-
Notifications
You must be signed in to change notification settings - Fork 17
Open
Labels
nethvoiceBug or features releted to the NethVoice projectBug or features releted to the NethVoice projectnethvoice-ctiThe issue is related to NethLink (NethVoice Web client)The issue is related to NethLink (NethVoice Web client)
Milestone
Description
Description:
It would be useful to automatically manage the DND (Do Not Disturb) status based on the user’s CTI or NethLink session state.
Proposed behavior:
-
On logout from NethVoice CTI and/or NethLink:
Automatically set the user status to DND = ON -
On login to NethVoice CTI and/or NethLink:
Automatically remove DND (set DND = OFF)
Additional notes:
- These should be two separate configurable options (independent toggles), so administrators can enable only one or both behaviors.
- This would help ensure accurate presence status and avoid calls being routed to offline users.
Use case:
Agents who forget to manually toggle DND when starting or ending their shift, leading to missed calls or incorrect availability status.
Reactions are currently unavailable
Metadata
Metadata
Assignees
Labels
nethvoiceBug or features releted to the NethVoice projectBug or features releted to the NethVoice projectnethvoice-ctiThe issue is related to NethLink (NethVoice Web client)The issue is related to NethLink (NethVoice Web client)
Type
Projects
Status
Todo