController_remove", async () => { + test("StructuredOutputController_remove (1)", async () => { const server = mockServerPool.createServer(); const client = new VapiClient({ maxRetries: 0, token: "test", environment: server.baseUrl }); @@ -392,7 +418,28 @@ describe("StructuredOutputsClient", () => { }); }); - test("StructuredOutputController_update", async () => { + test("StructuredOutputController_remove (2)", async () => { + const server = mockServerPool.createServer(); + const client = new VapiClient({ maxRetries: 0, token: "test", environment: server.baseUrl }); + + const rawResponseBody = { key: "value" }; + + server + .mockEndpoint() + .delete("/structured-output/id") + .respondWith() + .statusCode(409) + .jsonBody(rawResponseBody) + .build(); + + await expect(async () => { + return await client.structuredOutputs.structuredOutputControllerRemove({ + id: "id", + }); + }).rejects.toThrow(Vapi.ConflictError); + }); + + test("StructuredOutputController_update (1)", async () => { const server = mockServerPool.createServer(); const client = new VapiClient({ maxRetries: 0, token: "test", environment: server.baseUrl }); const rawRequestBody = {}; @@ -491,13 +538,34 @@ describe("StructuredOutputsClient", () => { }); }); + test("StructuredOutputController_update (2)", async () => { + const server = mockServerPool.createServer(); + const client = new VapiClient({ maxRetries: 0, token: "test", environment: server.baseUrl }); + const rawRequestBody = {}; + const rawResponseBody = { key: "value" }; + + server + .mockEndpoint() + .patch("/structured-output/id") + .jsonBody(rawRequestBody) + .respondWith() + .statusCode(409) + .jsonBody(rawResponseBody) + .build(); + + await expect(async () => { + return await client.structuredOutputs.structuredOutputControllerUpdate({ + id: "id", + schemaOverride: "schemaOverride", + }); + }).rejects.toThrow(Vapi.ConflictError); + }); + test("StructuredOutputController_run", async () => { const server = mockServerPool.createServer(); const client = new VapiClient({ maxRetries: 0, token: "test", environment: server.baseUrl }); const rawRequestBody = { callIds: ["callIds"] }; - const rawResponseBody = { - skipped: { key: { name: "name", unmetCondition: { type: "minMessages", count: 4 } } }, - }; + const rawResponseBody = { workflowId: "workflowId", message: "message" }; server .mockEndpoint() @@ -512,15 +580,8 @@ describe("StructuredOutputsClient", () => { callIds: ["callIds"], }); expect(response).toEqual({ - skipped: { - key: { - name: "name", - unmetCondition: { - type: "minMessages", - count: 4, - }, - }, - }, + workflowId: "workflowId", + message: "message", }); }); }); diff --git a/tests/wire/tools.test.ts b/tests/wire/tools.test.ts index 618fa968..249b0636 100644 --- a/tests/wire/tools.test.ts +++ b/tests/wire/tools.test.ts @@ -13,6 +13,7 @@ describe("ToolsClient", () => { { type: "apiRequest", latestVersion: "latestVersion", + baselineVersion: "baselineVersion", messages: [{ type: "request-start", blocking: false }], name: "name", method: "POST", @@ -70,6 +71,7 @@ describe("ToolsClient", () => { { type: "apiRequest", latestVersion: "latestVersion", + baselineVersion: "baselineVersion", messages: [ { type: "request-start", @@ -165,6 +167,7 @@ describe("ToolsClient", () => { const rawResponseBody = { type: "apiRequest", latestVersion: "latestVersion", + baselineVersion: "baselineVersion", messages: [ { type: "request-start", @@ -250,6 +253,7 @@ describe("ToolsClient", () => { expect(response).toEqual({ type: "apiRequest", latestVersion: "latestVersion", + baselineVersion: "baselineVersion", messages: [ { type: "request-start", @@ -365,6 +369,7 @@ describe("ToolsClient", () => { const rawResponseBody = { type: "apiRequest", latestVersion: "latestVersion", + baselineVersion: "baselineVersion", messages: [ { type: "request-start", @@ -441,6 +446,7 @@ describe("ToolsClient", () => { expect(response).toEqual({ type: "apiRequest", latestVersion: "latestVersion", + baselineVersion: "baselineVersion", messages: [ { type: "request-start", @@ -556,6 +562,7 @@ describe("ToolsClient", () => { const rawResponseBody = { type: "apiRequest", latestVersion: "latestVersion", + baselineVersion: "baselineVersion", messages: [ { type: "request-start", @@ -632,6 +639,7 @@ describe("ToolsClient", () => { expect(response).toEqual({ type: "apiRequest", latestVersion: "latestVersion", + baselineVersion: "baselineVersion", messages: [ { type: "request-start", @@ -762,6 +770,7 @@ describe("ToolsClient", () => { const rawResponseBody = { type: "apiRequest", latestVersion: "latestVersion", + baselineVersion: "baselineVersion", messages: [ { type: "request-start", @@ -848,6 +857,7 @@ describe("ToolsClient", () => { expect(response).toEqual({ type: "apiRequest", latestVersion: "latestVersion", + baselineVersion: "baselineVersion", messages: [ { type: "request-start", From 9f4f2fb2bab2dfcc4fdd06ea707c95b15d94955b Mon Sep 17 00:00:00 2001 From: "fern-api[bot]" <115122769+fern-api[bot]@users.noreply.github.com> Date: Fri, 16 Oct 2026 20:34:08 +0000 Subject: [PATCH 2/4] [fern-autoversion] feat: add claude-haiku-5-5, Sonic 3.6, Gemini 3.8-flash, and idempotent simulation runs MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Expand model and voice coverage, introduce idempotency support for simulation runs, add new tool types and conflict response DTOs, and expose baseline versioning across all tool interfaces. Key changes: - Add `claude-haiku-5-5` to `AnthropicModelModel`, `AnthropicBedrockModelModel`, `AnthropicBedrockModelFallbackModelsItem`, and `EvalAnthropicModelModel`; introduce `AnthropicModelReasoningEffort` and `AnthropicBedrockModelReasoningEffort` enums for adaptive thinking control - Add `Sonic36` / `Sonic3620260827` to `CartesiaVoiceModel` and `FallbackCartesiaVoiceModel`; add Odia (`Or`) and Urdu (`Ur`) to `CartesiaVoiceLanguage` and `FallbackCartesiaVoiceLanguage` - Add `Gemini38Flash` to `GoogleModelModel`, `GoogleTranscriberModel`, `FallbackGoogleTranscriberModel`, `EvalGoogleModelModel`, and `KnowledgeBaseModel` - Add `Idempotency-Key` field to `CreateSimulationRunDto` and `reused` flag to `CreateSimulationRunResponse` for safe retries - Add `baselineVersion` optional field to all tool interfaces (`ApiRequestTool`, `BashTool`, `CodeTool`, `ComputerTool`, `DtmfTool`, `EndCallTool`, `FunctionTool`, `HandoffTool`, `KnowledgeBaseTool`, `MakeTool`, and GoHighLevel/Google Calendar tools) - Add `AssistantManagedConflictResponseDto`, `AssistantManagedConflictResponseDtoError`, and `AssistantManagedVapiAgentsDto` for Vapi Agents lock conflict responses - Add `ModelCostServiceTierBreakdown`, `UserWithRole`, `UserWithRoleRole`, `UserWithRoleRoleZero` exported types; remove `User`, `GhlToolType`, `UpdateCodeToolDtoType`, `CreateTrieveCredentialDto`, `CreateTrieveKnowledgeBaseDto`, `TrieveKnowledgeBase`, `TrieveKnowledgeBaseImport`, `UpdateTrieveKnowledgeBaseDto`, `AssistantPinnedConflictResponseDtoError`, `TrafficAllocationStaleConflictResponseDtoError` - Add `serverMessage.requestSucceeded`, `serverMessage.requestFailed`, and `pipeline.denoiserFailed` event values to `JsonQueryOnEventsTableOn` 🌿 Generated with Fern --- .fern/metadata.json | 2 +- changelog.md | 15 +++++++++++++++ package.json | 2 +- src/BaseClient.ts | 4 ++-- src/version.ts | 2 +- 5 files changed, 20 insertions(+), 5 deletions(-) diff --git a/.fern/metadata.json b/.fern/metadata.json index 96e17032..83772214 100644 --- a/.fern/metadata.json +++ b/.fern/metadata.json @@ -16,5 +16,5 @@ "invokedBy": "ci", "requestedVersion": "AUTO", "ciProvider": "unknown", - "sdkVersion": "0.0.0-fern-placeholder" + "sdkVersion": "4.0.0" } diff --git a/changelog.md b/changelog.md index bbbde12d..accb6bd6 100644 --- a/changelog.md +++ b/changelog.md @@ -1,3 +1,18 @@ +## [4.0.0] - 2026-10-16 +### Breaking Changes +- See full changelog for all changes — no symbol-level breaking changes were identified in the diff; confirm with maintainers whether the MAJOR bump reflects internal contract changes not captured here. + +### Added +- **`AnthropicModel.reasoningEffort`** and **`AnthropicBedrockModel.reasoningEffort`** — new optional fields to control adaptive thinking effort for `claude-haiku-5-5`, accepting values from `none` to `max`. +- **`baselineVersion`** — new optional display-only field added to all tool interfaces (`McpTool`, `OutputTool`, `QueryTool`, `SipRequestTool`, `SlackSendMessageTool`, `SmsTool`, `TextEditorTool`, `TransferCallTool`, `VoicemailTool`, `GhlTool`) returning the baseline label before a version is stored. +- **`ModelCostServiceTierBreakdown`** — new interface reporting per-OpenAI-service-tier cost and token counts, attached as the optional `serviceTierBreakdown` array on `ModelCost`. +- **`UserWithRole`**, **`UserWithRoleRole`**, and **`UserWithRoleRoleZero`** — new exported types representing an org member with their role and optional last-active timestamp. +- **`{{messagesWithConfidence}}` template variable** — now supported in structured output Liquid templates across all workflow model types and `StructuredOutput`/`CreateStructuredOutputDto`. +- **New model enum values** — `ClaudeHaiku55` added to `WorkflowAnthropicModelModel` and `WorkflowAnthropicBedrockModelModel`; `Gemini38Flash` added to `WorkflowGoogleModelModel`. + +### Changed +- **`OpenAiModelServiceTier`** — documentation updated to clarify that `priority` is the legacy alias for `fast`, `auto` is the effective default when unset, and Fast mode billing is per-model and only charged when OpenAI confirms the request was served in Fast mode. + ## [3.0.0] - 2026-10-08 ### Breaking Changes - **`ToolPinnedConflictResponseDtoError`** and the standalone **`ToolPinnedConflictResponseDto.error`** field have been removed from the SDK. The API still returns `error: "tool_pinned"` in pinned-tool HTTP 409 responses. After validating or narrowing the error body, use **`Vapi.ConflictErrorBody`** or **`Vapi.ConflictErrorBody.ToolPinned`** to read its `error` discriminator. Replace the removed constant with the literal `"tool_pinned"`. The `message` field contains the human-readable reason and does not replace the discriminator. diff --git a/package.json b/package.json index f2bdac47..12e32496 100644 --- a/package.json +++ b/package.json @@ -1,6 +1,6 @@ { "name": "@vapi-ai/server-sdk", - "version": "0.0.0-fern-placeholder", + "version": "4.0.0", "private": false, "repository": { "type": "git", diff --git a/src/BaseClient.ts b/src/BaseClient.ts index 0cbc606c..310afbc7 100644 --- a/src/BaseClient.ts +++ b/src/BaseClient.ts @@ -52,8 +52,8 @@ export function normalizeClientOptions Date: Fri, 16 Oct 2026 20:34:08 +0000 Subject: [PATCH 3/4] [fern-replay] advance lockfile --- .fern/replay.lock | 8 +++++++- 1 file changed, 7 insertions(+), 1 deletion(-) diff --git a/.fern/replay.lock b/.fern/replay.lock index c3946c7b..08451e0a 100644 --- a/.fern/replay.lock +++ b/.fern/replay.lock @@ -24,5 +24,11 @@ generations: cli_version: unknown generator_versions: fernapi/fern-typescript-sdk: 3.63.0 -current_generation: f2a3bda388ec8dc93d4807838a02e649e8a7a065 + - commit_sha: 73dd04e1d0fea18fb0f476bb3a26671743a24aca + tree_hash: ebad9cc070b40326fd49d2b465138a83d0fd5a66 + timestamp: 2026-10-16T20:33:18.119Z + cli_version: unknown + generator_versions: + fernapi/fern-typescript-sdk: 3.63.0 +current_generation: 73dd04e1d0fea18fb0f476bb3a26671743a24aca patches: [] From 61663a6117cc9805395471b1756fe0a4513e3adc Mon Sep 17 00:00:00 2001 From: Amanda Martin <290842976+amanda-vapi@users.noreply.github.com> Date: Wed, 28 Oct 2026 14:26:44 -0700 Subject: [PATCH 4/4] ci: validate SDK pull requests and allow manual runs --- .github/workflows/ci.yml | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/.github/workflows/ci.yml b/.github/workflows/ci.yml index 9f1e20d9..14f60fc8 100644 --- a/.github/workflows/ci.yml +++ b/.github/workflows/ci.yml @@ -1,6 +1,6 @@ name: ci -on: [push] +on: [push, pull_request, workflow_dispatch] permissions: contents: read