From 24d84d940041ede55822f7ba994595ae5850b0ee Mon Sep 17 00:00:00 2001 From: Paul Cornell Date: Wed, 21 Jan 2026 08:38:35 -0800 Subject: [PATCH 1/5] Access to services --- docs.json | 1 + support/access.mdx | 61 ++++++++++++++++++++++++++++++++++++++++++++++ 2 files changed, 62 insertions(+) create mode 100644 support/access.mdx diff --git a/docs.json b/docs.json index 560fc477..aded60f5 100644 --- a/docs.json +++ b/docs.json @@ -539,6 +539,7 @@ "support/request", "support/shared-responsibility", "support/status", + "support/access", { "group": "Self-service", "pages": [ diff --git a/support/access.mdx b/support/access.mdx new file mode 100644 index 00000000..bdb856a1 --- /dev/null +++ b/support/access.mdx @@ -0,0 +1,61 @@ +--- +title: Access to services +--- + +On Februrary 15, 2026, Unstructured stopped providing access to its services in specific locales, to +customers enrolled in Unstructured's **Let's Go**, **Pay-As-You-Go**, and **Business SaaS** account plans. +Unstructured made this decision after careful review, determining that the compliance and regulatory +requirements associated with continuing to operate in these locales were no longer sustainable relative to +the locales' usage and revenue levels at the time of the decision. + +The list of affected locales is as follows: + +- Andorra +- Angola +- Armenia +- Bangladesh +- Bermuda +- Brazil +- Chile +- China +- Colombia +- Congo +- Guatemala +- Hong Kong +- Iceland +- Iraq +- Israel +- Jersey +- Jordan +- Kazakhstan +- Lebanon +- Malaysia +- Mexico +- Moldova, Republic of +- Morocco +- Nepal +- New Zealand +- Nigeria +- Pakistan +- Peru +- Philippines +- Puerto Rico +- Russian Federation +- Saudi Arabia +- Serbia +- Somalia +- Sri Lanka +- Switzerland +- Taiwan, Province of China +- Thailand +- Turkey +- Uganda +- Ukraine +- United Arab Emirates +- Uruguay +- Vietnam +- Zambia + +After February 15, 2026, organizations with large-scale needs may be able to continue accessing Unstructured through an Unstructured **dedicated instance** +or **in-VPC** deployment that addresses the applicable compliance and regulatory requirements. If you are interested +in exploring this option, contact Unstructured Sales at [sales@unstructured.io](mailto:sales@unstructured.io). \ No newline at end of file From 7c48d7013c70b482e6fa8e5f363936469fafe910 Mon Sep 17 00:00:00 2001 From: Paul Cornell Date: Thu, 22 Jan 2026 14:57:58 -0800 Subject: [PATCH 2/5] Updated Business agreement types --- support/access.mdx | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/support/access.mdx b/support/access.mdx index bdb856a1..201cc000 100644 --- a/support/access.mdx +++ b/support/access.mdx @@ -56,6 +56,7 @@ The list of affected locales is as follows: - Vietnam - Zambia -After February 15, 2026, organizations with large-scale needs may be able to continue accessing Unstructured through an Unstructured **dedicated instance** -or **in-VPC** deployment that addresses the applicable compliance and regulatory requirements. If you are interested +After February 15, 2026, organizations with large-scale needs may be able to continue accessing Unstructured through a +signed Unstructured **Business** account agreement, covering **Business SaaS**, **dedicated instance** , or **in-VPC** deployments +that addresses the applicable compliance and regulatory requirements. If you are interested in exploring this option, contact Unstructured Sales at [sales@unstructured.io](mailto:sales@unstructured.io). \ No newline at end of file From f7ababac0a429486f660ad67d274e1b20a8cce51 Mon Sep 17 00:00:00 2001 From: Paul-Cornell Date: Fri, 23 Jan 2026 11:13:37 -0800 Subject: [PATCH 3/5] Apply suggestions from code review --- support/access.mdx | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/support/access.mdx b/support/access.mdx index 201cc000..4a90927d 100644 --- a/support/access.mdx +++ b/support/access.mdx @@ -2,7 +2,7 @@ title: Access to services --- -On Februrary 15, 2026, Unstructured stopped providing access to its services in specific locales, to +On Februrary 23, 2026, Unstructured stopped providing access to its services in specific locales, to customers enrolled in Unstructured's **Let's Go**, **Pay-As-You-Go**, and **Business SaaS** account plans. Unstructured made this decision after careful review, determining that the compliance and regulatory requirements associated with continuing to operate in these locales were no longer sustainable relative to @@ -56,7 +56,7 @@ The list of affected locales is as follows: - Vietnam - Zambia -After February 15, 2026, organizations with large-scale needs may be able to continue accessing Unstructured through a +After February 23, 2026, organizations with large-scale needs may be able to continue accessing Unstructured through a signed Unstructured **Business** account agreement, covering **Business SaaS**, **dedicated instance** , or **in-VPC** deployments that addresses the applicable compliance and regulatory requirements. If you are interested in exploring this option, contact Unstructured Sales at [sales@unstructured.io](mailto:sales@unstructured.io). \ No newline at end of file From 419e1650fabb5bfd4958942c6240e235574e178a Mon Sep 17 00:00:00 2001 From: Paul-Cornell Date: Fri, 23 Jan 2026 11:58:55 -0800 Subject: [PATCH 4/5] Apply suggestions from code review --- support/access.mdx | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/support/access.mdx b/support/access.mdx index 4a90927d..31ffe5e2 100644 --- a/support/access.mdx +++ b/support/access.mdx @@ -2,7 +2,7 @@ title: Access to services --- -On Februrary 23, 2026, Unstructured stopped providing access to its services in specific locales, to +On Februrary 26, 2026, Unstructured stopped providing access to its services in specific locales, to customers enrolled in Unstructured's **Let's Go**, **Pay-As-You-Go**, and **Business SaaS** account plans. Unstructured made this decision after careful review, determining that the compliance and regulatory requirements associated with continuing to operate in these locales were no longer sustainable relative to @@ -56,7 +56,7 @@ The list of affected locales is as follows: - Vietnam - Zambia -After February 23, 2026, organizations with large-scale needs may be able to continue accessing Unstructured through a +After February 26, 2026, organizations with large-scale needs may be able to continue accessing Unstructured through a signed Unstructured **Business** account agreement, covering **Business SaaS**, **dedicated instance** , or **in-VPC** deployments that addresses the applicable compliance and regulatory requirements. If you are interested in exploring this option, contact Unstructured Sales at [sales@unstructured.io](mailto:sales@unstructured.io). \ No newline at end of file From dc6950cfb0a426c10ee6391475348410cbd3ee42 Mon Sep 17 00:00:00 2001 From: Maria Khalusova Date: Tue, 27 Jan 2026 09:16:40 -0500 Subject: [PATCH 5/5] Update access.mdx --- support/access.mdx | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/support/access.mdx b/support/access.mdx index 31ffe5e2..b2ddc698 100644 --- a/support/access.mdx +++ b/support/access.mdx @@ -2,7 +2,7 @@ title: Access to services --- -On Februrary 26, 2026, Unstructured stopped providing access to its services in specific locales, to +On Februrary 25, 2026, Unstructured stopped providing access to its services in specific locales, to customers enrolled in Unstructured's **Let's Go**, **Pay-As-You-Go**, and **Business SaaS** account plans. Unstructured made this decision after careful review, determining that the compliance and regulatory requirements associated with continuing to operate in these locales were no longer sustainable relative to @@ -56,7 +56,7 @@ The list of affected locales is as follows: - Vietnam - Zambia -After February 26, 2026, organizations with large-scale needs may be able to continue accessing Unstructured through a +After February 25, 2026, organizations with large-scale needs may be able to continue accessing Unstructured through a signed Unstructured **Business** account agreement, covering **Business SaaS**, **dedicated instance** , or **in-VPC** deployments that addresses the applicable compliance and regulatory requirements. If you are interested -in exploring this option, contact Unstructured Sales at [sales@unstructured.io](mailto:sales@unstructured.io). \ No newline at end of file +in exploring this option, contact Unstructured Sales at [sales@unstructured.io](mailto:sales@unstructured.io).