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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<link rel="stylesheet" href="style.css">
<title>Hellcore | Support & Forums</title>
<style>
/* --- LOGO ANIMATION --- */
.logo {
display: block;
margin: 0 auto;
max-width: 200px;
padding: 20px 0;
transition: all 0.4s cubic-bezier(0.175, 0.885, 0.32, 1.275);
cursor: pointer;
filter: drop-shadow(0 0 0px transparent);
}
.logo:hover {
transform: scale(1.1) rotate(2deg);
filter: drop-shadow(0 0 20px rgba(255, 78, 0, 0.6));
}
nav { display: flex; justify-content: center; gap: 15px; margin-bottom: 30px; flex-wrap: wrap; padding-top: 10px; }
/* --- NAV TABS --- */
nav a {
text-decoration: none; color: #fff; padding: 10px 18px; border-radius: 5px;
transition: 0.3s; font-weight: 600; position: relative; overflow: hidden;
display: inline-block; background: transparent; z-index: 1;
}
nav a::after {
content: ""; position: absolute; top: -50%; left: -110%; width: 50%; height: 200%;
background: linear-gradient(to right, rgba(255,255,255,0) 0%, rgba(255,255,255,0.1) 50%, rgba(255,255,255,0) 100%);
transform: rotate(30deg); transition: 0.6s;
}
nav a:hover::after { left: 110%; }
nav a::before {
content: ""; position: absolute; bottom: 0; left: 50%; width: 0; height: 2px;
background: #ff4e00; box-shadow: 0 0 8px #ff4e00; transition: 0.3s ease; transform: translateX(-50%);
z-index: 2;
}
nav a:hover { transform: translateY(-2px); background: rgba(255, 255, 255, 0.1); }
nav a:hover::before { width: 70%; }
nav a.active { background: rgba(255, 78, 0, 0.25); color: #ff4e00; border: 1px solid rgba(255, 78, 0, 0.4); }
/* --- MODALS --- */
.modal { display: none; position: fixed; z-index: 9999; left: 0; top: 0; width: 100%; height: 100%; background: rgba(0,0,0,0.9); backdrop-filter: blur(10px); }
.modal-content { background: #111; margin: 2% auto; padding: 40px; width: 90%; max-width: 550px; border-radius: 20px; border: 2px solid #ff4e00; box-shadow: 0 0 30px rgba(255, 78, 0, 0.2); }
/* --- INPUTS --- */
input, select, textarea {
width: 100%; padding: 12px 5px; margin: 10px 0 25px; background: transparent !important;
border: none !important; border-bottom: 2px solid rgba(255, 255, 255, 0.2) !important;
color: white !important; border-radius: 0 !important; outline: none !important;
box-sizing: border-box; transition: 0.3s ease; font-size: 1rem;
}
input:focus, select:focus, textarea:focus { border-bottom: 2px solid #ff4e00 !important; filter: drop-shadow(0 2px 5px rgba(255, 78, 0, 0.3)); }
select option { background: #111; color: white; }
/* --- BUTTONS --- */
.submit-btn {
background: #ff4e00; color: white; border: none; padding: 12px 20px; border-radius: 8px;
font-weight: bold; cursor: pointer; transition: 0.3s; margin-top: 10px; position: relative; overflow: hidden;
text-align: center;
}
.submit-btn::after {
content: ""; position: absolute; top: -50%; left: -110%; width: 50%; height: 200%;
background: linear-gradient(to right, rgba(255,255,255,0) 0%, rgba(255,255,255,0.15) 50%, rgba(255,255,255,0) 100%);
transform: rotate(30deg); transition: 0.5s;
}
.submit-btn:hover::after { left: 110%; }
.submit-btn:hover { background: #ff7700; transform: translateY(-2px); box-shadow: 0 5px 15px rgba(255, 78, 0, 0.4); }
/* --- BUTTERY SMOOTH FAQ STYLES --- */
.faq-item {
border-bottom: 1px solid rgba(255, 78, 0, 0.1);
cursor: pointer;
padding: 5px 15px;
transition: all 0.4s cubic-bezier(0.4, 0, 0.2, 1);
display: flex;
flex-direction: column;
border-radius: 8px;
margin-bottom: 5px;
}
.faq-item:hover { background: rgba(255, 255, 255, 0.03); }
.faq-item.active {
background: rgba(255, 78, 0, 0.05);
box-shadow: inset 0 0 15px rgba(255, 78, 0, 0.1);
border-bottom: 1px solid rgba(255, 78, 0, 0.4);
}
.faq-question {
display: flex;
justify-content: space-between;
align-items: center;
color: #ff4e00;
font-weight: bold;
font-size: 1rem;
padding: 15px 0;
}
.faq-question::after {
content: '▼';
font-size: 0.7rem;
transition: transform 0.5s cubic-bezier(0.4, 0, 0.2, 1);
opacity: 0.5;
color: #888;
}
.faq-item.active .faq-question::after {
transform: rotate(180deg);
opacity: 1;
color: #ff4e00;
}
/* The Secret to Smooth Height: CSS Grid Rows */
.faq-answer-container {
display: grid;
grid-template-rows: 0fr;
transition: grid-template-rows 0.5s cubic-bezier(0.4, 0, 0.2, 1);
}
.faq-item.active .faq-answer-container {
grid-template-rows: 1fr;
}
.faq-answer-content {
overflow: hidden;
color: #ddd;
font-size: 0.95rem;
line-height: 1.6;
}
.faq-inner-text {
padding-bottom: 20px;
}
/* --- UI COMPONENTS --- */
.support-grid { display: grid; grid-template-columns: 1fr 350px; gap: 25px; max-width: 1200px; margin: 0 auto; padding: 20px; }
.support-card { background: rgba(0, 0, 0, 0.5); backdrop-filter: blur(5px); border: 1px solid rgba(255, 255, 255, 0.1); border-radius: 15px; padding: 25px; margin-bottom: 25px; position: relative; overflow: hidden; }
.ticket-item { display: flex; justify-content: space-between; align-items: center; background: rgba(0,0,0,0.6); padding: 15px 20px; border-radius: 10px; margin-top: 10px; border-left: 4px solid #ff4e00; transition: 0.3s; }
.btn-red { background: #ff0000 !important; }
.btn-secondary { background: rgba(255, 255, 255, 0.05); border: 1px solid rgba(255, 255, 255, 0.1); color: #eee; }
.btn-secondary:hover { background: rgba(255, 255, 255, 0.1); }
.discord-widget { background: linear-gradient(135deg, #5865F2, #4752C4); border-radius: 15px; padding: 25px; text-align: center; color: white; }
#chatBox { height: 200px; overflow-y: auto; background: #080808; border-radius: 10px; padding: 15px; margin-top: 15px; border: 1px solid #222; display: flex; flex-direction: column; gap: 10px; }
.msg { padding: 8px 12px; border-radius: 8px; max-width: 80%; font-size: 0.85rem; line-height: 1.4; }
.msg-player { background: #ff4e00; color: white; align-self: flex-end; }
.msg-staff { background: #222; color: #00ff00; align-self: flex-start; border: 1px solid #00ff00; }
.chat-input-area { display: flex; gap: 10px; margin-top: 15px; }
</style>
</head>
<body>
<div class="overlay">
<div id="ticketModal" class="modal">
<div class="modal-content">
<h2 style="color: white; margin-top: 0; font-weight: 300; letter-spacing: 1px;">📩 Open Support Ticket</h2>
<form id="supportForm" autocomplete="off">
<input type="text" id="mc_username" placeholder="Minecraft Username" required>
<input type="email" id="user_email" placeholder="Email Address" required>
<select id="ticket_category">
<option disabled selected>Select Category</option>
<option>Billing & Store Issue</option>
<option>Ban/Mute Appeal</option>
<option>Bug Report</option>
<option>Direct Contact (Admin)</option>
</select>
<textarea id="ticket_message" rows="3" placeholder="Describe your problem..." required></textarea>
<button type="button" class="submit-btn" id="submitBtn" onclick="submitTicket()" style="width: 100%;">Send Ticket to Staff</button>
<p onclick="closeTicket()" style="text-align: center; color: #888; cursor: pointer; margin-top: 20px; font-size: 0.9rem;">Cancel</p>
</form>
</div>
</div>
<div id="viewModal" class="modal">
<div class="modal-content" style="border-color: #00ff00;">
<h2 id="viewTitle" style="color: white; margin-top: 0;">Ticket Details</h2>
<div id="viewBody" style="color: #bbb; line-height: 1.6; background: #222; padding: 20px; border-radius: 10px; font-size: 0.9rem;"></div>
<div id="chatBox"></div>
<div id="chatInputGroup">
<div class="chat-input-area" id="chatInputArea">
<input type="text" id="playerChatInput" placeholder="Reply to staff..." style="margin: 0; padding: 5px;" onkeypress="if(event.key==='Enter') sendChatMessage()">
<button class="submit-btn" onclick="sendChatMessage()" style="margin: 0;">Send</button>
</div>
<p id="resolvedNotice" style="display:none; color: #00ff00; text-align: center; font-weight: bold; margin-top: 15px;">✅ This ticket has been marked as RESOLVED. Chat is disabled.</p>
</div>
<button class="submit-btn" onclick="closeView()" style="width: 100%; margin-top: 20px; background: #333;">Close View</button>
</div>
</div>
<header><a href="home.html"><img src="logo.webp" class="logo"></a></header>
<nav>
<a href="home.html">Home</a>
<a href="players.html">Players</a>
<a href="minigames.html">Minigames</a>
<a href="secret-admin.html" class="active">Forums</a>
<a href="store.html">Store</a>
<a href="rules.html">Rules</a>
</nav>
<div class="support-grid">
<main>
<div class="support-card">
<h2 style="color: white; margin-top: 0;">🎫 Your Active Tickets</h2>
<div id="activeTickets"></div>
<button class="submit-btn" style="margin-top: 20px; width: 100%;" onclick="openTicket()">+ New Direct Contact Ticket</button>
</div>
<div class="support-card">
<h2 style="color: white; margin-top: 0;">❓ Frequently Asked Questions</h2>
<div class="faq-item" onclick="toggleFAQ(this)">
<div class="faq-question">Where is the server located?</div>
<div class="faq-answer-container">
<div class="faq-answer-content"><div class="faq-inner-text">Our high-performance nodes are located in <b>India</b> to ensure the best ping for our local community.</div></div>
</div>
</div>
<div class="faq-item" onclick="toggleFAQ(this)">
<div class="faq-question">Is this server premium only?</div>
<div class="faq-answer-container">
<div class="faq-answer-content"><div class="faq-inner-text">We are <b>Semi-Premium</b>. This means both Official and Cracked (TLauncher, SKLauncher, etc.) players can join!</div></div>
</div>
</div>
<div class="faq-item" onclick="toggleFAQ(this)">
<div class="faq-question">What is the staff response time?</div>
<div class="faq-answer-container">
<div class="faq-answer-content"><div class="faq-inner-text">We typically respond to all web tickets within <b>2 Hours</b>.</div></div>
</div>
</div>
<div class="faq-item" onclick="toggleFAQ(this)">
<div class="faq-question">Which clients are allowed?</div>
<div class="faq-answer-container">
<div class="faq-answer-content"><div class="faq-inner-text">All vanilla and optimization clients (Lunar, Badlion, Feather) are allowed. <b>Hacked/Cheat clients are strictly prohibited.</b></div></div>
</div>
</div>
<div class="faq-item" onclick="toggleFAQ(this)">
<div class="faq-question">Does this server have anticheat?</div>
<div class="faq-answer-container">
<div class="faq-answer-content"><div class="faq-inner-text">Yes, we use a custom advanced anticheat system to keep the gameplay fair for everyone.</div></div>
</div>
</div>
<div class="faq-item" onclick="toggleFAQ(this)">
<div class="faq-question">Is the server 24/7 online?</div>
<div class="faq-answer-container">
<div class="faq-answer-content"><div class="faq-inner-text"><b>Yes!</b> Our infrastructure is designed for 99.9% uptime, ensuring the world is available whenever you want to play.</div></div>
</div>
</div>
</div>
</main>
<aside>
<div class="discord-widget">
<h3>Community Support</h3>
<p style="font-size: 0.9rem; opacity: 0.9; margin-bottom: 20px;">Need instant help? Join our community.</p>
<a href="https://discord.gg/br5xSXjt" target="_blank" class="submit-btn" style="display: block; background: white; color: #5865F2; text-decoration: none; margin-bottom: 12px;">Join Discord</a>
<a href="community.html" style="text-decoration: none;">
<button class="submit-btn btn-secondary" style="width:100%; display:block;">Talk to Community</button>
</a>
</div>
</aside>
</div>
</div>
<script>
/* --- FAQ TOGGLE (AUTO-CLOSE OTHERS) --- */
function toggleFAQ(element) {
const isActive = element.classList.contains('active');
const allFaqs = document.querySelectorAll('.faq-item');
allFaqs.forEach(faq => faq.classList.remove('active'));
if (!isActive) {
element.classList.add('active');
}
}
const DISCORD_WEBHOOK_URL = "https://discord.com/api/webhooks/1479816690371137716/Wat42B2Sw4lPx67aUmfVRxFcnXPRbf-UshqocNJPFuZlFkgCrtDQgwmlPsSKTgT_2jrb";
let currentTicketId = null;
window.onload = function() { loadTickets(); setInterval(autoRefreshPlayerView, 1000); };
function openTicket() { document.getElementById('supportForm').reset(); document.getElementById('ticketModal').style.display = 'block'; }
function closeTicket() { document.getElementById('ticketModal').style.display = 'none'; }
function closeView() { document.getElementById('viewModal').style.display = 'none'; currentTicketId = null; }
function validateEmail(email) {
return String(email).toLowerCase().match(/^(([^<>()[\]\\.,;:\s@"]+(\.[^<>()[\]\\.,;:\s@"]+)*)|(".+"))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,}))$/);
}
async function submitTicket() {
const user = document.getElementById('mc_username').value;
const email = document.getElementById('user_email').value;
const cat = document.getElementById('ticket_category').value;
const msg = document.getElementById('ticket_message').value;
const btn = document.getElementById('submitBtn');
if(!user || !email || !msg) return alert("Please fill in all fields.");
if(!validateEmail(email)) return alert("Email is invalid");
const ticketID = Math.floor(Math.random() * 9000) + 1000;
const newTicket = { id: ticketID, username: user, email: email, category: cat, message: msg, status: "ACTIVE", chat: [] };
const savedTickets = JSON.parse(localStorage.getItem('userTickets')) || [];
savedTickets.push(newTicket);
localStorage.setItem('userTickets', JSON.stringify(savedTickets));
btn.innerText = "Processing..."; btn.disabled = true;
try {
await fetch(DISCORD_WEBHOOK_URL, {
method: 'POST',
headers: {'Content-Type': 'application/json'},
body: JSON.stringify({ embeds: [{ title: "🔥 NEW TICKET", color: 16731648, fields: [{ name: "👤 Player", value: user, inline: true }, { name: "🆔 Ticket ID", value: "#" + ticketID, inline: true }, { name: "📁 Category", value: cat }, { name: "💬 Message", value: "```" + msg + "```" }] }] })
});
alert("Ticket Submitted!");
loadTickets(); closeTicket();
} catch (err) {
loadTickets(); closeTicket();
} finally {
btn.innerText = "Send Ticket to Staff";
btn.disabled = false;
}
}
function loadTickets() {
const container = document.getElementById('activeTickets');
container.innerHTML = "";
const savedTickets = JSON.parse(localStorage.getItem('userTickets')) || [];
savedTickets.forEach(t => {
const isResolved = t.status === "RESOLVED";
const html = `<div class="ticket-item" id="ticket-${t.id}" style="border-left-color: ${isResolved ? '#00ff00' : '#ff4e00'}">
<div><span id="stat-text-${t.id}" style="color: ${isResolved ? '#00ff00' : '#ffaa00'}; font-size: 0.75rem; font-weight: bold;">● ${t.status}</span><h4 style="margin: 5px 0; color: white;">#${t.id} - ${t.category}</h4></div>
<div style="display: flex; gap: 8px;"><button class="submit-btn" style="padding: 6px 12px; font-size: 0.8rem; margin:0;" onclick="showDetails(${t.id})">View/Chat</button><button class="submit-btn btn-red" style="padding: 6px 12px; font-size: 0.8rem; margin:0;" onclick="deleteTicket(${t.id})">Close</button></div>
</div>`;
container.insertAdjacentHTML('afterbegin', html);
});
}
function autoRefreshPlayerView() {
const savedTickets = JSON.parse(localStorage.getItem('userTickets')) || [];
if (currentTicketId) {
const t = savedTickets.find(ticket => ticket.id == currentTicketId);
if (t) {
const isResolved = t.status === "RESOLVED";
const chatBox = document.getElementById('chatBox');
const newChatHtml = (t.chat || []).map(m => `<div class="msg ${m.role === 'Staff' ? 'msg-staff' : 'msg-player'}">${m.text}</div>`).join('');
if (chatBox.innerHTML !== newChatHtml) { chatBox.innerHTML = newChatHtml; chatBox.scrollTop = chatBox.scrollHeight; }
document.getElementById('chatInputArea').style.display = isResolved ? 'none' : 'flex';
document.getElementById('resolvedNotice').style.display = isResolved ? 'block' : 'none';
}
}
}
function showDetails(id) {
currentTicketId = id;
const savedTickets = JSON.parse(localStorage.getItem('userTickets')) || [];
const t = savedTickets.find(ticket => ticket.id == id);
if(t) {
document.getElementById('viewTitle').innerText = "Ticket #" + t.id;
document.getElementById('viewBody').innerHTML = `<p><strong>User:</strong> ${t.username}</p><p><strong>Category:</strong> ${t.category}</p><p><strong>Message:</strong><br>${t.message}</p>`;
renderChat(t.chat || []);
document.getElementById('viewModal').style.display = 'block';
}
}
function renderChat(chatArray) {
const box = document.getElementById('chatBox');
box.innerHTML = "";
chatArray.forEach(m => {
const div = document.createElement('div');
div.className = `msg ${m.role === 'Staff' ? 'msg-staff' : 'msg-player'}`;
div.innerText = m.text;
box.appendChild(div);
});
box.scrollTop = box.scrollHeight;
}
async function sendChatMessage() {
const input = document.getElementById('playerChatInput');
const text = input.value.trim();
if(!text) return;
let savedTickets = JSON.parse(localStorage.getItem('userTickets')) || [];
const index = savedTickets.findIndex(t => t.id == currentTicketId);
if(index !== -1) {
savedTickets[index].chat.push({ role: "Player", text: text });
localStorage.setItem('userTickets', JSON.stringify(savedTickets));
input.value = ""; renderChat(savedTickets[index].chat);
fetch(DISCORD_WEBHOOK_URL, { method: 'POST', headers: {'Content-Type': 'application/json'}, body: JSON.stringify({ content: `💬 **Ticket #${currentTicketId}** Player: ${text}` }) });
}
}
async function deleteTicket(id) {
if(!confirm("Are you sure you want to close this ticket?")) return;
let savedTickets = JSON.parse(localStorage.getItem('userTickets')) || [];
savedTickets = savedTickets.filter(t => t.id != id);
localStorage.setItem('userTickets', JSON.stringify(savedTickets));
loadTickets();
}
window.onclick = function(e) { if(e.target.className === 'modal') { closeTicket(); closeView(); } }
</script>
</body>
</html>