From 19e16715abba9a16dbdc2b5af383466b53d05436 Mon Sep 17 00:00:00 2001 From: Devin Michael Date: Fri, 31 Jul 2026 11:16:01 +0700 Subject: [PATCH 1/2] Update Support Articles dashboard guidance --- .../docs/build-a-store/storefront/index.mdx | 4 ++-- .../storefront/support-content.mdx | 22 ++++++++++--------- content/docs/manage/support.mdx | 2 ++ 3 files changed, 16 insertions(+), 12 deletions(-) diff --git a/content/docs/build-a-store/storefront/index.mdx b/content/docs/build-a-store/storefront/index.mdx index d64da9c..818c988 100644 --- a/content/docs/build-a-store/storefront/index.mdx +++ b/content/docs/build-a-store/storefront/index.mdx @@ -2,7 +2,7 @@ title: "Storefront" description: "Your customer-facing web store - themes, content, reviews, and SEO" --- -Your storefront is everything your customers see and interact with: the homepage, product pages, checkout, blog, support content, and customer accounts. Next Commerce storefronts are fully themed, localized, and managed directly from the dashboard. +Your storefront is everything your customers see and interact with: the homepage, product pages, checkout, blog, support articles, and customer accounts. Next Commerce storefronts are fully themed, localized, and managed directly from the dashboard. @@ -11,6 +11,6 @@ Your storefront is everything your customers see and interact with: the homepage - + diff --git a/content/docs/build-a-store/storefront/support-content.mdx b/content/docs/build-a-store/storefront/support-content.mdx index 3667292..fcaab40 100644 --- a/content/docs/build-a-store/storefront/support-content.mdx +++ b/content/docs/build-a-store/storefront/support-content.mdx @@ -1,26 +1,28 @@ --- -title: "Support Content" -description: "Create FAQs and a Support knowledge base on your storefront" +title: "Support Articles" +description: "Manage FAQs and knowledge base articles on your storefront" --- -## Categories & Articles +## Articles & Categories Provide your customers with answers to their most common inquiries by building storefront content such as FAQs, Tutorials, and Policies. -Navigate to **Support > Categories** to set up Support Categories. Categories can be set to Public (visible on your storefront to all customers) or non-Public, which will only be available to users with Dashboard permissions. Set the Display Order to determine in which order the categories will appear on the storefront, and choose to Feature certain categories in your storefront's help section. +Navigate to **Storefront > Articles**, or go directly to `https://.29next.store/dashboard/theme/articles/`, to manage Support Articles and Categories. + +From the **Articles** tab you can view, create, and modify Support Articles, and assign them to Support Categories. Articles can be set to Public (visible on your storefront to all customers) or non-Public, which will only be viewable by users with Dashboard permissions -- this is useful for building an internal knowledge base for your staff that isn't visible to customers. + +From the **Categories** tab, you can create and manage Support Categories. Categories can be set to Public (visible on your storefront to all customers) or non-Public, which will only be available to users with Dashboard permissions. Set the Display Order to determine in which order the categories will appear on the storefront, and choose to Feature certain categories in your storefront's help section. -Depending on your **Store Theme**, you may have additional Support Content options available for editing via the Dashboard. +Depending on your **Store Theme**, you may have additional Support Article settings available in the Dashboard. -From the **Support > Articles** menu you can view, create, and modify new Support Articles, and assign them to Support Categories. Articles can be set to Public (visible on your storefront to all customers) or non-Public, which will only be viewable by users with Dashboard permissions -- this is useful for building an internal knowledge base for your staff that isn't visible to customers. - Set the Display Order to determine in which order the articles will appear within their respective storefront categories. -### Creating and Editing Support Content +### Creating and Editing Support Articles -Choose New Category or New Article from the respective support view to view the content editor. Enter a Title, Excerpt and Body for your content. +Choose **New Category** or **New Article** from the respective tab to open the content editor. Enter a Title, Excerpt and Body for your content. Note that the Excerpt and Body editor sections support HTML and CSS, and will publish the content to your storefront carrying the **Store Theme** styles. @@ -28,4 +30,4 @@ Note that the Excerpt and Body editor sections support HTML and CSS, and will pu If your store supports multiple [**Languages**](/docs/start-here/get-started/add-locations-and-languages#additional-languages), you will have the option to create separate content for each language in the editor view - \ No newline at end of file + diff --git a/content/docs/manage/support.mdx b/content/docs/manage/support.mdx index d93ff4a..88e01a3 100644 --- a/content/docs/manage/support.mdx +++ b/content/docs/manage/support.mdx @@ -10,6 +10,8 @@ Configure your store's [**Support Settings**](/docs/start-here/get-started/suppo +Storefront Support Articles and Categories are managed under **Storefront > Articles**. See the [**Support Articles guide**](/docs/build-a-store/storefront/support-content) for the direct dashboard location and content settings. + ## Ticket Center NEXT features a fully-integrated Support Ticket system to streamline your customer service operations and keep your customer communications organized. From df5d726d66dc0057ee09ce2197738bf754c3f21c Mon Sep 17 00:00:00 2001 From: Devin Michael Date: Fri, 31 Jul 2026 11:34:45 +0700 Subject: [PATCH 2/2] Keep article display order with its context --- content/docs/build-a-store/storefront/support-content.mdx | 4 +--- 1 file changed, 1 insertion(+), 3 deletions(-) diff --git a/content/docs/build-a-store/storefront/support-content.mdx b/content/docs/build-a-store/storefront/support-content.mdx index fcaab40..74dd15f 100644 --- a/content/docs/build-a-store/storefront/support-content.mdx +++ b/content/docs/build-a-store/storefront/support-content.mdx @@ -8,7 +8,7 @@ Provide your customers with answers to their most common inquiries by building s Navigate to **Storefront > Articles**, or go directly to `https://.29next.store/dashboard/theme/articles/`, to manage Support Articles and Categories. -From the **Articles** tab you can view, create, and modify Support Articles, and assign them to Support Categories. Articles can be set to Public (visible on your storefront to all customers) or non-Public, which will only be viewable by users with Dashboard permissions -- this is useful for building an internal knowledge base for your staff that isn't visible to customers. +From the **Articles** tab you can view, create, and modify Support Articles, and assign them to Support Categories. Articles can be set to Public (visible on your storefront to all customers) or non-Public, which will only be viewable by users with Dashboard permissions -- this is useful for building an internal knowledge base for your staff that isn't visible to customers. Set the Display Order to determine in which order the articles will appear within their respective storefront categories. From the **Categories** tab, you can create and manage Support Categories. Categories can be set to Public (visible on your storefront to all customers) or non-Public, which will only be available to users with Dashboard permissions. Set the Display Order to determine in which order the categories will appear on the storefront, and choose to Feature certain categories in your storefront's help section. @@ -18,8 +18,6 @@ Depending on your **Store Theme**, you may have additional Support Article setti -Set the Display Order to determine in which order the articles will appear within their respective storefront categories. - ### Creating and Editing Support Articles Choose **New Category** or **New Article** from the respective tab to open the content editor. Enter a Title, Excerpt and Body for your content.